The Ritz-Carlton, Bachelor Gulch

We recently stayed at the resort. Throughout our stay, the public spaces—from the lounge to the restaurant—were crowded with guests primarily focused on a lively social scene rather than relaxation. While there is certainly a place for that atmosphere, it was not balanced with spaces designed for tranquility or a more curated experience. The staff were courteous in a perfunctory way but lacked the attentiveness and anticipation of needs that distinguish exceptional hospitality. For instance, when I inquired about spa services at 6:00 p.m. on a Monday, no one was available to assist, and the front desk offered little more than an invitation to return the next day. At a resort positioning itself as a property comparbale to the Four Seasons, one expects a knowledgeable team empowered to provide clear information and proactive solutions without delay. Service across the board felt reactive rather than genuinely guest-focused. The front desk, which sets the tone for the entire stay, did not demonstrate the warmth or efficiency that typically defines luxury accommodations. Those seeking a serene retreat should also be aware that there is no dedicated adult pool, and the main pool area is consistently active with families and children. Housekeeping was similarly inconsistent, and the guest rooms did not convey the meticulous attention to detail or sense of calm that are hallmarks of the world’s best hotels. While the property has potential, it lacks the thoughtful touches and refined service culture that create a truly memorable experience beyond naming dropping that you stayed at the Ritz Carlton. Ultimately, guests should feel genuinely welcomed and cared for, not simply processed.

My wife and I have really enjoyed our vacation at the Ritz Carlton Bachelor Gulch! The property is beautiful and the staff very friendly! We had Chris Beeson with Signature Photographers take our photos on the property and it was a great experience. Can’t wait to come back!

The location is beautiful, nestled away in the Beaver Creek valley. It's remote and perfect for winter and summer, eith powdery snow or wild flowers. The downside is that the service staff is an iinternational intern program and there is huge language barrier or service, I mean front desk staff. Don't care because it's a seasonal gig. Would like sealed water bottles in room, especially with the high altitude.

Booked a refundable rate to pay at time of stay. Hotel immediately charged full amount, so I called to fix charge and cancel reservation. If they can't get basic payments right, don't want to stay there. Then today, months after canceling reservation, got charged full amount again. Had to call to get it resolved, and of course it was a hassle and won't get fixed quickly.

Had a pleasant summer stay at The Ritz-Carlton, Bachelor Gulch. Beautiful setting and a relaxing experience. Already looking forward to coming back this winter to try the skiing and enjoy it from a whole new perspective! Looking forward to going back in December 25 for few days on a multi stop trip.