Hilton Berlin

Air conditioning doesn’t work. Lots of noise due to construction in the floor above. At check in I wasn’t informed that there is very noisy construction work being done every day an d all day in the floor above my room. The air conditioning is very loud but doesn’t cool at all. I have to rate this as a very poor performance of a Hilton Hotel.

We visited here last month. Absolutely loved Berlin and the hotel location. Unfortunately definitely not a 5 ☆,hotel. Reception staff were rude on arrival. We arrived too late to have a drink in the bar and the shop in the lobby where you can buy drinks had all the fridges turned off!!! Room was ok. Bathroom had hairs all over it. Concierge were fantastic!! Location is fabulous. Would return to berlin but Hilton hotels are not a patch on what they used to be Unfortunately.

Some staff members couldn’t do enough for you. Munir and jasper gave us outstanding service. On check in We happily accepted their offer of an upgrade room. One particular staff member was rude and obnoxious to our group. He singled us out to question our existence in the executive lounge. We are ppl of colour and we hope we were not targeted by him because of that as it def felt that way. . No others were questioned. Then one couple were asked to leave the club !! What?!?! We are all members of Hilton honours club. That night the couple who got singled out and told to leave did not join us for a celebration dinner in Berlin. Theirs AND our hearts were broken by this experience. This same gentleman found it ok to smirk at us. He laughed at us as he walked past, and I said I’m glad you’re happy. You have ruined our Berlin experience weekend. The rooms are nice, business like and kept clean by the housekeepers. The water is an issue and we all experienced cold showers. The hot water was non existent. The same singled out couple had to move rooms, only to know that it’s an issue with the whole building. Breakfast is plentiful with lots of variety. It’s buffet food and the staff are all on hand to serve if required. Sadly the experience we all had from the employee in the executive lounge has left us feeling v bitter. Will we return? NO. NEVER. There’s no place for racism in this world.

Very clean, excellent service by all the staff. Conveniently located for transport or walk to most of the historical sites in berlin. The bar man gave an excellent service when serving.

We stayed at this hotel for 3 nights and were really disappointed. It didn’t feel like a Hilton at all – in fact, we’ve stayed in better Premier Inns. The positives: • Great central location • Comfortable bed • Stylish lobby • Handy self-service snack area (although prices were quite steep) • Fantastic blackout curtains – we slept really well The negatives: • Room felt generally unclean • Bathroom had a strong smell of urine • Tiles were coming off around the bath • Lampshades were wonky and loose • Holes in the bedsheet • The room lacked freshness and had a general feeling of neglect • Minibar was extremely overpriced – €6 for a bottle of water! • No coffee machine – just a basic kettle and only two tiny milk portions provided per day Additional issue: We were also asked to pay a €150 deposit for the stay, which we weren’t informed about when booking. On checkout, we were told that €20 of this would be taken as tax and the rest refunded within a few days. While we understand deposits are sometimes required, this should have been communicated clearly in advance. Overall, this property just didn’t meet the standards we expect from the Hilton brand. We wouldn’t return.