The Ritz-Carlton, Bachelor Gulch

NOT FAMILY FRIENDLY. AWFUL AWFUL PLACE. WASTE OF MONEY. I have never written a review about anything and have sought out how to do do this after being deeply enough disappointed in the Ritz Carlton Batchelor Gultch that I am trying to find other accommodations for the rest of my trip. This place is not family friendly at all and I am embarrassed to have had my child here this evening. The music is deafening. It says awful things about the RItz brand that it would have a setting like this. I have historically considered the Ritz to be a reliable brand and will be reevaluating that now.

This is the best ski hotel we have ever stayed at. Was here for 9 nights over presidents week. The lift is right out the back door. Every restaurant had the best food. We ended up eating at the hotel most nights because we couldn't get enough of it. The vibe is mountain cozy yet very luxurious. All of the staff was super helpful. Housekeeping was on point. The bars outside and music were a perfect end to the day Would 100 percent recommend. It is a magical place.

ame here for lunch. Bought meals plus alcohol, but apparently they won’t let you use the bathroom because the hotel is block out by a certain party. Then don’t have people eat at your restaurants but don’t open the restaurant’s bathroom to patrons.

Driving up to the property is magical and the valet/bellman were very welcoming. It went downhill from there though (with a couple exceptions). Front desk check-in experience lacked a warm welcome and felt about as special as checking in via an app or kiosk. The room itself very average - nothing memorable. Service overall was pretty atrocious. Attempts to dial to make restaurant reservations and request amenities for the room were met with unanswered phone lines. The hot tub wasn't working, which was a huge disappointment for my family. The hostesses and waitresses at the restaurants were friendly but seemed completely overwhelmed. We ate at both WYLD and Buffalos and service was painfully slow at both - at Buffalos we sat for about 45 minutes before being able to place an order (and the restaurant wasn't even full - probably just understaffed). I will say the food was excellent though at both restaurants - the chicken schnitzel at WYLD was perfection. Room service for breakfast was a let down though - overly salted eggs and potatoes. Overall, the hotel was not the special experience for my family that I was hoping it would be to kick off our ski trip in Avon.

This hotel has legionaries disease and they didn’t tell us on check in. They haven’t closed the pool or steam room which my teenage children went in. I was walking around the spa steam room and hot tub. Gross negligence on behalf of the Ritz for not telling its customers and prioritizing money over health.