Hotel Adlon Kempinski Berlin

A fantastic hotel with truly wonderful staff. The food and service are outstanding. A beautiful and spacious deluxe bedroom. Cleanliness is of the highest standard. Old world charm with all the modern conveniences. We look forward to staying here again.

I am absolutely outraged by my experience at this hotel. What was supposed to be a five-star stay turned into a nightmare. My room was infested with something that bit me multiple times overnight, causing an allergic reaction. Although I was eventually moved to another room (which should have been the first immediate step), the handling of the situation was appalling. I was told a doctor could see me, but only after a two-hour wait. Later, the hotel claimed that nothing was found in the room and suggested that the cause of my bites was “a feather that escaped a duvet.” This explanation is not only ridiculous but deeply insulting. I am not allergic to feathers, and it’s hard to imagine a feather biting me in three different places. This response felt like a complete brush-off and a slap in the face. The hotel took zero responsibility. There was no meaningful apology, no gesture of goodwill, not even something as simple as a small gift or fruit basket to acknowledge the situation. When we asked to speak with a manager, their attitude was shockingly unprofessional. The manager said, “We don’t believe it happened here.” The audacity of the manager’s comment is beyond comprehension. The implication seemed to be that I somehow caused these injuries myself, or was trying to get something out of the hotel, which is absolutely outrageous. I can't even begin to describe how insulting and unprofessional that was. This kind of attitude from management is unacceptable at any level, let alone in a five-star hotel. This level of denial and disregard for guests is outrageous. If we hadn’t been staying for four nights, I doubt we would have even received a response at all. The manager seemed more interested in defending his team than addressing the impact this had on me personally. I had important business meetings in Berlin, imagine if the bites had been on my face instead of my arms and hands. This would never happen at the St. Regis or any hotel that truly upholds high standards. Absolutely disgusting behaviour and an experience I will never forget for all the wrong reasons.

Our stay at the Kempinski Hotel in Berlin was nothing short of exceptional. Situated in the heart of the city, the hotel was perfectly placed for exploring Berlin, the restaurants and landmarks. Our room was beautifully appointed and exuded a quiet elegance, combining comfort with classic style. Every detail had been considered, from the crisp linens to the indulgent Salvatore Ferragamo shampoos and conditioners that smelt absolutely divine. After a day of sightseeing, we loved returning to the hotel’s inviting bar in reception – a sophisticated yet relaxed setting for a perfectly mixed drink and a moment to unwind. The indoor pool and spa were another highlight. The atmosphere was calm and restorative, the facilities pristine, and it felt like an escape within the city itself. If you are visiting Berlin and looking for a hotel that balances world-class service, impeccable comfort, and unbeatable location, the Hotel Adlon is the place to stay. We cannot wait to stay in our next Kempinski Hotel

Our room had non-working AC for first 3 days. Hotel was only able to offer a fan and didn’t have a service technician come till the third day of our stay. They offered no compensation or discount for the room. I also requested ice to be delivered to my room multiple times due to a knee injury and they failed to deliver multiple nights. Beautiful rooms and beautiful hotel, but clearly not a 5-star service hotel.

Courteous and helpful staff , an impressive hotel on every front Try and have breakfast included in your room . At 83 euros per person it’s extravagant but worth it if it’s included . Unlimited champagne and caviar which I have never seen anywhere in the world ! The Adlon is renowned as the most famous hotel in Berlin and its reputation is deserved