The Ritz-Carlton Beijing, Financial Street

Very friendly staff, good rooms at reasonable rates. Good location. Breakfast is extremely expensive, be prepared. Nobody speaks any English, they all use the phone apps to translate. Although this is not abnormal in China it is not acceptable in a Ritz, they should hire staff that understands basic English, can understand the need for help in transportation, the menu, simple tasks.

We had a great experience here. The hotel staff are wonderful, and they were very helpful in arranging anything we needed. Many thanks to the concierge for the Great Wall tickets and taxi rides, and to the housekeeping staff for the flexibility and water bottles. Will we stay here again? Absolutely!

Titanium member alert- if you are titanium members of Marriott and deserve to get all the eligibility of hotels then this is not the correct place to be. Even with us app showing all our eligibility to have lounge access and other amenities they denied and said it need to be paid and not free. We do not honour Marriott bonvoy benefits. After showing room booking details also they did not agree and simply denied the entry. Very bad attitude of person at receptions. Attached my booking details

Hotel and staff are wonderful! Spent the day on a tour booked by our concierge to the Great Wall and the Forbidden City curated by David with Peony Tours and the driver Xu. Our guide David was extremely knowledgeable about the city of Beijing and both places we visited. If you’re looking for an excellent tour and a superb guide…look no further, we really enjoyed ourselves. Thanks to the Ritz for seamlessly handling the entire setup, you came through again!!

As other reviewers have written, the Ritz-Carlton Beijing Financial Street is badly in need of some capital spend, particularly to modernise the bedrooms, which are not remotely up to the standard of the top Ritz-Carltons. For those of us who spend quite a few days of the year in the hotel, they are dull and uninspiring. That said, and to give credit to the newish GM, certain things are looking up. With Fann and Itziar on the Front Desk/Guest Relations, the welcome experience is greatly improved. And Candy does a very good job in the Executive Lounge even if there, and all over the hotel, the number of English speaking staff is too low. The food and drink offer in the Executive Lounge has been tweaked for the better (eg with a cocktail on offer each evening). And, contrary to other reviews, I have no particular complaints about the bathrooms. Indeed, there are small things that are excellent - eg the complimentary shaving foam and razor are a lot better than in many hotels. So, there is a long way to go for the hotel to be a top grade Ritz-Carlton but thank you to the team for the improvements in the past nine months. And I hope the owner of the property can finally be persuaded to make the necessary investment.