Beijing Hotel NUO

We stayed at this wonderful hotel for 3 nights in May 2026. From the moment we arrived until the moment we left, everything was just perfect. We arrived at the hotel at 9am and by 10am the reception staff managed to get our room ready for us to get into it. A big thank you to Jerry Qi for arranging that! It was a great start after more than a day of travelling. We were shown to our room by a manager - a Russian woman called Sivenia (I think) - who gave us a tour of the hotel and told us about its history. The room was huge, immaculate and very clean. We just loved it. It was a great base for us as we explored Beijing. The hotel location was also perfect - very close to the underground train station and to Tiananmen Square. We would strongly recommend this hotel - everything about it felt great. We travel the world a lot. This hotel is up there with the best, thanks to the wonderful team that run it. Thank you - we will never forgot our wonderful stay in Beijing

First time in China and to say we were apprehensive is a huge understatement. We arrive at 3am and the hotel was empty. I think we had to waken the receptionist. Our expectation of type of room was low, but it shouldn’t have been. We obtained one of the biggest rooms I’ve stayed in. Bedroom, living room and a meeting room which we never used. Two balconies which we couldn’t access. A slight lack of shower gel in large bathroom. Air conditioning was poor and our room couldn’t or wouldn’t go below 24 degrees. Well equipped albeit old gym and large swimming pool. The location was amazing. Right beside main shopping street with some great restaurants. The breakfast wasn’t too my liking, albeit there was a large selection. Lack of English at reception so getting info etc was very difficult. If ever I go back to Beijing I’d stay here.

I stayed at this hotel twice before, about a decade and then half a decade ago (but can't find the review(s) here). It was not a NUO hotel then, and sadly, this was the worst time I have stayed here - clearly, the hotel (kind of a large complex of buildings but this is the flagship one) has gone downhill. Not in infrastructure though but in service, which is why it gets the four stars - both the Soviet checkin lady and the concierge were very non-customer oriented, just not friendly to the point of abrasive and snickering about normal requests or questions, and unpleasant to deal with. (The bellboys were great.) As regards the checkin, we had heritage suites booked for the historic main building, bit were assigned similar large and well-furnished quarters in building 7 which is a modern wing just behind it. Not a terrible loss because it's much quieter and, especially, in the same house as the large pool, which one could thus visit in bathrobe and slippers, which is always convenient. (Pool and gym are large and well-maintained and while getting towels is not easy and the attendant is more self-centered too, in the end it's a really nice feature.) For Didi bookings, because of the labyrinthine complex, it is better to have Didi ordered to the convention center exit in the back (bellboys will show). The subway is really seconds from the main door of the cheaper wing to the right (direct connection inside), and location is great because this is Changan Ave, the true center of Beijing today, very close to Wangfujing (ideal for food and shopping) and in easy walking distance to Tianamen Square and the Forbidden City. (For which you need a ticket, for which you need to register at least the previous day, for which the concierge will help, which I recommend because it really makes things easier.) The rooms, as mentioned, nice in a five-star way, not old, very spacious, definitely a highlight. Separate bathtub room and shower and still separate bathroom with sink etc. and big closet. Very good amenities, although it's weird that one gets a bag of toothbrush, comb etc at checkin whereas shampoo, lotion etc (which are large and of better quality) are in the room and replenished daily. Plugs, strangely, are not Western, as the only good hotel like that I have seen this time in China, except one behind the TV, so if you want to charge phone and netbook, it's one after the other. Tea and coffee provided are a bit subpar; water is plenty. Finally, you need to pay a 1000 yuan deposit, which is not cheap. As usual, I had my card blocked, and they said it would be released, but in fact it was deducted rather than blocked, and now, a week later, it still has not been returned. Not nice and not necessary. Altogether, the big rooms, the pool, the location, even some of the aura make me recommend the place still, but wouldn't it be possible to get some competent and friendly personnel for the front office, reception and conciergerie?

As another review post mentions, the location of this hotel on Google Maps is wrong. This hotel is right next to 北京飯店, directly in front of a subway station exit on East Chang’an Ave. The location is super convenient relative to the subway system. We stayed in one of the 2 queen bed suite that is NOT the latest updated ones. While the space is still big it is definitely NOT 5 star hotel quality. We had the following issues during our stay: (1) There is no individual temperature control in the rooms. The initial suite we were given (7608) was way too warm (80F/25C) with no way to cool it down. The staff offered a fan but it was insufficient. It was extremely frustrating trying to tell the staff about the problem and they seem only able to offer a fan and no other solution. We ended up getting a room change to 7601 where is was much cooler. 7608 was definitely defective. (2) The shower, when starting, would occasionally run cold for like 3min before hot water kicked in (3) There was a cockroach that showed up in the room one night. I included a photo. Given the hotel is charging 5 star prices ($150 US per night before service charge and taxes). This was all very disappointing.

We stayed in an Elite Classic room and were very pleased. The rooms are spacious and well appointed. They have everything you could need including robes, slippers, coffee & tea and a full amenity kit. We took average of the complimentary appetizers and drinks in the lobby bar. The location is great, within walking distance of Forbidden City and a walking street with loads of restaurants and shops. The staff were friendly and accommodating. Would recommend for a central stay in Beijing.