Legendale Hotel Beijing

It felt like time had paused here. The hotel had an old-world charm with a luxurious, traditional Western atmosphere. The room was spacious and reasonably priced. However, there was a strong cigarette smell everywhere, including in our room. The hotel had central air conditioning, but it didn’t seem to work at all. When we complained, guest services simply suggested opening the windows, which wasn’t really an option because Beijing’s air pollution was very bad at the time. They then said they would send someone to check the problem. When the maid arrived, she seemed quite annoyed and just opened the windows anyway. As a result, we ended up sweating in the room for the rest of our stay.

Hotel is really great, looks luxurious and is in a great location. It's a huge edifice resembling French architecture. Entering it makes you stunned looking up at a huge atrium from floor to ceiling - very impressive. Check in was fast, however none of the staff helped us with huge amount of luggage we had - we did it by ourselves. Not a practice anywhere else in a 5 star property. Rooms are big and spacious, luxuriously furnished, even kitschy decorated in heavy gilded rococo style. However, the AC was not working well, it was cold so we asked for extra heaters to bring us. Again, not common for such a property. Breakfast was a disappointment - at orbit price of almost 30$ pp it was underwhelming with poor (for such a class) choice of cold cuts and cheese. I suggest not taking breakfast - it's simply not worth it. Pool, hot tubs and saunas were great. Really good, with good temperature and kind staff.

We just completed our third stay at the wonderful Legendale Hotel Beijing, and once again it exceeded all our expectations! Every time my family and I come to Beijing, we choose this hotel because we always feel welcomed, comfortable, and truly taken care of. A very special thank you goes to the amazing concierge team, especially Caterina and Dino, who were incredibly kind, professional, and helpful throughout our stay. No matter the situation, they were always ready to support us with a smile and made everything so much easier and more enjoyable. Their attention, patience, and dedication really made a difference and turned our trip into an even more special experience. The hotel itself is beautiful, elegant, and perfectly located, but what truly makes it unforgettable is the warmth and care of the staff. We always feel at home here and cannot wait to come back again. Highly recommended to anyone visiting Beijing! ⸻ 我们刚刚第三次入住 Legendale Hotel Beijing，这次的体验依然超出了我们的期待！每次我和家人来到北京，我们都会选择这家酒店，因为这里总是让我们感到宾至如归、舒适又安心。 特别感谢礼宾部的两位工作人员——Caterina 和 Dino，他们在我们入住期间给予了我们极大的帮助。他们不仅专业、热情，而且无论遇到什么情况，总是耐心地帮助我们，并且始终带着微笑，让我们的旅程变得更加轻松愉快。他们的细心、贴心和敬业精神真的让人印象深刻，也让我们的北京之行更加特别。 酒店本身非常漂亮、优雅，而且地理位置优越，但真正让人难忘的是这里工作人员的温暖与关怀。每一次入住我们都感觉像回到家一样，我们已经迫不及待想再次回来！强烈推荐给所有来北京旅行的人！

Stayed 6 nights in a Noble Club room. Linda at front desk was the one bright spot — polite, professional, excellent English. The room itself was spacious and nicely decorated. That’s where the positives end. *Arrival & Staff Attitude* No one helped with luggage on arrival. My partner and I pushed everything into the lobby ourselves. The doormen and lift attendant consistently ignored us for 7 days — no greeting, no smile, not even eye contact. Yet when my Chinese friend visited, the same lift attendant suddenly became smiley and polite, guiding her to register. Same pattern with doormen: they open car doors for some guests, completely ignore others. We were clearly in the “ignored” group. It felt discriminatory and unprofessional for a 5-star property. *Noble Club Lounge 5:30-8:30pm* Very disappointing. Just 2 desserts, some cheese, basic spirits and wine. No real food. We went once and never returned. I’ve had far better club lounges at other 5-stars. *Breakfast — unacceptable for a 5-star* Same processed food every single day. 3 types of fruit, DIY salad, egg station, noodle station. You are a fruit producing country and all you can afford are 3 basic fruits for your guests that paid for a 5 Star experience? That’s it. I saw a staff member wipe his entire head with a guest table napkin. Another staff topped up “orange juice” from a bottle — not fresh squeezed. I’ve stayed at 3-star hotels in Indonesia and Thailand with better breakfasts. Staff here weren’t welcoming or smiley. *Language & Communication* You claim “global hospitality” but 95% of staff couldn’t speak basic English. Guests had to use phone translators constantly, wasting everyone’s time. My partner asked front desk about a self-service laundromat. The staff asked for our room number, then said “you can move to lower floor if you want.” She didn’t understand the question at all. Basic English training is urgently needed. *Room Issue Day 1* Room was 26-27°C and stuffy. Front desk said lower floors are colder and offered to move us to lower floor if they cant fix it. But later when we came back to the room it felt cooler. But no one told us anything and we were not informed if they has repaired or cleaned the A/C. Felt like no servicing had been done. No self-service laundromat in hotel. Staff said they’d “never heard of self-service laundry” and pushed in-house service. But every hotel in Beijing has a laundry area for their guests. I regret cancelling my Hyatt booking over this. Came back on the 3rd/4th day and realised the shower gel was not replenished! Call room service at 10pm for them to come into the room to put in a new bottle! 5 star experience again. *Checkout — tipping demand* After ignoring us for 7 days, a doorman finally helped load luggage on checkout, then came to my partner’s window, said “Hello,” clearly expecting a tip. He even told my driver we weren’t giving him money. I do tip for good service, even though it’s not local culture. But to ignore guests for a week, then demand tips for doing your basic job? Unbelievable. For the rate paid, this treatment is inexcusable. Train your staff in basic English and basic hospitality. All guests should feel welcome regardless of looks or nationality. The doormen, lift attendants, and F&B staff need a complete reset on service standards. I will not return. Room 1701. 24th April-30th April.

Close to perfection, I left my phone in a taxi and the hotel management could find the taxi number on the front door security camera, called the driver and two hours later the taxi brought my phone back to the hotel. Bravo