Grand Hotel Villa Serbelloni

Lovely hotel situated at the cusp of Bellagio with a spectacular view of the lake. It misses the mark of a five star hotel. The room is elegant and the bed is great, but the amenities in the bathroom are unremarkable, the toilet paper and Kleenex are rough, and the towels are standard. No water given in the room (available for purchase in mini bar) , no chocolate on pillow, minimal turndown service. We had let them know we are celebrating our wedding anniversary and there was nothing personal in the room. Not even a note. At other five star hotel on this trip, we were welcomed with anm acknowledgment of this special occasion. Small things mean a lot. For what they charge, these small offerings are expected at a five star hotel and are focus distraction lacking in comparison to other resort luxury hotels. I would recommend staying here, just mitigate your expectations. We had a reservation in the hotel restaurant but after reading the negative reviews, we ate outside at a charming place on the lake.

This hotel was acquired by the Bucher Family in 1918 and is still run by them today ! It exudes the homely features that presumably existed in 1918 . Such characteristics are rarely found in large hotels today because they are owned by large companies who have external shareholders to please and unfortunately some do not spend enough on maintaining or improving the standards . That is NOT true of the Serbelloni . Before one arrives one receives an email asking what time one will be arriving and does one have any special requests . One arrives to be greeted by the charming guests relations manager Federica and her assistant Chiara . One is then greeted by the long time concierge staff Francesco and Marina and then by the reception staff and at dinner by Luca and his wonderful team at Mistral , a sensation restaurant with views to match . This is an absolutely sensational hotel with amazing private gardens in a stunning location on beautiful Lake Como !

Stunning location right on the lake. A hotel steeped in history and time. Beautiful surroundings and decor. The rooms were very comfortable (traditional decor) with little balconies. The gym was great (separate building) and the swimming pool indoors was lovely (too cold for the outdoor pool which must be lovely in summer). A short walk along the promenade into Bellagio and around the lake. Be prepared- It's pricey not only through rooms but also meals, drinks etc- compared to other places in town- but you are paying for the location!

We spent three glorious nights at The Grand Hotel Villa Serbelloni. The hotel itself is absolutely beautiful but what made our stay was the staff. From the moment we pulled our car through the gates, the staff could not have been more helpful. They were exceptional. Daniele, the bar manager and his staff Annabel, Valentina and Natalie went out of their way to accommodate us. The concierge was also very helpful and encouraged us to take the ferry and hike to St Martin Church which was well worth it ... the view of Lake Como breathtaking. We hope to get back to Grand Hotel Serbelloni someday!

This is by far the Best Luxury Property in Lake Como! As a couple my wife and myself stayed at Villa Serbelloni at Bellagio at Lake Como for 4 Nights. We had booked in advance and they had upgraded us to a private balcony suite with the best views of Lake Como. This property is more like a private palace with very warm and persnalised service. The concierge team was super warm and nice and booked us all our lunches and dinners in the best restaurants in Bellagio. They also provided with complimentary umbrella on rainy days. They have an amazing champagne breakfast with the most amazing omelettes and local cheese to pair with proseco. Really loved the views from our room and also they have both indoor and outdoor pool. HIGHLY RECOMMENED!!