Good morning Sir, Dear Sir, apologies Sir… that is their monologue but then, when it comes to substance, I can only summarise this wonderful, elegant and excellently located hotel as “Not well taken care of”. Attention to details and on small things is inexhistent. 1. An extra large double bed was reserved and instead, I have found 2 twin beds connected with who knows what and a huge canyon in between, hidden by some thin matress cover 2. I’ve booked for a couple, I have gotten 2 separate duvet and cosmetics for just one person in the bathroom 3. The Air Con was indicating 21c but felt like 10 in the room, you can only go up and down 2 degrees manually by yourself and in case you need more, you have to call the reception or go there, and maybe they will change it for you manually before you fall asleep, in my case I woke up frozen. 4. I tried to make a tea to warm myself up and reduce my level of grumpyness after a cold May night (thanks to their aircon) and the kettle was leaking water from the wrong side/hole (see picture attached). 5. In the evening I asked for an Iron, considering they dont keep them in the rooms, I called them, spent 10 mins waiting for receptions to pick up, they said 15 mins Sir and at the end they delivered the iron 30 mins later; an old, falling apart iron board and a toy iron from Lidl. 6. Before getting there I had kindly asked for a room with the Brandeburg gate’s view considering the size of the hotel and the fact it was my girlfriend’s birthday and they replied: Dear Mrs Tomeo, Thank you for sharing XXXX’s birthday details with us. We appreciate the opportunity to make her special day even more memorable during your stay with us. We have noted that XXXXX's birthday is on the XXXX of May, we will make sure to arrange something special on the day, ensuring she gets to celebrate in style. We want to assure you that our team is dedicated to preparing everything necessary to make Kristina's birthday celebration delightful. If there are any specific preferences or requests you have in mind, please feel free to let us know, and we will do our best to accommodate them. Once again, thank you for entrusting us with this celebration, Best regards Nouha M'Rad Reservation Department ABSOLUTELY NOTHING HAPPENED instead! 7. The minibar only had BEER and Wines therefore, Not even comforting myself with a whiskey in order to calm down from this Overpriced show, has been possible. 8. The POOL not available, they mentioned a maintenance in place on the arrival, something going on for day which they shall mention during bookings, only this detail is worth a reinbursement. PRICE VS HOTEL SERVICE 1/10 PRICE VS LOCATION 10/10 PRICE VS CLEANINESS 9/10 PRICE VS EXPERIENCE 5/10 “A great hotel, run by incompetent clowns and managed by cheap individuals”

Came back after 6 years to the fabulous Adlon!! Slight glitch on check in but they upgraded us to a beautiful room!! Front desk (Zoe) was so kind and professional. The rooms are clean and beautiful. Beds are super comfy. Location can not be beat!! We will be back.

The room was nice on the whole and spacious but it is over complicated. The only way to turn all the lights off was a button next to the door so i had to walk back to the bed in the dark. There are several buttons near the bed but none turned all the lights off. On the last morning the buttons next to the bed didn’t turn any lights on which was frustrating The room was hot all the time and the air con didnt work. We asked the hotel to check but there was no change in the temp. The window opened but with the duvet it was too hot and without it was too cold so i didn’t get very good nights sleep. The bed was comfy though A rattling sound appeared behind one of the walls on the second evening. It was like a rattling pipe and was a frustration The shower was excellent and there was a comfy sitting area in the room. Breakfast was one of the best i have had with so much selection and the lobby bar area was nice with a piano and great drinks selection This is a 5 star hotel so everything should be 5 star and the lack of air con resulting in poor sleep was a disappointment overall

The hotel was luxurious & Opulent Very Art Deco Our room was great with beautifully Decorated The Staff were very friendly & helpful Our room was amazing & even had a bidet You could even take your dog there The breakfast was delicious & so much variety, the Pastries where delicious Martin & Paul the Concierge were so helpful & nothing was too much trouble For them I would highly recommend this hotel & staff to anyone

This hotel is amazing. Clean, comfortable and spacious. Staff are very friendly and professional. Want to thank Martin the concierge Martian gave us heaps of information on what to see in Berlin. Breakfast was extremely 5 star. You can bring your dog Close to shops, rail, taxi n Brandenburg Gate. Really recommend staying here.