Grand Hyatt Beijing

very good hotel, location is top #1 room is very clean reception desk is very friendly I highly recommend it to other people who are interested in visiting Beijing

Highly recommend, this isxmy 2nd time to live in this hotel. Is old but super clean. Bed very comfortable and all employees are professional and friendly and helpful.

We stayed for four nights and loved every minute of it! We did have a renovated room, so I can't speak to the non-reno rooms. It was very quiet and comfortable, and the club access was perfect. Great breakfast and the ability to get snacks and drinks all throughout the day. The location is fantastic - you are super close to Dongdan and Wangfujing metro stations, which will get you to all of the tourist attractions. Wangfujing Street is right outside the door. We had afternoon tea in the lobby one day, and it was immaculate. We had a little glitch with transportation from the airport, but Cecelia more than made up for it - she is excellent. One note is that everyone local knows this hotel, so the address is very easy when you have a taxi or a driver.

For families from the US or Europe visiting Beijing, especially for the first time, this Grand Hyatt is easily the best place to stay. There are many reasons why: location is perfect, hotel common areas are beautiful, the refurbished premiere rooms on the club level are terrific, the included club lounge breakfast was excellent, the indoor pool is ridiculously awesome, the on-site Made in China restaurant was great too, and the staff was always friendly and helpful. Those reasons alone make it a five-star hotel, and although I've stayed at the wonderful Peninsula hotel too in Beijing, this Grand Hyatt is the only place I would ever stay at again with our family, and there is one special reason for that: her name is Cecilia, the concierge on the main floor. Of all the hotels we've stayed at all over the world and out of all the excellent concierges we've been lucky enough to know, nobody has ever come close to the miracle-level helpfulness and kindness of Cecilia. We communicated with her by email months before our trip and she helped us arrange several activities and guides and answered all of our many questions. That alone would have been enough since it greatly reduced the intimidation factor of planning a family visit to a city like Beijing with so much to see and do. In person, Cecilia was even more helpful and friendly and showed so much genuine care for our family. We kept our WeChat open with her while we were out on activities and were able to chat with her on the fly about changes to our plans or questions. She was basically like a guardian angel during our trip and without a doubt made our visit to Beijing more special and seamless than we expected. She even had one of the hotel's autonomous droids deliver stuffed panda toys to our room, which our kids thought was awesome. Our family is so thankful to Cecilia and everybody at the hotel for making our time in Beijing so special.

From all the Hyatt Hotels I stayed at, the Grand Hyatt Beijing exceeded my expectations and even went beyond them. The staff at the Club Lounge at Level 17 are very helpful, friendly, and attentive, and this makes me feel like coming home. This is something I have never experienced at the other Grand Hyatt Hotel I stayed at before. Pls keep up the excellent work, and Grand Hyatt Beijing will be my hotel to go to if I travel to Beijing.