The St. Regis Beijing

Tye St Regis Beijing was great. Charles, Lisa and Qun Qin at check in/out were very welcoming and full of recommendations. We had cocktails at the Press Bar and they were excellent. The live entertainment was perfect for the atmosphere. Anna was our bartender and she did a wonderful job. We had lunch at the Garden Lobby lounge and was delicious, with quick and efficient service by Mia and Grant. We also had dinners on property- we had the duck at the Celestial Court and Jim was our server. It was an overall exquisite experience. The duck was perfect and the the service too. Same experience at Danielle - the dinner was excellent and Elena, Dana and Joshua made the night very memorable for us. Finally, Hannah, Sophia and William - we’ll remember this stay because of all the genuine care they provided, the memorable moments they created for us at Champagne Sabering and the consistent check ups on us. Thank you for the excellent customer service and for the wonderful care you provided! We hope to visit again.

Bonvoy Titanium member. Day staff and concierge are still great and helpful. Evening staff bit indifferent my checkin was most abrupt St Regis checkin ever. Lobby cafe closes early so late business meetings are difficult as also no business lounge. Carpets and rooms are a bit worn out. I even overhead a customer loudly complaining to the service desk. Does not come up to standards of other St Regis hotels. In this price range you have better BonVoy properties available like Ritz and JW.

Our family had a great experience at St. Regis Beijing. The butler service and lobby area were top-tier. We would also like to thank Steven Zhang from the concierge desk who was super professional, welcoming and helpful. From the moment we arrived, he went above and beyond to make sure we were well taken care of. He was knowledgeable, friendly, and genuinely cared about making our trip memorable. Steven helped us with dinner reservations, gave us recommendations for local attractions, and helped us book our trip to the Great Wall which was on the top of our list!! Thank you, Steven for your outstanding service! Our family appreciates it. Highly recommend St. Regis Beijing. 我们一家在北京瑞吉酒店度过了一段美好的时光。管家服务和大堂服务都堪称一流。我们还要感谢礼宾部的张先生，他非常专业、热情、乐于助人。从我们抵达的那一刻起，他就竭尽全力确保我们得到周到的照顾。他知识渊博、热情友好，真心实意地关心我们，让我们的旅程难以忘怀。张先生帮我们预订了晚餐，推荐了当地景点，还帮我们预订了我们最想去的长城之旅！谢谢张先生，您出色的服务！我们一家非常感激。强烈推荐北京瑞吉酒店。

After 120 trips to Europe and multiple trips to Asia, I have had the opportunity to see what a top-shelf hotel is like. Until now, I thought my experience at the Four Seasons Georges V in Paris was the best but now have moved the St Regis Beijing to my number one spot. The primary reason for this was the simply incredible customer service provided by Steven, one of the concierges. He was proactive in providing valuable insight and information, and doing so in a way that made us feel that we were being treated as heads of state. It is no wonder that so many actual heads of state select this hotel. I have never been treated so well as I was by Steven, and I hope the St Regis realizes that having him there to assist guests is the single most valuable asset the hotel has. He is genuinely priceless. Thank you again to the St. Regis and Steven. You are the best.

I can't stress this title enough. In all my travels around the world staying at many 5 star hotels, I have never interacted with such a world-class concierge better. My partner and I stayed at the St Regis in late July and had the pleasure of working with Steven Zhang from concierge. Steven is incredibly personable, knowledgable and so helpful!! We only had two days in Beijing, and when we told Steven all our target places we wanted to visit, he helped us map out our itinerary and took the stress out of planning for us. He went above and beyond and made our stay at the the St Regis a true 5-star experience. We learned some cool facts about the hotel and about Beijing. He has worked at the hotel for a long time and deserves all the praise! In addition to Steve, other members from the concierge team were top of the line, professional class acts, too. St. Regis Beijing as a stellar concierge team. I will absolutely come back and stay here the next time we are back in Beijing.