Cliveden House

We recently visited Cliveden for a one night stay over the Bank Holiday and were unfortunately quite disappointed by our visit this time. It was clear that the hotel struggled with the number of guests over this period. There is also sadly an obvious difference in the level of service offered to members compared to other guests. The level of service also differed around the hotel and were surprised to see that each service department had a service charge attached and included with their portion of the bill - especially when some areas ie. bar/food by the pool did not offer bed service so unsure what additional service we were paying for when we had to order and collect ourselves (unless it seemed, if you were a member). At times the staff were unprofessional and grumpy and not at the level expected at a hotel like this. Overall, the general feeling is that the service and experience is pretty hit and miss which is disappointing as it could be so much better.

A fabulously relaxing massage by Amber. Just the right amount of pressure. The massage bed had a water mattress, which proved very comfortable.

Our afternoon tea was amazing. The food was beautiful and the staff were friendly and attentive. A real treat.

It was a memorable stay from start to finish. The property is magnificent in an idyllic location. Our room was delightful, all the staff we interacted with were efficient, knowledgeable, and friendly. Our 7 course dinner was delicious with each course a delight, but the cap it all experience was our hour on the beautiful hotel slipper launch with Mike. I am already under pressure from Fiona, my wife, to go back asap. I will give in gracefully and gratefully.

My daughter and I had a fantastic spa day here today. It was extremely hot and relatively busy by the pool but the staff moved heaven and earth to make sure we had everything we needed. The service here is impeccable and the food in the spa restaurant is very fresh and healthy. My masseuse, Komal was truly excellent - do ask for her as you’ll have the most sublime massage and will emerge knot free and refreshed. We can’t wait to come back and experience this all over again. Dream day!