Heritage Le Telfair Golf & Spa Resort

We have stayed at this property before, and we were so happy the last time that we decided it was a no brainer to come there again. well, this is the last time - 1. when we arrived in our rooms my daughter found someone else's underwear in her drawers 2. i tried asking for more pillows and a thicker duvet inner but it seems that the people on other side of the line was lost in translation - i battled to get to explain to them what i requested 3. the rooms were fine but you can see the rooms are due for an upgrade 4. staff dont understand - we asked numerous times for canderel with our coffee and the person had no idea what it was - our roof service order came incorrect due to staff not understanding 5. we are of opinion that there is a management issue because most waiting staff seems new and have not properly trained - not staff fault but management 6.around 5/6 pm there is no water - two days in a row - we were in shower with shampoo in our hair and the water just stops - apparently pump issue but twice in a row - that is not what you expect from 5 star we can go on about the service but all we can say that it is not 5 star service we received unlike the last time we were there and that is a pity

Our absolute favourite family friendly hotel with the best rooms, restaurants and kids club! The service from Ashni and her team are fantastic! The Ginja restaurant is an absolute must and serves great sushi. We will visit the hotel at least once a year!

We appreciated the attention and warm hospitality of the staff, as well as the hotel facilities, such as the guest room, the restaurant, the swimming pool area and beach.

We have returned again because we know that we will be looked after very well by all the staff cooks and everyone else that I might forget,for us it’s home from home with a bonus we don’t need to cook or clean after ourselves.

Telfair hotel is a beautiful colonial style 5 star + Hotel in the south of Mauritius. Spacious rooms and beautiful gardens. Our residence host Ashni provided the best service as always. I suggest you book a wine paring one evening with Laurent , can’t be much better !