Hotel Adlon Kempinski Berlin

This was our second visit to this lovely hotel, which is beautifully situated near the brandenburg gate. The rooms were as I remembered from our last visit, good layout and plenty of hanging space. The staff are really outstanding here, special mention to stephan who organised breakfast welcomes. A charming man, who remembered our names and was always helpful and generous… thank you stephan. TBH all the staff were, without exception, brilliant. The public rooms are lovely, bar area was a bit congested… but our stay encompasses the weekend and the hotel was very busy. On the downside ( and it’s small beer really)… the carpets in the room could do with a good clean… quite a lot of spillage marks which aren’t really in keeping with the general decor. It would be handy to have smart tvs to stream from our phones… the channels were pretty limited. We had to constantly ask for toiletries… not sure why they aren’t just provided? It’s expensive, and the minor niggles would not put us off from returning… I hope my comments are helpful to the team. The spa is lovely.

Stayed for 2 nights. Very central location, lovely well equipped room. Staff is very friendly. We had drinks in the bar in the foyer, live piano music made for a great experience. Lovely Christmas decorations throughout the hotel. Breakfast was excellent, great choice. Few niggles as the room temperature was too hot throughout our stay, could not be sorted despite raising concerns. The queue every day for breakfast is not worthy of the hotel, there has to be a better way to organise this. And the drinks service on the second breakfast left a lot to be desired, left as the cappuccino never arrived. Despite this I can highly recommend this hotel.

Wow. What a beautiful hotel. Friends and I popped in to the hotel on our last day to celebrate our Berlin break with a cocktail. They are pricey (approx 20 to 25 Euros each) but the environment, the christmas decorations and the staff were absolutely delightful so it was a lovely way to complete our holiday at Christmas. The cocktails were delicious. NB. my friend chose a pot of hot chocolate instead of a cocktail. It was very rich, thick and gloopy. It is worth asking them for some extra hot milk in case you would like to dilute it a little!

It was sad for me having stayed at this previously amazing luxury hotel many times since I was introduced to it in the 1990’s. It was lovely in March of this year… it has fallen from grace so quickly. The room was just sad. The bathroom heater was not working. The TV did not work for English speaking people. There was an offer of chrome cast but who wants someone in one’s room again for yet another 40 minutes or so… The staff are on point but this does not make up for the state of this property. The room really needed some TLC! The standard should be consistent as it is with other luxury brand hotels. The breakfast was fabulous and all tried to make up for what was so lacking. The spa was clean and some of the facilities were not in working order…. The staff again were great. Left exhausted and frustrated.

I'm still here unfortunately but the good news is that I leave tomorrow. At least I can answer the question 'how many people does it take to change a light bulb ?'. In the Adlon, it's at least 3 but could ve more as I have been waiting since yesterday for a bulb change in 555 but no luck. The staff are most apologetic, the concierge is horrified, regrets ring the hotel, and yet, no one can be bothered to change the light bulb. This is symptomatic of the hotel as a whole. Staff are so preoccupied in demonstrating 'superb customer service' that they see actual customers as an irritant, a distraction. This, latest episode merely crystallises my disappointment with this hotel. It really is style, sorta, over substance. I'm sure I will get a fulsome apology, deepest regrets etc., however, all I want us someone to fix my light bulb. Too much to ask? Apparently Stephen