The Ritz-Carlton, Beijing

This has been my go to hotel in Bejing for years, and it only keeps getting better. What makes it special is that GM Alfonso Orona has a great staff that is especially customer focused. Theirs is my favorite club lounge in the system and the staff takes excellent care of me (especially Coco). I love the breakfast buffet downstairs...very special. Add in a great location in China Central Place and it is for me the best business hotel in the city. I could never stay anywhere else, even though my present office is quite a ways from this hotel...

Stayed at this Ritz in the Chaoyang area for 3 nights. I had arranged for airport pick-up – that provided excellent service. Arrival at hotel was met promptly and check-in was processed efficiently and professionally. Assigned room was in good working order – although the room and lobby area are showing some signs of wear-and-tear (looking tired). There were ample power outlets, lighting was good, climate control worked well (18.5 F), wifi signal was good, and the furnishings were as expected of the chain. Breakfast at the Aroma restaurant offered a decent array of offerings (Asian and European) but the quality (taste) could be better – but staff provided attentive service. I also partook in room service that arrived promptly and accurately. The food was not great but there are options in the adjacent mall. Overall, a very satisfactory stay.

I was here together with my family and friends for a week at the beginning of April to explore Beijing (the city turned out to be very interesting). The hotel is very well located next to two malls and 300 meters from a metro station that goes to the main tourist attractions. I had taken three rooms with executive lounge access. The service was at a very high level, they paid attention to our every request, they also gave us a late checkout even though it was some big Chinese holiday. The lounge itself was very relaxed with a great selection of food and drinks including hard alcohol. Breakfast could be either in the lounge or in the main restaurant. Rooms were very large in English country style, with large bathrooms and extremely comfortable beds, with very good soundproofing. The entire hotel was extremely clean and very well maintained. I also want to mention the good work of the concierge from whom we took a tour to the Great Wall of China and tickets for China National Museum. The value of our stay was low and very good for what was offered. I recommend it.

I stayed at The Ritz Carlton Beijing for two nights on a business trip. The arrival was a great start. Melissa, Tina and Amily welcomed me right away and helped me to the room after a quick check in. The suite was comfortable, easy to use and had a beautiful view of the city. I spent some time in the Executive Lounge and enjoyed a quiet afternoon tea. Nicole was very helpful and made the experience positive. The fitness centre had everything I needed. The service there was excellent and I could focus on a good workout. Breakfast at the buffet restaurant was another highlight. Leander took good care of me and made the start of the day very easy. Daisy and Ranky handled my checkout early in the morning. They made it smooth and even prepared a small breakfast I could take with me on the way to the airport. Overall, it was a pleasant stay and I felt looked after by the team throughout the visit. I could see the influence of General Manager Alfonso in how the place runs. I look forward to coming back!

We stayed here with a large group from our Viking cruise. This is a top-tier hotel with excellent service, amenities, and all you would expect from a Ritz-Carlton. Our room was beautiful with a well-appointed bathroom and water bottles included. Our group had the buffet breakfast and dinner included, and my husband enjoyed the wide array of different cuisines offered, including both Chinese and Western dishes, and an extensive seafood bar. I have celiac disease, and I notified them in advance of my dietary requirements. After some initial confusion, the chef spoke with me directly and then arranged for safe food for me during my stay, as well as generous food for me to take for lunch (since I cannot eat local food with celiac disease). Overall, excellent hotel with outstanding service.