Hotel Adlon Kempinski Berlin

We had morning coffee and cake twice in the elephant lounge. Lovely food, staff very friendly and lovely atmosphere. Would recommend.

This hotel is a real icon in Berlin but it’s just not up to standard in terms of service. I arrived and queued 20 mins to check in. Was told the room wasn’t ready (understandable) and told I would be called. By 4:20 no one had called and so I was redirected back to the queue again. Went for breakfast the first morning only to be told by staff it wasn’t included in the rate. I booked direct and knew it was and clarified with reception, only to be told the same thing on my visit the following day. Breakfast the first day had huge queues to get in, and a backup of like 50 orders in front of the overflowing ticket machine for coffee. Then a 20 min queue for coffee. No ability to get service. Wasn’t told you could order from a menu so just left after 10 mins. Lobby bar service abysmally slow. Concierge took our luggage on the way out then couldn’t find it! I came home one day and tried to come in the side door, which is a main entrance from another side. The doorman refused me entry and told me I had to walk around. Yet my husband came 2 mins later and was allowed in while I was walking the long way round. What’s worse was the level of arrogance and rudeness. Such a shame this hotel can’t get itself in order as it has such potential but it’s not worthy of a 5* with such poor service and high levels of disarray

This is a small review of the Adlon Lounge Bar. Amazing and beautiful setting in the "old school" style. Comfortable and relaxed. We enjoyed afternoon coffee/tea in this lovely lounge. What struck us was that it was so quiet and "low-keyed" despite a lot of guests in this huge open space. Just what we were looking for. The staff was also something to remember; marvellously welcoming and service minded. We didn't stay at the hotel this time - but the next: definitely!

This was our second visit to this lovely hotel, which is beautifully situated near the brandenburg gate. The rooms were as I remembered from our last visit, good layout and plenty of hanging space. The staff are really outstanding here, special mention to stephan who organised breakfast welcomes. A charming man, who remembered our names and was always helpful and generous… thank you stephan. TBH all the staff were, without exception, brilliant. The public rooms are lovely, bar area was a bit congested… but our stay encompasses the weekend and the hotel was very busy. On the downside ( and it’s small beer really)… the carpets in the room could do with a good clean… quite a lot of spillage marks which aren’t really in keeping with the general decor. It would be handy to have smart tvs to stream from our phones… the channels were pretty limited. We had to constantly ask for toiletries… not sure why they aren’t just provided? It’s expensive, and the minor niggles would not put us off from returning… I hope my comments are helpful to the team. The spa is lovely.

Stayed for 2 nights. Very central location, lovely well equipped room. Staff is very friendly. We had drinks in the bar in the foyer, live piano music made for a great experience. Lovely Christmas decorations throughout the hotel. Breakfast was excellent, great choice. Few niggles as the room temperature was too hot throughout our stay, could not be sorted despite raising concerns. The queue every day for breakfast is not worthy of the hotel, there has to be a better way to organise this. And the drinks service on the second breakfast left a lot to be desired, left as the cappuccino never arrived. Despite this I can highly recommend this hotel.