The St. Regis Beijing

Our family had a great experience at St. Regis Beijing. The butler service and lobby area were top-tier. We would also like to thank Steven Zhang from the concierge desk who was super professional, welcoming and helpful. From the moment we arrived, he went above and beyond to make sure we were well taken care of. He was knowledgeable, friendly, and genuinely cared about making our trip memorable. Steven helped us with dinner reservations, gave us recommendations for local attractions, and helped us book our trip to the Great Wall which was on the top of our list!! Thank you, Steven for your outstanding service! Our family appreciates it. Highly recommend St. Regis Beijing. 我们一家在北京瑞吉酒店度过了一段美好的时光。管家服务和大堂服务都堪称一流。我们还要感谢礼宾部的张先生，他非常专业、热情、乐于助人。从我们抵达的那一刻起，他就竭尽全力确保我们得到周到的照顾。他知识渊博、热情友好，真心实意地关心我们，让我们的旅程难以忘怀。张先生帮我们预订了晚餐，推荐了当地景点，还帮我们预订了我们最想去的长城之旅！谢谢张先生，您出色的服务！我们一家非常感激。强烈推荐北京瑞吉酒店。

After 120 trips to Europe and multiple trips to Asia, I have had the opportunity to see what a top-shelf hotel is like. Until now, I thought my experience at the Four Seasons Georges V in Paris was the best but now have moved the St Regis Beijing to my number one spot. The primary reason for this was the simply incredible customer service provided by Steven, one of the concierges. He was proactive in providing valuable insight and information, and doing so in a way that made us feel that we were being treated as heads of state. It is no wonder that so many actual heads of state select this hotel. I have never been treated so well as I was by Steven, and I hope the St Regis realizes that having him there to assist guests is the single most valuable asset the hotel has. He is genuinely priceless. Thank you again to the St. Regis and Steven. You are the best.

I can't stress this title enough. In all my travels around the world staying at many 5 star hotels, I have never interacted with such a world-class concierge better. My partner and I stayed at the St Regis in late July and had the pleasure of working with Steven Zhang from concierge. Steven is incredibly personable, knowledgable and so helpful!! We only had two days in Beijing, and when we told Steven all our target places we wanted to visit, he helped us map out our itinerary and took the stress out of planning for us. He went above and beyond and made our stay at the the St Regis a true 5-star experience. We learned some cool facts about the hotel and about Beijing. He has worked at the hotel for a long time and deserves all the praise! In addition to Steve, other members from the concierge team were top of the line, professional class acts, too. St. Regis Beijing as a stellar concierge team. I will absolutely come back and stay here the next time we are back in Beijing.

I cannot recall how many times I have stayed at this hotel as it has been my preferred location whenever I travel to Beijing for business (and I am there at least twice a month). It is not my intention to go into details about so many things the team there is doing well. I just want to share a couple of points. It is one thing hotels receive comments and recommendations for improvement. It is totally another when they actually take actions! Twice I made recommendations to the manager, and twice they actually made the changes! On my stay last year, I told the female manager at the cafe that they should NOT starch the napkins so much. When you starch them well, it is easier for them to fold them and present them on the table. But guests are not using them to wipe their mouths because they were just too damned hard! On my following trip there, they made the changes! On another trip, I noticed, also in the cafe, there were sharp objects beneath the table that could cause damage to our clothes (and it did to my dress pants). On a following trip, they fixed that, too. Among all the Bonvoy hotels in Beijing (believe me, I have tried them all), the team at St Regis is the most mature and the most professional. And then there is the gym! It must have been the best run gym in hotels in Beijing. Its pool, indoors, gives you the feeling of an outdoor one with lights coming from three directions.

We took a 6-day trip to Beijing and had a very pleasant stay at the St Regis in Beijing. Although the hotel is a little aged, it is situated in a very quiet and safe embassy area. We were welcomed by Ms Shine Yong and several butlers upon arrival-this is perhaps what makes St Regis stands out from others, their butler services. Ms Yong made sure that everything was fine with us and offered a lot of local information. Our rooms were upgraded and even though the rooms were a little dark, they were well maintained. We did come across a problem; the lights in my mum's room went out and the room turned pitch dark, luckily, we were there at the time and they came to fix it quickly. We visited the spa for massages one night and we enjoyed it so much that we went back the following night requesting for the same therapists- A big thank you to Lilian, Merry, Sally and Jin Jiarong for their wonderful services. A special thanks to Sophia Dong, who recommended various restaurants and also made reservations for us.