Conrad Beijing

We were pleased with several aspects of our stay, especially the early check-in around 9:30 AM, which was very helpful. We would also like to express our sincere appreciation to the valet team for assisting with our luggage — the team was attentive and supportive. The hotel kindly arranged for bed decoration with petals to celebrate my wife’s birthday, and we truly appreciated this thoughtful gesture. We also received a small gift for our son’s birthday, which made the stay more special for our family. As a Diamond member, I usually look forward to a warm welcome gesture such as a fruit basket, a welcome note, or a Conrad bear. I understand that the early check-in might have made this more challenging, but it would have been a lovely touch. However, we did notice that the carpet and tiles made stains quite visible around the room, particularly in the shower area and around the doors. This was a bit unexpected for a luxury brand and slightly affected the overall impression of the room. Overall, we appreciated the efforts made by the team, especially for the birthday celebrations, and hope these small improvements can enhance the guest experience even further.

To name one thing that stands out is the well-trained staff who were helpful and flexible in catering for our needs. We travleled with our parents who were over 70 and we naturally wanted neighbouring rooms. When they could only offer rooms on separate floors we were thrown a bit off-guard, but the young lady made flexible arrangements which turned out to be the perfect solution. Also one day when my parents mistakenly hit the "do not disturb" button going out, naturally we came back to see a room unmade. Then we remembered the housekeeping lady who met us at the lift lobby asking if we needed towels or the like. At that time we were a bit baffled to see her (not showing up any other day) and asking questions like that, but then within minutes we saw why. They were a great team.

Hotel Room is warm during the afternoon if your window face the sun. Other than the temperature, the room is great. The free breakfast was okay, the items off the menu were great but only a small selection. The restaurants in the afternoon and night are great, our server Anna was great. Also considering the area nearby doesn't have much selection in restaurants. The shopping mall nearby are super crowed on the weekends (50 mins wait) Super Nice park across the street (cross with the overhead pass bridge)

I have been to the Conrad and it has an excellent level in terms of service and location! I especially thank Anna from the restaurant for her excellent service always with a smile.

I had a wonderful stay at the hotel. I’d like to especially commend Ivy at the Business Lounge—she was incredibly friendly, attentive, and provided excellent service throughout my visit. Her warm and professional demeanor really made a difference. At checkout, Jack made the process smooth and pleasant. He took the time to clearly explain the breakdown of my deposits and room charges, which I really appreciated. His helpful attitude left a great final impression. Overall, the service from both Ivy and Jack exceeded my expectations. I’ll definitely choose this hotel again the next time I’m in Beijing. Thank you for the great hospitality!