The Ritz-Carlton, Beijing

After a long flight and delays getting into Beijing for our first trip to China. We cannot be anymore grateful for having the Ritz Carlton Beijing easing our start to our journey with a pickup from the airport. This made the whole checkin process so seamless. Barry Wang had helped setup a most thoughtful welcome card and cake to commemorate me and my partner 8 years celebration together. Hiccup Zheng checked us in, but also provided us with so much useful information, (shout out to him helping us with transportation to our next destination on the trip to meet up with our family). The club lounge breakfast so so wonderful especially landing so early on our first day. I was recovering from a little cold and the wonton soup and various tea/juices helped get me back on my feet. And my husband is the ever so picky eater was very impressed and satisfied with the food offerings. Location wise close to two shopping centers with extensive food offerings that helped get us acclimated to the time zone and still give us range of exploring activities for the beginning of our trip.

本次体验美团团购「丽日漫享·单人茶时」下午茶，就餐于香溢餐厅花园房。硬件环境尚可，但整体体验与五星级酒店预期存在明显落差。 1. 餐具与商品宣传不符：团购官方配图展示骨瓷杯碟、白瓷点心盘。实际到店全部使用玻璃器皿。翻阅该美团套餐用户评价，同款套餐出餐器皿并不统一，部分客人收到全套骨瓷，部分收到普通玻璃器具，甚至有挪用其他主题下午茶茶具的情况，购买页面没有任何提示餐具会随机更换。我点的西式绿茶，玻璃茶壶内无茶叶、茶包及内置滤胆，仅提供提前过滤完成的茶水，客人无法自行调节茶汤浓淡。 2. 甜品与套餐描述不一致：套餐写明三款甜点任选，到店被告知只能提供固定款，还发生漏上，经提醒后才补齐。 3. 服务细节不足：落座玻璃房靠窗座位，座位没有呼叫铃。服务员仅主动续水两次，之后无巡场服务，想要续热水需要本人走到大厅寻找工作人员。现场向工作人员索要扎头发皮筋，被告知无法提供。消费当日餐厅仅有我一桌客人，不存在忙碌、餐具紧缺的客观原因。 4. 卫生隐患：酒店一层公共卫生间按压式护手乳有明显油脂酸败异味，怀疑仅补充乳液，未整套更换瓶体。 餐厅环境本身不错，希望门店统一套餐出餐标准，优化服务细节，匹配丽思卡尔顿五星级酒店应有的服务水准。 【English】 I purchased the Meituan group‑buy deal “Leisure Afternoon Tea for One” and dined at the Garden Room of Flavors restaurant. While the physical environment was pleasant, the overall experience fell short of expectations for a five‑star hotel. 1. Tableware inconsistent with official promotion: The official Meituan listing pictured bone‑china tableware and white ceramic dessert plates. However, I was served entirely glassware. Reviews under this exact group‑buy show inconsistent tableware among guests: some received full bone‑china sets, while others got plain glassware, even repurposed sets from other themed afternoon‑tea products. No notice about random tableware substitution was shown on the purchase page. For my Western‑style green tea, the glass teapot contained no loose‑leaf tea, no tea‑bag, and no built‑in strainer. Only pre‑filtered tea was served, leaving no way for guests to adjust tea strength. 2. Dessert not matching the product description: The deal stated guests could choose three desserts. Upon arrival, I was told only fixed selections were available. One dessert was missing from my order and only provided after I reminded the staff. 3. Service shortcomings: I was seated in the glass‑enclosed window area with no call button at the table. Hot water was refilled twice pro‑actively, but afterwards there was no routine table check‑up. I had to walk to the main dining area to ask for hot water. I requested a hair tie from staff and was told none were available. On the day of my visit, I was the only table in the restaurant, so busyness or shortage of tableware cannot explain these issues. 4. Potential hygiene concern: The refillable hand‑lotion dispenser in the public restroom on the ground floor had a strong rancid oily smell. It appeared only lotion was topped‑up instead of the whole container being replaced. The venue itself is nice. I hope the hotel can standardize serving procedures and improve service details to meet the service standard expected of The Ritz‑Carlton.

This has been my go to hotel in Bejing for years, and it only keeps getting better. What makes it special is that GM Alfonso Orona has a great staff that is especially customer focused. Theirs is my favorite club lounge in the system and the staff takes excellent care of me (especially Coco). I love the breakfast buffet downstairs...very special. Add in a great location in China Central Place and it is for me the best business hotel in the city. I could never stay anywhere else, even though my present office is quite a ways from this hotel...

Stayed at this Ritz in the Chaoyang area for 3 nights. I had arranged for airport pick-up – that provided excellent service. Arrival at hotel was met promptly and check-in was processed efficiently and professionally. Assigned room was in good working order – although the room and lobby area are showing some signs of wear-and-tear (looking tired). There were ample power outlets, lighting was good, climate control worked well (18.5 F), wifi signal was good, and the furnishings were as expected of the chain. Breakfast at the Aroma restaurant offered a decent array of offerings (Asian and European) but the quality (taste) could be better – but staff provided attentive service. I also partook in room service that arrived promptly and accurately. The food was not great but there are options in the adjacent mall. Overall, a very satisfactory stay.

I was here together with my family and friends for a week at the beginning of April to explore Beijing (the city turned out to be very interesting). The hotel is very well located next to two malls and 300 meters from a metro station that goes to the main tourist attractions. I had taken three rooms with executive lounge access. The service was at a very high level, they paid attention to our every request, they also gave us a late checkout even though it was some big Chinese holiday. The lounge itself was very relaxed with a great selection of food and drinks including hard alcohol. Breakfast could be either in the lounge or in the main restaurant. Rooms were very large in English country style, with large bathrooms and extremely comfortable beds, with very good soundproofing. The entire hotel was extremely clean and very well maintained. I also want to mention the good work of the concierge from whom we took a tour to the Great Wall of China and tickets for China National Museum. The value of our stay was low and very good for what was offered. I recommend it.