Inn at Bay Harbor, Autograph Collection

The hotel itself is absolutely beautiful, and we loved exploring the area on the e-bikes. Alexandra at Reception provided the best customer service I’ve ever experienced—truly above and beyond. When my friend unexpectedly became very ill during our stay, she showed such compassion and genuine concern, going out of her way to make sure we had everything we needed. Her kindness and professionalism meant the world to us. The level of service extended throughout the hotel—from the friendly staff at the pool and restaurant to the team at afternoon tea, where the chef came to our table to speak with us. Every interaction felt sincere and thoughtful. Highly recommend this hotel to anyone looking for exceptional service, genuine hospitality, and a beautiful place to stay.

had a Thanksgiving dinner at the Inn with my wife. At best it was an embarrassment. At the turkey carving station, I asked for dark meat. They said they will get some as all they could carve was from a white turkey "roll". They brought out little hunks of meat, and when I asked what it was the carver said they took some white meat and put it back in the oven to make it brown....The dessert table had one kind of pie only....stay away. This place is a disgrace.

This hotel is top-notch. The staff are friendly, helpful and professional. The rooms are clean, comfortable and well appointed. The breakfast buffet is plentiful and delicious. The Vintage Chophouse also has delicious food and a cozy atmosphere. A short drive will take you to the charming town of Charlevoix to the south, or Petoskey to the north. I highly recommend getting a room with a view of the bay. It's beaufiul.

We stayed here for 2 nights on our anniversary trip. From the time we drove into the place to the time we left, we were in awe. The hotel itself is absolutely beautiful, and the service from the entire staff was excellent! We had a room with a balcony overlooking the lake, and the sunset views were amazing. If we're ever through the area again we will definitely be staying here again!

This is a beautiful resort. We were passing through for the night and looking to relax. Our room was excellent and clean. We enjoyed lounging in the chairs while enjoying a cocktail. The bonfire and s’more kit was an added treat in the evening. Glad we gave it a try and would come back.