Hilton Berlin

Well the Hilton Berlin …. Where do I start. The room, spacious, very very clean brilliant air conditioning, could not fault it at all. The staff, what an amazing group of people. So welcoming and friendly basically could not do enough for us. Food and drinks, breakfast was very impressive there were so many options from it was hard to choose and all beautifully laid out. Evening meal, one of the best steaks I have had, steak knife was not needed it just melted. Bar was great and bar staff were very attentive we did spend some enjoyable evenings there with my husband highly recommending the “Wild Child Gin” Myself and my husband had a wonderful stay with we would highly recommended, we will most definitely be back. Thank you Hilton Berlin for a memorable few days 😀

Really not the Hilton experience me and my friend were expecting when booking a long weekend in Berlin. On arrival to our room we found urine and tissue down the toilet. The air-con was also not working as it should and would cut in and out but as it was not too hot, this is something we could do without during our stay. To unwind in the evening after lots of walking we would try to watch TV but the remote did not work. This was reported and fixed but then the TV remote just continued to stop working even after being “fixed”. Most night we were also woken at around 11:30pm to loud music. There were also building works going on downstairs which not once we were informed about, not during booking the stay or when we checked into the hotel. The general cleanliness of the room during housekeeping just wasn’t up to the standard we were expecting for a Hilton hotel with dirty mugs being replaced at the tea and coffee station in the room. Our bathroom also had a leaky sink which we did report to reception who then had someone come and fix this.

Lovely first stay at Hilton Berlin As a Hilton Gold member we were upgraded to a King Executive Plus Dome view room 6089. We were told by Konstantin we would be the first guests in that room after the recent renovation. What an honour! Monica had arranged the surprise for us and Johanna had been so helpful before our arrival. The room was fabulous opposite the beautiful Dome. Very modern design and bathroom had a fantastic rain shower with Crabtree and Evelyn toiletries. Air conditioning wasn’t as cool as I would’ve liked but opening the window at night helped keep us cool. Breakfast was plentiful and lots of delicious fresh food something for everyone! During the weekend while we were there, it was very busy so there was an upstairs seating area for guests. We used the temporary executive club lounge where Leonida gave us such a lovely welcome and organised a birthday card and treat for my daughter’s birthday. There were soft drinks and tea / coffee with some fruit / nuts during the day. At 6-8pm some wine / beers with some salads and one hot item. There was a pleasant man that wore spectacles at concierge that we saw daily and he always acknowledged us with a friendly greeting. I would say every member of staff I encountered was friendly and professional. I use the swimming pool once and it was quite relaxing. It did however get quite busy around 530pm. Location is perfect with a metro station entrance right outside. It was also easy walking distance to check point Charlie, Brandenberg gate and Berlin mall. Numerous coffee shops and restaurants and eateries in the vicinity. Appreciated the late check out at 1pm as my flight was quite late back. Some confusion at check out with final bill but that was rectified seamlessly. What a memorable stay in Berlin. Can’t wait to return!

Very disappointing experience. We stayed for three days, and I reported on the first day that the air conditioning was not working. A technician came on the second day but told me he couldn't find the issue. Eventually, they changed our room, but the new room also had problems with the air conditioning it was even worse. No one came to speak to me, no apology was offered, and there was no compensation for the inconvenience. For me and my family, this was a very unpleasant stay with poor service.

We had a fabulous experience staying in this hotel in Berlin. We stayed for 8 nights and really enjoyed the convenient location right next to the Stadtmitte U-bahn station. Using public transport was easy in Berlin with a seven day ticket and we could get just about anywhere we wanted to go. The hotel was clean, the staff were friendly and courteous, and our room was a nice corner room with lots of windows that adjoined the neighboring room where our college age kids were staying. The morning breakfast buffet was to die for!! We looked forward to it every morning! We chose not to eat in the executive lounge, but downstairs in the dining room. It was easy to find seating and there was so much selection. The food was delicious and well prepared. We also enjoyed the executive lounge every evening for drinks and hors d’ oeuvres. My only small criticism is that our corner room upgrade , though lovely with its windows, had no dresser and very minimal shelving so it was difficult to know where to store our clothes for 8 days, so our room was a little messier than I would have liked, but we rolled with it and made do. We had a lovely time in Berlin and if we are ever fortunate to come back, we would not hesitate to stay here again!