Beijing Hotel NUO

From the moment we booked, Nuo Hotel Beijing delivered an exceptional level of service. Gavin, the Rooms Division Manager, reached out even before our arrival to confirm preferences, arrange our room, and answer every question with impressive professionalism. On check-in day, Gavin personally welcomed us in the lobby and, together with the lovely Ms. Kseniia, escorted us to our room. Kseniia’s warm introduction to the hotel’s features and thoughtful explanations of in-room amenities made us feel instantly at home. The concierge team deserves equal praise. Whether it was directions, dining recommendations, or arranging transport, their prompt, knowledgeable assistance added genuine value to our visit and allowed us to explore Beijing with ease. Elegant surroundings, immaculate rooms, and attentive staff—Nuo Hotel Beijing exceeded our highest expectations. Special thanks again to Gavin, Ms. Kseniia, and the entire concierge team for turning a great stay into a truly memorable one. Highly recommended!

The location is good, walking distance to Wangfujing shopping area, yet quiet surrounding. There is a back entrance near to the access lift to the room that can cut across to reach Wangfujing, but it only operate between 7am to 10pm, if not u have to walk a big round to enter the hotel. The room is big and clean but old. It comes with a living room, there are 2 tv that are old, 1 tv is faulty and the other got some signal issue at time. The toilet basin water draining was slow too, end up the water accumulated while u are using. Aircon was cold, at least during June, only the wind speed can be adjusted. Take note that if you are travelling in a transport that is bigger than 9 seaters, the driver could only drop you at the back entrance, not the front door as there is restriction to enter the area. It would be a problem for your luggages if have to leave the hotel before 7am in a big group. The service is not expected in a 5stars hotel under the big brand. When we approach the staff for assistance, they would not do more to help, but only reply with the standard answer and leave u helplessly. We had to activate our tour guide to speak to the hotel manager, and finally the hotel proposed solution to resolve our issue. Overall, with the service and restriction area, I would not recommend the hotel as there are marriot apartment nearby to consider with no restriction for vehicle entering.

This hotel is beautiful and right in the heart of beijing - walking distance to tiananmen square and the forbidden city/ jingshen park, quianmen street, etc. We opted for one of the older, more traditionally furnished rooms and it was beautiful. The room was very large and well appointed; everything you needed. There’s a kettle and coffee/tea, etc., plus a mini fridge. No smart TV and only very limited channels (this is the norm in china), but otherwise very comfortable. The beds were comfortable and everything was clean. It's true what they say about the air-conditioning not working in china. There are settings and you feel like you're doing the right thing, you hear a fan turn on, but no actual cooling takes place; however, this was true of all of the hotels in china. The bathroom was large and well laid out with everything you needed: soap, shampoo, conditioner, and lotion. The shower was good with lots of hot water and good pressure. The breakfasts were excellent with everything you could want, from traditional chinese to more western-style breakfast items. One of our mornings there, we were heading out to the great wall, and had to meet our driver at 7:30am – the staff gave us take-away boxes, and we filled them up with breakfast items. They also gave us take-away coffee cups – very nice! The staff at this hotel are amazing! Especially all the guys at the concierge desk (“enrico”, “vince”, and “sky”) . . . they were so helpful. Our first night in beijing, we arrived a little later than we’d hoped, and enrico not only gave us a recommendation for a good noodle restaurant nearby, but actually walked us over to the restaurant in the mall next door to the hotel. He said it was confusing to find, and he was right – especially being our first night in china. Another night, “Sky” recommended a restaurant called “beijing pie” - it was probably the best food we had in china! The restaurant’s moved locations recently and it's a bit tricky to find, but we followed Sky’s instructions and got there no problem.

A hotel with a grand tradition and excellent location, and a very effective concierge service. Our room was beautiful and well furnished, although some of the furniture was a bit worn-out (while it is nice to have illuminated wardrobes, the illumination becomes a problem when the wardrobes' doors cannot be closed properly and the light shines through the whole night). The staff is friendly, however, trying to communicate with them in English was difficult in a surprisingly high number of cases.

The staff were very friendly and I think just enjoyed talking English. The suites were a little dated but really nice and large. Didn’t use the pool but there was one and it looked good. Was in a really good location to town and shops, nothing was very far away.