Hotel Bristol, Berlin

It was pleasant stay until departure when they asked to pay more when all were supposed to be paid on arrival saying THEY made a mistake and that they didn’t bill me correctly on arrival. Such a shame for Marriott chain to be having such service. It’s not even a cheap hotel but the services say otherwise. I waited in the lobby just to be being passed around from one person to another just saying the same thing. Of course I paid because they even try to make it like it’s my problem to start with. “It’s a mistake which we can only apologize for but you still need to pay” this is how they sorry for this. Disappointing!

This is not 5 star hotel, horrible service! Old amortized rooms. Loud and noisy. Extremely cold during the winter time in the rooms be prepared to sleep with a hat and jaket. The food from the room service is very very low quality. I can't say anything good for this place and not recommended to anyone to stay here. Nightmare

This is the tenth or eleventh time that I have stayed at this hotel. The reason - you feel as if you are going on a real holiday, with a peaceful pool just down the elevator. The location is excellent, opposite its own U-Bahn station, Uhlandstr. It is a short walk to the major station Zoologischer Garten. The hotel is on Fasanenstrasse, also known as the Bond Street of Berlin. The best shops in Berlin are all in the vicinity. Bristol Hotel prices are excellent value for money, and much cheaper than its sister hotel, the Adlon Kempinski. The Bristol hotel manager gave me a book on the hotel, showing its countless illustrious guests eg. Presidents John F. Kennedy, Ronald Reagan etc. Very quiet and peaceful inside, a real place to relax, you would never guess you are in a city of over 4 million inhabitants.

"This is the most terrible 5-star hotel of all the ones I have visited! I love the Kempinski hotel chain and always choose them! But the Bristol hotel does not meet those standards at all! I chose a grand deluxe upgraded room, and in the picture, everything looked very elegant and beautiful. In reality, the room just had a nice bed and a bathroom with fresh renovations; the wardrobe in the room was old and dirty, the balcony door had no handle, and the robe was so worn and old that it could only be used for mopping the floors. 🫣 The minibar was empty, and during our three-day stay, we were provided with only one bottle of drinking water. It’s unclear how to make coffee without water, and there wasn’t even a phone in the room to call room service or the reception. No one helped with the luggage, and I had to struggle with a suitcase, stroller, and a bunch of things all by myself with my child. The entire hotel is incredibly old and dilapidated. The only thing I liked was the breakfast, but even that was not in the hotel but in a neighboring restaurant. I can also praise the bar staff, who were very kind and friendly! To top it all off, when I had already checked out and was standing outside by the car, a receptionist ran up to me and said that the wall in the room was marked and accused my daughter of doing it. We went back to take a look, and I was shocked; there were some blurred stripes on the wall that looked like they were made with a dusty hand while we were checking out because when I left the room, there were no marks at all. This is simply outrageous, and I will be writing a complaint to the main manager of Kempinski and demanding moral compensation. 😤"

We booked a junior suite. It was newly decorated and pristine - it felt like we were the first guests to stay there. Wood effect floor with cost rugs and modern furniture. The large bed was very comfortable too. The fifth floor looked refurbished without any marks on the hotel corridors. All staff couldn’t do enough to help and assist our first stay in the city and always with a genuine smile. There was a large modern shower room as well as a small walk in wardrobe. Only thing I missed was drawers to pop book etc in by the bed. The Bristol Berlin will be our first choice of hotel for our next visit.