SLS Barcelona

A beautiful hotel with great staff who were very helpful . Breakfast was plentiful infinity pools on the roof were superb downside is sometimes you have to pay extra for the sunbeds on the roof which we feel should be included with overall Price/ fortunately when we stayed the rules changed and we didnt have to pay the extra which was great . Overall we would definitely return 😀

€400 + £100 in cash was stolen from my backpack while my wife and I were away from our room attending a wedding. The room was cleaned during that exact period. I reported the theft immediately. Despite being told it would be investigated, it took FOUR DAYS to receive a response. Their conclusion? “No unauthorised access to your room.” That is an extraordinary response when the hotel itself knows the room was accessed and cleaned while we were out. So who entered the room, when did they enter, and what happened to my money? Rather than properly addressing those basic questions, SLS Barcelona has effectively washed its hands of the situation. €500 disappears from a guest’s room and the hotel’s answer is essentially: not our problem. The investigation, communication and complete lack of accountability have been appalling. I would think very carefully before trusting valuables to this hotel. I certainly won’t be staying here again.

Unfortunately, our stay at this hotel was a very disappointing experience, especially as we were travelling with family. The service was poor throughout our stay, and several members of staff were rude and unhelpful. What made the experience particularly distressing was that we had money go missing during our stay. Given the circumstances, we were extremely concerned and felt that our belongings were not safe at the hotel. This was not the experience we expected or deserved, and we left feeling very upset and disappointed. A hotel should provide guests with a safe, respectful and professional environment, and sadly, that was not our experience here. We would strongly advise future guests to be extremely careful with their valuables and to think carefully before booking this hotel.

Outstanding hotel and staff, perfect from start to finish. The service is impeccable i could not recommend highly enough.

Unfortunately, our experience at SLS Barcelona was disappointing, particularly when it came to the level of service and overall value for money. The hotel itself is beautiful, but the service was painfully slow and did not feel anywhere near the standard you would expect from a 5-star hotel. On one occasion, we waited approximately an hour for our food to arrive at the pool bar, which was extremely frustrating and took away from what should have been a relaxing experience. We were also very disappointed by the noise on our final evening. The hotel was hosting a party which was extremely loud, and guests continued to congregate and make noise in the communal areas until around 2am. This significantly disrupted our sleep and was particularly disappointing given that we were paying for a luxury hotel stay. The value for money was another major issue. Given the price we paid for a 5-star hotel, it is frankly outrageous that breakfast is not included and is instead charged at an additional €35 per person, per day. At this price point, we would expect breakfast to be included as part of the stay, or at the very least for the additional charge to be reflected in a much higher level of service. What was perhaps most disappointing was how our concerns were handled at checkout. We took the time to provide feedback to the lady in charge at reception, explaining our concerns about the slow service and our overall experience. Rather than acknowledging our concerns or offering any apology, she completely dismissed the feedback and implied that we could not have received poor service because, had it happened, it apparently should have been recorded in our room notes. This was an incredibly dismissive response and left us feeling that our genuine experience was simply being disregarded rather than listened to. Overall, while the property itself is impressive and has the potential to be a fantastic luxury hotel, the service, noise management, value for money and, ultimately, the way our feedback was handled fell well short of what we expected from a 5-star experience. Unfortunately, based on this stay, we would be unlikely to return.