Hilton Berlin

I travel around often and I sleep in hotels many nights a year, I had never experienced the situation that I had when I arrived at the Hilton Berlin. I had booked, and paid for a ‘Twin Room with Dome View’ about 4 months before the trip. Upon check-in, I was automatically assigned a room that was not twin nor Dome View (you can see the view in the picture below), I went back to reception twice, to complain that this was not the room I had booked, the hotel staff was most unhelpful, they didn’t allow me to speak with the manager, nor did they provided any solution or any sort of compensation, their answer simply was that the hotel was booked up and that there was nothing they could do. This was wrong for different reasons, first they assigned me a room that only had one bed, secondly they didn’t provide any solution other than adding a little roller bed to the room, third they didn’t allow me to speak with the manager. I am very disappointed, these sort of experiences do not belong to a hotel chain like Hilton. I hope this review gets somehow to someone at Hilton and does something to avoid any further guests having a similar experience.

I stayed 2 nights, for a weekend break. We liked the location and surrounding area. The lobby looks impressive, but the rooms feel dated and "basic" for the price we paid. The air-conditioning system is not good, the room was uncomfortably warm. The front desk staff was not exactly friendly nor welcoming

Lovely hotel in great location and fab breakfast buffet. BUT spoiled by the terrible construction work taking place on the sixth floor. When we checked in, we were offered a room on the third or fifth floor. No mention was made of construction works. We chose the fifth floor, and on the Monday morning the drilling started immediately above our heads - it was terrifyingly loud. My daughter woke up screaming and we thought we were under attack. I called the concierge and was told that yes, there was construction work and it was mentioned on the website. I couldn't find anything on the website and it certainly wasn't mentioned when I booked or when we checked in. On the second morning, banging started at 8am but it was at least not the drilling again. But it continued throughout the day, so we couldn't really go back to the room to relax. A real shame that this wasn't;t communicated better as it really impacted on our stay.

DO NOT STAY HERE IN SUMMER. Every night, predictably, the air conditioning stopped working in my room juist after midnight. The first night I called the front desk. They sent a technician who argued with me and said it was working fine....until I asked him to show with his laser thermometer....and it was clearly blowing warm air. He brought back a fan 45 minutes later (at 2AM, when international travelers need to be sleeping) and said that someone would come fix it at 10 the next morning. Of courwse, it was exactly the same the next night. I am convinced that this is some sort of "energy saving" nonsense...and they are lying to their customers about it.

This was the first visit to Berlin and very happy with the central location of the hotel to the main tourist sites. Although using points I was upgraded to a huge corner suite with my Lifetime Diamond status. Checked in around 3.30pm. Lovely bottle of Red wine in the room as a welcome amenity. Went to the temporary Executive Lounge for a soft drink after unpacking. Posters advertising the new lounge facility scattered across the hotel. It will be lovely when complete but I was unaware of the temporary lounge until arrival. Cold and one hot item canapes and drinks 6pm to 8pm. Breakfast in the lounge or restaurant for Diamond guests. Egg chef does lovely omelettes! I did like the new pop up outdoor restaurant on the square opposite the hotel front. Lovely cold drinks in the summer sunshine. Very reasonable hotel prices. 5 euro for a beer and packages including snacks good value. 3 oysters and glass of champagne 24 euro as an example. Looking forward to the new Executive lounge opening.