Grand Hyatt Beijing

The customer service at Grand Hyatt Beijing was the best I've experienced. Una, Cecilia, just to name a few.. I have a 14 months old baby with me and they were super accommodating to my request and the staff were playing with me baby and all. Excellent hotel, I will certainly go back to Geand Hyatt again when I'm next at Beijing.

We would like to express our heartfelt gratitude to the concierge team, especially Cecilia, for making our stay in Beijing truly exceptional. From the moment we arrived at the airport until our departure, Cecilia and her colleagues took care of every detail of our trip. They arranged tours to all the famous sights, including the Great Wall, the Forbidden City, and the Summer Palace. Even restaurant reservations during our excursions were perfectly planned. Despite our frequent changes in plans throughout the trip, the concierge team responded promptly and helped us every time, which made our journey so much smoother. On our last day, Cecilia even came to see us off at the car before we left for the airport and surprised our children with thoughtful gifts. Our family travels often, but this was by far the best trip we have ever had, thanks to the incredible service and personal attention we received. Thank you so much to Cecilia and the entire concierge team!

Stayed in this hotel in March 2025 and it was a disappointing experience. There was no recognition on my Globalist status and no room upgrade while studio suites were widely available. Called hotel two days earlier on my early arrival but had to wait for one hour to be able to get a room after arriving at hotel at 2pm. This is an old property and rooms need desperate renovation and only the lobby maintained pretty well. Don't recommend it to loyal Hyatt customers.

Awsome beds, Nice and helpfull staff, Very nice hotel with the most lovely pool ever seen.. Really sad that you can’t buy drinks at this awsome pool area .. Also cool that you can walk directly from the hotel into a giant mall with hundreds of shops and restaurent’s

Great hotel with an incredible pool and access to Wanfujing shopping street. Less than 1 mile from Tianmen Square and the Forbidden City. Hotel has an impressive lobby, large gym and an incredible pool. Very good service and friendly staff. The room itself was a little dated but clean and in mostly good repair. It would be helpful if it had more USB ports and a larger bathroom vanity. The bathroom had a shower and a tub and a small vanity so it was a little cramped.