Claremont Resort & Club

This hotel feels like my new home because of Effie at the front desk. Her service is impeccable. She took care of my every need and made me feel appreciated and valued in the process. I travel often for work and sometimes it can feel like you just want to come home for a warm meal and to your family. The Claremont is where I go because I am treated with excellent service and because Effie makes it feel like home. She is warm, attentive, professional, and delivers the highest quality service. This is the second time I’ve interacted with her (I visited for vacation in March 2025) and she was just as lovely then. She remembered every detail about my previous trip, my boyfriend, and I could tell she genuinely cared about me and my experience at The Claremont. I’ll be back and I’ve already told my friends that when they visit, they need to ask for Effie.

We were warmly welcomed by Makiva upon arrival, and our family truly cannot say enough about her dedication to ensuring we were well taken care of. Although there was an error with our reservation made by one of her colleagues—despite our prior calls—Makiva noticed the issue before we did. She handled it with grace and professionalism, never placing blame, and simply fixed the problem. She represented the hotel so well that we didn’t get frustrated or care about the errors. She even took the time to text us once she found a suitable room and later followed up with a phone call to make sure it exceeded our expectations. As we explored the property, we were met with warm greetings from staff at every turn. The grounds are beautiful, even with some ongoing construction. To top it all off, the staff went above and beyond to recognize our anniversary, surprising us with treats to celebrate with the kids. Our experience so far has been outstanding—and we’re only halfway through our stay! Don’t hesitate—book now. You and your family will absolutely enjoy it.

Wonderful experience at the Claremont. We had a group booking and everyone we worked with was quick to respond and very helpful. Nicci Spiteri was our group manager and was wonderful, super responsive, and resolved any “issue” we had immediately. Staff and concierge were amazing.

It’s simply sad to have experience such a poorly run hotel that is blazingly indifferent to the comfort and satisfaction of its guests. I struggle to come up with a single aspect of the place that was redeeming except perhaps the choice of location by its original builders and the view afforded from it’s ill-kept, cheaply furnished and ineptly run restaurant. I love older hotels and have no problem with the patina of age. This one is filled with ugly art, worn out and garage sale quality furniture. In addition to a standard room rate that is insulting (given the shabbiness of the place) they charge $55 a night to park a car plus a $50 resort fee. It’s clearly a case of getting as much money as possible out of guests that are unlikely to stay there again. I certainly won’t. The website includes an elaborate array of breakfast choices but when we went for breakfast we were told that their weekend brunch menu only offered a small fraction of them. It included an omelet but they refuse to allow any variance of ingredients. You can have it their way or leave. They are under heavy construction but did not bother mentioning it when we booked and lost power during the morning we left so had to carry our luggage down four flights of stairs. We’re still awaiting the final bill because the incompetent front desk seems incapable of typing in a correct e-mail address. I am sorry to have to be so critical but it’s a crime that this Grand Dame of hotels delivers so little for such a price.

It started with Effie being incredibly kind, helpful, and attentive. She made sure our room was ready and when it wasn't, found another room that was. She made us feel like we were in vacation mode even though it was just an overnight stay. The hotel itself is gorgeous even as it is undergoing renovations. I really appreciate the amenities it has as a swimmer. Not enough hotels care enough to ensure all clients are satisfied like this hotel does. I only wish they would clean up the room types/names as I don't grasp the major differences by the names alone.