Hotel Le Cep Beaune

My husband and I have been to Beaune before but this time we wanted to stay a couple nights right in the center to experience the city longer. Beaune is special and Hotel Le Cep pairs beautifully with this special place. The hotel itself is so charming, unique & beautiful but the staff is amazing. They accommodated us with the little things that truly matter and make your stay memorable. From bringing shopping bag to our room without asking to organizing a wine tasting prior to our checkout but also extending our checkout to match the wine tasting. This was also done without asking. The bartender was lovely & the hotel Sommalier Sebastian was a lovely man. We learned a lot about the hotel from him and his wine education & tasting in the hotel cellar was truly enjoyable. The breakfast in the outdoor courtyard was so lovely too. A really romantic and peaceful setting. There was one younger female server 5not very friendly) who clearly didn’t know how to make a cappuccino (was serving it cold with barely any foam & also a surrounding table was telling her their coffee was cold). She was definitely the exception but thankfully a different fellow showed up and made us these beautiful hot cappuccinos. So beautiful I took a photograph. We will certainly return to hotel Le CEP and are grateful for the experience we had and enjoyed the staff immensely!

Ideal hotel to explore the Beaune area. The whole staff was extremely friendly and helpful and the hotel is very comfortable. The hotel helped us to organise two half days visits to wine yards.

Where to start? The incredibly loud and ineffective air conditioning, which clicked on and off all night despite the thermostat being set to 5°C? The truly awful bathroom fixtures, which appear not to have been updated since the 1980s? (The hairdryer belongs in a one-star Travelodge.) The attitude of most of the reception staff, who often didn’t even bother to greet us? The constant slamming of doors by housekeeping staff, throughout the afternoon, on both days? Housekeeping not bothering to replace empty water bottles? Lumpy pillows filled with what felt like cubes of old foam? Even the PLASTIC flowers in the corridors have wilted. And if you’re going to make a feature of having an Ayurvedic centre on site, why not carry some of that philosophy through to the bedrooms? Instead, the bathrooms have cheap little plastic bottles of toiletries, which were replaced every day even when only partially used — presumably with the remainder simply discarded. It feels completely at odds with the wellness and sustainability message the hotel is trying to project. Perhaps if some of the money spent on gimmicky room tablets, illuminated maps and an F1 simulator were instead invested in decent bathrooms, effective air conditioning, comfortable pillows and modern electrics, this might feel more like the five-star hotel it claims to be. Instead, you can bank on standing in a bathtub to shower, lighting that belongs in the 1980s, sockets from another century, no useful modern charging points, terrible WiFi and, far too often, surly and uninterested staff who seem happier standing around gossiping than engaging with guests. The bar was another bizarre experience. Seven of the nine cocktails we tried to order — from the hotel’s own cocktail menu — were unavailable because they didn’t have the ingredients. To be fair, when we finally found cocktails they *could* make, they were made very well. And whatever you do, avoid Room 306 unless you enjoy hotel staff constantly going in and out of the room next door and slamming the door so hard it shakes the building. This went on for hours during the afternoon. There was one genuinely lovely five-star moment. When we checked out, a member of staff noticed that I was struggling to arrange a taxi and immediately offered to drive us to the station himself. It was thoughtful, spontaneous and exactly the sort of hospitality I would expect from a hotel at this level. Sadly, it stood out precisely because so little else about the service felt that way. Historic and characterful does not have to mean dated, poorly maintained or uncomfortable. Beautiful old hotels can retain all their charm while providing excellent bathrooms, modern essentials and exceptional service. This is not, in my experience, a five-star establishment. It’s a 3.5-star hotel with five-star gimmicks. And, rather fittingly, even the post-stay survey they sent asking for feedback didn’t work.

Our stay here was absolutely amazing! From the moment that we arrived, staff were amazing, coming outside to help us with bags and parking. The parking here is inside the hotel, even with charging for electric cars, which was super convenient. The staff were all very helpful and every single request was satisfied! The atmosphere is very cosy and warm with a homely style and the building is picturesque! The rooms were spacious, clean and had amazing complimentary water and snacks. The spa and wellness centre felt like an experience that was set up just for us, with the massages being super comfortable and pleasant and the complimentary cosmetics line had an amazing fragrance and feel on the skin. None of the hotel areas were overcrowded, which was amazing as lots of resorts tend to have many many people. The town is a quiet gem and this hotel was one of our favorite places to stay at this holiday!

Great location in Beaune. Felt very up market and a very high standard. The breakfast offer and quality was exceptional. Above all the attentiveness of the team at your hotel was of the highest standard. We will definitely visit again and bring other family members with us. Thank you for our lovely stay.