Hotel Adlon Kempinski Berlin

Spilling out onto the Unter Den Linden, right in front of the Brandenburg Gate, this beautiful Hotel could not be better situated. The quality of the well sized rooms is well above average even for a 5 star hotel. Breakfast is a feast with everything you would expect from the buffet plus cooked options on request. Excellent facilities including a pool and well sized gym with machins and free weights. However, it is the friendly and helpful staff that really make this hotel a destination to return to. Super service in the Brasserie Quarré, helpful concierge and everybody else too.

Outstanding service throughout the entire hotel. Every team member — from Reservations, Reception, Concierge, F&B, Door staff, Spa team, and Housekeeping — demonstrated an exceptional level of service that felt genuinely human rather than robotic. What stood out most was the personality of the staff. Each individual brought warmth, authenticity, and a willingness to go above and beyond what one might normally expect, creating a truly memorable experience. Breakfast deserves a special mention. It was one of the best I have experienced across many luxury properties. The pastries in particular were exceptional, especially knowing they were all made on site.

Worth checking out the history of this excellently located hotel, rebuilt after WW2. We called in here for a lunchtime break during a full day exploring Berlin. The lobby lounge makes an ideal (if expensive!), spot for a relaxing lunch: we found the the Goulash soup to be an excellent choice. Service is pleasant and efficient, without being intrusive, and we were put under no pressure vacate our table, which was appreciated while we waited for our timed entrance to the Reichstag. We checked out the room rate for the hotel, but given the location and ambience it did not seem to be budget busting! Next time maybe?

Terrible service in the bar. Ignored, they seem to not cope if there are more than a few people. No priority for hotel guests. Check in person was abrupt and stressed not a great first impression. Stayed in many of this chain of hotels. This lets it down. Bit of staff training needed.

The Adlon Kempinski Berlin, probably the city's most well-known hotel, is located right next to Brandenburg Gate, Berlin's most iconic landmark, close to Germany's political epicentre, and well connected to underground and suburban train services. Communication in advance was friendly and efficient. Check-in was friendly as well, whereas the room key pick-up was conducted in a rather rude manner with no greeting. Also the door men show little attention to arriving guests. A GHA Discovery Titanium status as well as a Kempinski Club booking helped us ensure a generous Suite upgrade. The room was nicely decorated in wooden colours, very traditional, but pleasant. The French balconies facing Unter den Linden Boulevard are a great add-on, the bathroom offered all you could wish for, even though the shower smelled a little moldy. The bed could be more comfortable with newer mattress and duvets. Also, the TV screens were far too small. Our Suite, which was very clean, was generally spacious with sleeping and living areas. Unfortunately, there was no real welcome present or hand-written card, and we had to ask for our GHA Titanium gift, which was not offered proactively. A shout-out to the nice fresh flowers placed inside the room and in the lobby though! Breakfast was nice with local and international delicacies served at the buffet and free flow of Champagne. Especially, inside the separate breakfast rooms in historic decor, atmosphere is relaxed, even though service did not proactively offer drinks. Barista coffee is only served upon particular request. Check-Out was chaotic, with nobody noticing our food & beverage credit, which was only applied upon complaint. Public bathrooms had unfortunately run out of soap when we wanted to use them. In general, we enjoyed our stay, so far our best at Adlon, even though the property does not fully meet its reputation as a German hotel icon.