SLS Barcelona

Unlike the other roof top terraces of hotels I've stayed before this happens to be my favourite.Been at the pool,the place is amazing,had a really great time,we enjoyed the service,it was really busy,we waited a bit longer for the food,but thanks to the supervisor Antonio we enjoyed it anyway, he was friendly and attentive the whole time. he really took care of us.his professionalism was outstanding. He was literally taking care of everyone and seeing to their needs.

A very nice hotel, good furnishings, clean and tidy.... but..... Pool was cold at 20-21*C- not heated. Location on the outskirts of Barcelona wasn't convenient if you wanted to be in the city centre and we had to order Ubers everywhere we wanted to go as nothing was within walking distance - OK nothing that can be done about that but might be useful for anyone else. Nothing to do with the hotel but, Local eateries which were difficult to find, were nothing to write home about, but having your sewers jetted just as you have booked a table to eat in one put us off and we left without ordering anything! Balcony doors on both rooms (417 & 441) we had booked would not lock. Also the window glass in our room (441) had a massive crack in it. These weren't any issue to us but I would expect a relatively new hotel to be in good working order. Fire alarms went off during one morning and we had to evacuate down the fire escape stairs. On reaching the bottom we were told it was a false alarm and we could return. When we got back to our floor we couldn't access the hallway as our room cards wouldn't let us back in! I had to go downstairs and come back up in the lift and go and let my family back in! This Hotel boasts three restaurants, which is an exaggeration to say the least! The main hotel restaurant called "Lora" is accessible from the lobby. Another restaurant called "L'Anxova Divina" at the back of the hotel was permanently closed. the third isn't a restaurant "De Luxe" - its bar food from the bar in the lobby and has a very limited menu of burgers and club sandwiches etc! We didn't book breakfast, but went to try it on our last day there. We headed down to breakfast relatively late. The buffet food was all cold - nothing had been kept hot. There were queues for the 2 coffee machines, and there were very few staff around to help, yet there weren't actually any clear tables! I complained about breakfast to reception when we checked out but they still charged me for 3 breakfasts after I had left when they took more money off my credit card for the minibar. We didn't actually eat or drink anything - not even a coffee! They asked for a 600 Euro deposit when we arrived which is a lot for 3 nights! I probably wouldn't stay here again.

If you are not forced to stay here for a work trip, do yourself a favor and book somewhere else. Anywhere else. The location is awful—a wasteland sandwiched between a factory pumping out chemicals and a highway, miles out of town. While the rooms are nice, that is the only positive. Despite the 5-star badge on the building, the service is completely subpar. It’s a real-life Fawlty Towers. It takes effort to get everything wrong, but they somehow achieved it.

The hotel facilities were lovely, but sadly the service was definitely not (with the exception of one staff member at the rooftop pool). Upon arrival, we were told our room wasn’t ready- and sent on a wild goose chase to access a pool. All of this could have been prevented had the check-in lady given us an access card. She sadly didn’t care. The theme of awkwardness continued, staff not wanting to help and redirecting me to other staff members rather than wanting to help. When we were asked at departure about how our stay was, the staff did not want the honest feedback we gave. I would also not guarantee the use of the rooftop bar, this appears to be regularly closed for functions- and the area by the floor 1 pool is very restricted for the size of the hotel. As regular Spanish travellers, there are far nicer hotels to visit in this city.

We had a brilliant stay at the SLS. I was a bit concerned about the service based on some reviews but we couldnt have found the staff more helpful. We stayed for 5 nights on a family break whilst attending an event. Despite being a luxury hotel we found it suprisingly family friendly, there was a real mix of guests and we were accomodated in all areas of the hotel. Our Euphoria apartment was a perfect space, large, comfy, great shower and fantastic view. The housekeeping was good and any issues were fixed quickly i.e.extra milk or towels. The pool area and service was always very good, dj on saturday and chilled vibe the rest of the time. Drinks were not cheap but also not overpriced. There is also a supermarket near by for bits you need. We ate in the Lora restaurant and lobby area and both were very good. Unfortunately one restaurant was closed and the rooftop pool area which is huge and lovely only opened on our last day but it didnt impact too much. Location is good if you want to be out the city but still only a short cab ride away (10 mins). The marina area is quite industrial in places and could do with being better maintained/with more/nicer restaurants but a 10 minute walk from the hotel is a more built up area and a great shopping centre with good rooftop restaurants (diagonal mar). There is also a beach in a few minutes walk. The area is quite lively over the weekend with house music pretty much everywhere in the few nearby bars/clubs on the marina so that is to be considered if you want somewhere more quiet. Overall we loved the hotel and had a great stay, i am pleased we chose it over other city/chain hotels and i would absolutely go back...maybe without the kids bext time ;) !!