Inn at Bay Harbor, Autograph Collection

My son brought me to the Inn at Bay Harbor Spa to treat me for my birthday. We were met by a rude older lady who I think name is Liz. Don’t think just because you spend several hundred dollars there you’re going to be treated with kindness and respect because that was not my experience at this spa. I was lounging in the lounge after my paid service and was told by this woman I had to leave they wanted to close. We have stayed at the Inn at Bay Harbor several times and the front desk and housekeeping staff are phenomenal! However I would not recommend waisting money at the spa here, go to Boyne Mountain.

We stayed the weekend here for a wedding. Our rooms were not ready at the check in time (we were actually late) and thus we missed the rehearsal dinner. The staff at the front desk was rude and did little to nothing to help or offer any concessions, they didn’t even apologize or offer us the Marriott chocolate chip cookies, and we are Marriott peeps. I had to ask for the cookies. We arrived at around 4pm and our rooms weren’t ready until 6pm. This area of Michigan is gorgeous and the hotel has beautiful grounds, which made the stay pleasant, but overall the hotel is less to be desired and not worth the expense. We paid $1500 for two nights. One night we ordered 2 glasses of champagne from the bar and they charged us $74. The staff in general was rude and inattentive. The rooms were nice but dated and we had to ask for towels- there were no towels in room upon check in, no soap, no shampoo… nothing. We plan to return to this area of the world again, but will look elsewhere where for accommodations.

The hotel itself is absolutely beautiful, and we loved exploring the area on the e-bikes. Alexandra at Reception provided the best customer service I’ve ever experienced—truly above and beyond. When my friend unexpectedly became very ill during our stay, she showed such compassion and genuine concern, going out of her way to make sure we had everything we needed. Her kindness and professionalism meant the world to us. The level of service extended throughout the hotel—from the friendly staff at the pool and restaurant to the team at afternoon tea, where the chef came to our table to speak with us. Every interaction felt sincere and thoughtful. Highly recommend this hotel to anyone looking for exceptional service, genuine hospitality, and a beautiful place to stay.

had a Thanksgiving dinner at the Inn with my wife. At best it was an embarrassment. At the turkey carving station, I asked for dark meat. They said they will get some as all they could carve was from a white turkey "roll". They brought out little hunks of meat, and when I asked what it was the carver said they took some white meat and put it back in the oven to make it brown....The dessert table had one kind of pie only....stay away. This place is a disgrace.

This hotel is top-notch. The staff are friendly, helpful and professional. The rooms are clean, comfortable and well appointed. The breakfast buffet is plentiful and delicious. The Vintage Chophouse also has delicious food and a cozy atmosphere. A short drive will take you to the charming town of Charlevoix to the south, or Petoskey to the north. I highly recommend getting a room with a view of the bay. It's beaufiul.