Hilton Berlin

A lovely hotel in perfect position for the Christmas markets and sight seeing. Our suite was unavailable so we were changed to two interconnecting rooms but did receive a discount and staff were very apologetic. Breakfast was decent and the supper buffet of cheese and salads in the evening was excellent and saved us a lot of money. Our only gripe was being charged 12 euros for items removed from the mini bar. Our son had taken them out and when he realised there was a charge put them straight back in. Felt petty to be charged when they weren’t opened but rules are rules I guess. We had good advice about transport and the rooms were clean, quiet and new. We really enjoyed our stay.

I booked a night at the Hilton to celebrate a very special occasion. Although I live in Berlin, I wanted to celebrate it at the hotel to make the moment even more memorable. Before my stay, I contacted the reception to prepare something nice for us and Johanna was the one who responded. She was incredibly helpful, very polite, and extremely professional from the very beginning. Her responses were always quick, thoughtful, and very accommodating. We are pleasantly very happy as she upgraded us to a beautiful suite overlooking the Gendarmenmarkt. She also arranged a lovely surprise in the room, which made the experience even more special. On top of that, she gave us one of the newly renovated suites, which was absolutely fantastic. Johanna is truly a credit to the hotel. Her professionalism, kindness, and attention to detail made our special occasion even more memorable. The hotel itself is wonderful, the location is perfect, and the staff are outstanding. I would absolutely recommend this hotel to anyone visiting Berlin. Thank you so much, Johanna and every Team member for making our special day truly unforgettable.

Great location. Exceptional staff at reception and concierge desks. Clean room with lovely view of dome. Welcome gift in our complimentary upgraded room was a nice touch.

At hotel check-in the hotel proceeded to tell us we hadn’t paid for our stay in advance so whacked out the whole stay on ther card machine to pay for. The problem is we had fully paid for the trip using British airways holiday package. After explain several times that we had paid and showed confirmation that this was paid, the several customer service reps just couldn’t understand. We were told to just pay another ~€800 again and we can revolve at end of stay. A very strange approach and not something my partner and I wanted to do. What push pack do we have at that point? Very strange. I would have expected being silver member that we would have been put in the waiting area with a drink or checked in to our room by the staff whilst THEY resolved the issue. However, we had to ring up BA to confirm the payment and pass the mobile over to the desk to get the two companies speaking to each other. Very strange and caused a 1.5 hour delay to check in. Very odd experience and the staff almost treated us as if we were trying to wing a free trip?? Very strange customer service from Hilton and not best pleased.

Had a great experience at the Hilton Berlin. The staff was friendly and service oriented. The hotel pool was unexpectedly out of service and we were offered guest passes to the private health club (with pool) across the street. The daily breakfast offering was both expansive and tasty. Hotel was well located for tourism activities, with U2 Stadtmitte station just outside the hotel. Room was well designed and maintained, bathroom was larger than expected. All in all a fantastic stay that we'd look forward to returning to on our next visit to Berlin!