Four Seasons Hotel Beijing

The service in this hotel is incredible! All staff is very friendly and helpful. If you have an issue or any questions, it will be fixed immediately. Even the staff we never met are just unbelievably caring. I received this note (attached) from my room attendant Joyce, who did an amazing job and showed care by paying close attention to my needs and wants. And leaving this note made my heart melt. Thank you Joyce and the whole Four Seasons Beijing Team for such an experience and an unforgettable stay with you. Truly could not be any better than this!

I stayed for 4 nights at the hotel as part of my first visit to mainland China. I have stayed at almost 30 Four Seasons hotels and, whilst this may not be the most attractive or most polished, it was certainly one of the most friendly and helpful. The staff, particularly at a senior level (e.g. Rebecca and Adele) were exceptional. On checking in, my room smelled of smoke despite the hotel being a non-smoking property. Rebecca ensured that I was moved and up graded to a suite to apologise for the inconvenience that I had experienced. She regularly checked that I was satisfied with my stay. The only compliant that I had related to a tour which the hotel arranged for me. I felt that the tour was slightly mis-sold and poor value for money. All in all, I would highly recommend a stay at the hotel if you value good service and customer recognition.

Wonderful stay at the Four Seasons Beijing and we have great memories from this amazing hotel. Excellent pre arrival communication via app and email with the concierges, responsive and informed. Great location Chaoyang - close to all tourist areas by DiDi but out of the touristic fray and very local - beautiful canal walk and restaurants around and behind the hotel. As well, some of the best restaurants in Beijing are in this neighborhood. While the hotel is a little dated in terms of style (early 2000s - renovations are on the boards) the upkeep is immaculate and the artwork throughout is spectacular (look closer at the nail and thread mural in the dining room, the brush paintings everywhere). Rooms have everything you want: lots of space, a great bed, powerful drenching rain shower, fabulous bath with a view, and lovely turndown amenities. Substance over style (although the style is ultimately fine). The lounge is excellent and worth it. The Pool is worth a visit for downtime - decent size for indoor upper level, great views and nice hot tub. As expected with Four Seasons, the staff is amazing, a credit to GM Lily Wang (who is fabulous and wonderful in her own right!). Warm, enthusiastic, friendly, professional, no request was ever too great and where English was a bit difficult they always made the effort. Leo and Chris at the concierge desk, Rebecca with Guest Relations and her intern, the team at all the restaurants, the lovely Cathy’s in the lounge, effective service with such warmth, humor and grace. The restaurants are really really good. The breakfast buffet had extensive Chinese and western choices. The wontons, fresh tofu, dimsum all very good. Lunch is great too - best hainanese chicken rice ever! Dinner at Cai Yi Xuan - fantastic. Wonderful, friendly, professional staff and superior food. Tours through the hotel are a must do. Our guide Lucy was excellent, the car and driver were great (BMW 7). Did the Great Wall, Forbidden City, Temple of Heaven, and the Olympics Site. She adjusted the set tours we took to our needs, helped with getting cell data set up, gave good recommendations for activities. Lucy was knowledgeable and fun, freely shared her own experiences of life in China which gave an intimate personal perspective on the historical narrative of the places we visited. Last but not least Lily, the modest, lovely and amazing GM of this Four Seasons, along with her excellent team, gave us memories to last a lifetime. Many thanks and until next time….

Everything was amazing! The service was outstanding , everyone is so nice, we were celebrating our 3rd anniversary and they made it so special! I will definitely recommend this hotel to everyone! Also the beds are the best!!

The four seasons never disappoints. The hotel is modern and yet timeless/classy. We had a great time at the bar with Ray who was not only a great mixologist but also full of humor.