Fairmont Beijing

My recent stay at the Fairmont Beijing was truly memorable, largely thanks to the outstanding hospitality provided by the hotel team, especially to Journey , Tom and Tommy. I want to give a special mention and heartfelt thanks to Journey. When a concern arose during my stay, Journey addressed it with incredible efficiency, empathy, and professionalism. Not only was the initial issue handled promptly, but the follow-up and service provided afterward were fantastic, turning what could have been a frustration into a highlight of my stay. A big thank you also goes to Tom and Tommy from the Concierge team (礼宾部). They went above and beyond to help receive, organize, and track my online orders seamlessly. They were also huge help unloading and loading luggages upon arrival and departure with the utmost courtesy and efficiency. I highly recommend this hotel to anyone visiting Beijing and look forward to returning!

We went as a group of 10 and after some initial hiccups, both Frankie and Tommy were very helpful. Tommy in general helped me purchase some items I had forgotten and needed and helped us with recommendations and dinner reservations. They are both a credit to the hotel. Well done!

This is a good hotel with comfy and spacious rooms. Good breakfast and lovely bar area. The staff range from attentive to looking like they’d rather be anywhere but here (particularly at the door which is not great as a first impression). Location is excellent for DiDi, China World and journeys to the centre. The hotel has already started renovations which it feels like it needs to go from a little dated and tired feel to what looks to be a beautiful balance of modern meets prestige.

Very good experience with Tommy

Very nice staff and very accommodating. They upgraded our room for free