The St. Regis Beijing

Excellent service from the moment we checked in, to staff handling our numerous luggage and to the cosy and well kept room. Refill of mineral water just with a call, and order of beverages is also just a ring with a selection available. Special call out and thank you to Miya Lim and Sandy for their hospitality which exceeded our expectations!

I had a great time here. The staff service is fantastic. I am giving a three, while well aware that anything below a 4 hits the hotels ITR score, because the hotel is in desperate need of a renovation. You can see signs absolutely everywhere of how tired and beat down the building is. The staff service is top notch, but the hotel itself needs a renovation so very badly.

My wife and I had a wonderful stay at St Regis Beijing. As the hotel found out about our upcoming wedding anniversary, the hotel butler organized an unforgettable experience from the moment we checked in. We were personally ushered to our suite room beautifully decorated with rose petals and balloons, and surprised with a specially prepared cake and hand written card. We would like to extend our heartfelt thanks to our butlers, Leah Li (李洋）and Parker (赵胜强）for the exceptional hospitality and great service.

My stay at the St. Regis Beijing was fantastic, especially because of the amazing butler service. My butler, Parker, was absolutely awesome—so thoughtful and on top of everything. He took care of getting my clothes pressed and made sure my tea and snacks were always perfectly arranged. What really blew me away was when he found out I had my kid with me; he surprised us with a super nice gift for my child. That personal touch meant a lot and made the whole trip feel special. For any business traveler, having someone that attentive makes a huge difference. Highly recommend this place, all thanks to Parker! 这次来北京出差，选择入住瑞吉酒店，整体的体验真的太棒了，必须好好夸一夸！最让我印象深刻的就是他们家的管家服务，真的名不虚传。我的管家Parker先生，服务特别细心周到。我因为商务会谈需要熨烫西装，他处理得又快又好，衬衫的领口、裤线这些细节都打理得一丝不苟。每天回到房间，他准备的茶点也都恰到好处，让人瞬间放松下来。最让我觉得贴心的是，Parker得知我带着孩子一起出差后，还特意准备了一份小朋友欢迎礼物。这个小小的举动，让孩子开心得不得了，也让我这个出差的家长感到特别温暖和省心。这种超越期待的个人化关怀，让原本疲惫的商务旅程变得格外舒心。

Visited the Garden Lounge for Afternoon Tea to celebrate a special occasion - thank you for making it special St Regis. . The lounge provided a much needed warm escape from the cold outside. The afternoon tea set had a great balance between sweet and savoury and also between modern and traditional - expect scones and clotted creams of course! Service too was on point, with Vivian and her team dealing very well with a packed lounge. Highly recommended