Inn at Bay Harbor, Autograph Collection

This hotel is very classy and the views are outstanding. Beautiful sunsets. Grounds are picturesque. Having a stocked laundry room was a huge plus. We were upgraded to a one bedroom which was very comfortable and stunning although it did not face the bay. Always someone to open the doors as you came and went. Parking was good. Afternoon tea was such a nice touch. We did have a few issues. There were cleanliness issues including hair in our shower when we arrived, a bag of trash left on the patio and the pool was not clean. The pool did have high end lounge chairs, complimentary sunscreen and plush towels. The bar at the pool was a nice touch. The coffee shop was nice and offered outdoor seating, however, both mornings there was a patron in there doing a zoom meeting and talking loudly. We had just come from the Detroit Athletic Club who has a sign posted in their coffee cafe saying zoom meetings and talking on cell phones not allowed. This policy should be implemented at this hotel. When we arrived, the tv had an option for hotel amenities, however, it does not work. The front desk notified IT but it was never fixed. Theresa at the front desk was very helpful and gave me a mini tour of the hotel. She also gave me written literature on the amenities. Regarding the written information on the spa, it only gave a QR code to book a service with no phone number. This is very impersonal. Also, I did not like the hotels cashless policy.

We totally enjoyed our three night stay in July. The location of the hotel on Little Traverse Bay is just spectacular. Add in the beautiful landscaping and you will feel like you have escaped to a little slice of paradise! We experienced excellent customer service during our stay, from the sweet treats at the pool to the kind servers at the breakfast buffet. We hope to return next summer!

We had a little hiccup at check-in, but Carter provided the type of customer service you rarely see these days. He was polite and empathetic while providing a solution. The grounds are beautiful and well-maintained. There are so many small details that make the stay fantastic. The fitness center is nice. The hot tub and pool are great as well with ample chairs and towels. There is even a sandy beach area by the lake, which you can swim in during the summer. We are already planning our next stay thanks to a wonderful experience.

We did not stay here but ordered dessert and ate it on the back porch facing the lake. Enjoyed beautiful sunset views. The Apple Brown Betty was fantastic.

What a disappointment! Don’t waste your money. We reserved a 3 bedroom cottage for our family of 8. No one called us when the room was ready - we had to go to desk at 4:30 to ask what the status was. Lunch at Vintage while we were waiting was $500 - with three kids meals. From the moment we arrived all we heard was “we’re short staffed”. The property doesn’t get to charge me over $4,000 for a three night stay and then tell me there short staffed. Open table at Vintage but they wouldn’t seat guests because ‘they’re short staffed’. I went to the concierge desk at 7:00 to get help with a dinner reservation - oh, she’s not here tonight, and we’re too busy to help you. The beds are uncomfortable and need new mattresses, the air conditioning was freezing in one floor and hardly working on the upper floor. We were so looking forward to this trip and had to spend too much money for a very disappointing experience. We live in Michigan and love northern Michigan. We will not be back. We’ll spend our money elsewhere:(.