The Ritz-Carlton, Bachelor Gulch

This was a disappointing experience. For a five star hotel, the value for the price was just not there. The food and drink in the lounge area was average and extremely overpriced. The ambience, visually, was very nice but throughout the day the music was loud and had a continuous techno beat, which did not promote relaxation or conversation. The same was true outside on the patio. Our dining experience at Wyld restaurant was undeserving of a Michelin star rating and again, was grossly overpriced. Errors were made with our drink order so we had to leave over $100 of disappointment on the table, without apology from the staff. I do believe they were understaffed but then they should have reduced the number of reservations in order to take care of their dinner guests in the manner expected of an upscale restaurant at a five star hotel. The room was spotlessly clean but offered a view of the adjoining patio and the building. We came to the mountains to appreciate the Mountain views. This trip was a very rare, expensive splurge for me and absolutely not worthy of the price.

I was in dire need of a weekend away to relax and recenter myself before work went into overdrive and I was lucky enough to spend the weekend at The Ritz-Carlton Bachelor Gulch. I have stayed at this property preCovid but hadn't been back in several years. The property was everything I remembered it to be but so much more. The beautiful drive up from Denver felt rather quick due to the stunning view and when I arrived at the property, I received a warm welcome from the valet team. I proceeded directly to the front desk for check in and was welcomed by Ryan, who let me know that though my room was not quite ready, he could check my bags and text me once it was available which worked perfectly for me as I had arrived early in the day and wanted to go to the Spa. They were able to fit me in for a facial within half an hour and I was able to spend the afternoon enjoying the amazing amenities it provides. By the time I was done with my Spa treatments, my room was ready. Over the course of the weekend, I revisited the Spa and enjoyed meals at the multiple outlets. From the WLYD to the sushi restaurant, I was not disappointed. The food was delicious, and the service team was attentive and welcoming. Things got a little out of control at The WLYD Bar and The Great Room Friday evening when weather drove everyone inside, but Michael and Robert still provided excellent service. All weekend there was live music in the evening and even smores at The Firepit which provided a relaxing area to enjoy the amazing views. Even my prearrival experience was top notch as Shannon reached out to confirm my travel details and offer me insight on the guided hike and local trails. After two days at The Ritz-Carlton Bachelor Gulch, I was well rested and rejuvenated coming back to Denver. This property really provides all the sophistication and amenities of a luxury retreat but without the stuffiness that sometimes comes with it. I even ran into the General Manager, Dan, in the lobby and restaurants during my staff. He was quite friendly and knew most of the passing guests by name. I definitely will make sure that I don't wait so long to visit this Mountain resort again.

We had the pleasure of working with Christopher Beeson at the Ritz-Carlton Beaver Creek, and it was truly the best part of our trip. From the start, Christopher impressed us with his talent, warmth, and professionalism. He was incredibly engaging with our 11-month-old son, Leo—no small feat when photographing a baby! His calm presence and genuine connection with children made the entire experience enjoyable and stress-free. Christopher knew the best locations around the property and guided us on a thoughtfully planned route that maximized scenery and lighting. He gave us sneak peeks throughout the shoot that boosted our excitement about the photos. He even shared insider tips—like how elk appear on a nearby trail each evening at 7pm. That’s the kind of special local knowledge that made the morning feel even more magical. By the end of our session, we chose to purchase more photos than we had originally planned—not just because the images were stunning, but because of the experience Christopher created. It was the first time since having our son that we felt truly reconnected as a family. Christopher—thank you from the bottom of our hearts. You gave us memories we’ll cherish forever. Please keep doing what you do. — Laura, Jeff & baby Leo

Best bartenders we’ve come across in a long time! Hubby & I have been in hospitality for over 45 years and my hubby runs lots of Hotels and Restaurants in CO. Nathan & Anna at the bar outside, were phenomenal…engaging in convo, kind, on top of everything, and just plain lovely! We’ll be back in the Winter with our family!

This is the fourth or fifth time that we have stayed at this property. Over the course of the time since they first opened, the property has gone very downhill. I am not sure exactly what happened but this past month when we stayed there it was very disappointing. It had a not a Ritz experience on any way. We have also stayed at the Sonnenalp hotel in Vail and at several other properties, including the Four Seasons. At this point, the Ritz is just not standing up to the others. The swimming pool did not seem overly clean. There was even one woman changing her baby’s diapers on the edge of the pool and putting the baby back into the pool and no one looked at that. If you exited the spa and came out to the pool, you were immediately locked out of the hotel and would have had to have your key with you to get back in unless you wanted to walk around through a restaurant or lobby area. There were no spa attendance to advise you or help you to get back into the spa. We complained about these things to the management and no one even called to check in with us or apologize. We had the feeling that most of the personnel were very young and very new. When we checked in and when we checked out and at every point in between including at the club lounge, people did not know what was going on. For example, one morning in the club lounge, we asked if we could get breakfast downstairs and the nice young lady told us that there would be no breakfast in the hotel. We doubted that and walked downstairs and yes, there was a normal breakfast both indoors and outdoors. So no one seemed to know what they were doing and nobody could really help you. In every possible way it was disappointing and we will not be going back there again.If you have the choice, I would definitely recommend Sonnenalp or Four Seasons more in the center of Vail, where you have the option to walk around and visit other restaurants and other dining options.