Hotel Adlon Kempinski Berlin

The Adlon Kempinski Berlin, probably the city's most well-known hotel, is located right next to Brandenburg Gate, Berlin's most iconic landmark, close to Germany's political epicentre, and well connected to underground and suburban train services. Communication in advance was friendly and efficient. Check-in was friendly as well, whereas the room key pick-up was conducted in a rather rude manner with no greeting. Also the door men show little attention to arriving guests. A GHA Discovery Titanium status as well as a Kempinski Club booking helped us ensure a generous Suite upgrade. The room was nicely decorated in wooden colours, very traditional, but pleasant. The French balconies facing Unter den Linden Boulevard are a great add-on, the bathroom offered all you could wish for, even though the shower smelled a little moldy. The bed could be more comfortable with newer mattress and duvets. Also, the TV screens were far too small. Our Suite, which was very clean, was generally spacious with sleeping and living areas. Unfortunately, there was no real welcome present or hand-written card, and we had to ask for our GHA Titanium gift, which was not offered proactively. A shout-out to the nice fresh flowers placed inside the room and in the lobby though! Breakfast was nice with local and international delicacies served at the buffet and free flow of Champagne. Especially, inside the separate breakfast rooms in historic decor, atmosphere is relaxed, even though service did not proactively offer drinks. Barista coffee is only served upon particular request. Check-Out was chaotic, with nobody noticing our food & beverage credit, which was only applied upon complaint. Public bathrooms had unfortunately run out of soap when we wanted to use them. In general, we enjoyed our stay, so far our best at Adlon, even though the property does not fully meet its reputation as a German hotel icon.

We have stayed at Hotel Adlon several times before, and our stay from January 30 to February 2, 2026 once again confirmed why we keep returning. This time, the purpose was not leisure but a few focused working days to discuss strategy for our family investment company. We therefore deliberately booked three rooms that could also function as meeting spaces: a Brandenburg Junior Suite, an Adlon Junior Executive Suite, and a Superior Deluxe Room. This setup worked exactly as intended. The rooms offered both space and calm, providing the right setting for productive discussions. Airport transfers were arranged in advance directly through the hotel, both on arrival and departure. Everything worked perfectly as agreed—precise, discreet, and professional. Upon arrival, we were welcomed by the doormen, who received our luggage and were given a clear allocation to the three rooms. Unfortunately, there was a mix-up in the delivery of the luggage. This is not ideal at this level. That said, the issue was resolved, and as we were able to manage without our bags in the meantime, the situation remained manageable. Mistakes can happen; what matters is how they are handled. We used the lobby bar for lunch on arrival. The Adlon Döner Kebab and Adlon Currywurst are priced above the norm—but the quality, ingredients, and presentation are several levels higher as well. The same applies to the service. Yes, the lobby bar is expensive, but you genuinely feel you get something in return. That evening, we met again in the lobby bar for a drink before heading out to dinner in Berlin. Once more, a pleasure. There is a special atmosphere at Adlon that is difficult to replicate. We had breakfast every morning. Breakfast is costly—but if you choose to stay at a 5-star-plus hotel, you should also allow yourself the full experience. Selection, quality, and service all meet expectations. During our stay, we celebrated our wedding anniversary. In the pre-arrival form sent by the hotel, guests are asked about special occasions, and I naturally mentioned it. On the day itself, a bottle of champagne with a handwritten card was delivered to our room. A very thoughtful gesture and much appreciated—exactly the kind of attention that makes a difference. We dined one evening at Brasserie Quarré, which we have also experienced before. A very fine experience. A well-composed menu, perfectly presented dishes, and courteous, attentive service without being stiff or formal. If I were to point out one area for improvement, it would be communication. We booked the stay, restaurant, and airport transfers directly with the hotel, yet still had to communicate separately with the concierge and the restaurant. I fully understand the internal organization, but from a guest perspective, a clearer single point of contact would create a more seamless experience. Overall, it is no coincidence that we keep coming back. Adlon is perfectly located, is a beautiful hotel, and has a staff that genuinely makes an effort to ensure a memorable stay. My recommendation is absolutely clear and without reservation: Book at least a Junior Suite with a view of Unter den Linden or Brandenburger Tor. You will not regret it.

Staff were not helpful and a very old hotel …on our first night the toilet was making a flushing noise every 5 minutes which kept us awake all night so a very poor night …next morning I reported it to reception but there was no apology or offer to move us …we had drinks and food in the lobby seating area …when the food came it was cold and for the cost it should be perfect ….i ordered 5 cappuccinos before they managed to bring a hot one …on our first morning we were told breakfast was available until 10.30am we arrived at 10.25am for breakfast and were told we were too late and was finished even though we had paid for it ….so overall we had a poor experience and will not return …Terrible hotel

I liked my stay at this hotel. I felt safe as a solo woman traveling. The room was comfortable and clean, food was decent and the services were amazing.

Grand and spacious architecture with a classic design that conveys a strong sense of history and elegance. A pleasant and uplifting atmosphere that makes the stay relaxing and enjoyable. Friendly and welcoming staff who contribute greatly to a comfortable experience. Elegantly styled rooms with a regal touch, featuring rich wood finishes, classic lighting, and a refined design.