Melia Berlin

We had 2 rooms at Melia, both Level rooms. My husband and I had a king room on the sixth floor. The room was a good size and very comfortable. We had a great view of the river and across the street. Our daughter and her family had a family room which was very spacious and comfortable and also had a good view. The rooms were quite unless the windows were open. We had access to the Level lounge which had some kind of food available almost all day. The breakfast was really good with all kinds of food. The afternoon had little desserts and drinks with bite-sized items to eat in the evening. You cannot take anything out of the lounge, even bottles of water. The hotel was close to so much to do or within walking distance of transportation. There were also many restaurants close by.

As first timers to Berlin, this was an excellent location and base, right near the central railway station and underground. We followed advice on here and booked "the level", we were not disappointed it offered excellent value for money. The 7th floor bedrooms were very comfortable and the level lounge was great throughout the day and evening. Friendly and helpful staff. Lovely view of the river and a balcony in one room, great view of the TV tower in the other. High quality breakfast with an amazing choice - something for everyone and some great options made fresh to order. Delicious unlimited drinks and snacks throughout the day and into the evening. Late check out arranged for 3pm for both rooms, free of charge. We felt very safe staying here and the room was very quiet. Useful things to know - loads of great storage and space in the rooms, high quality shampoo, shower gel, conditioner and body lotion. Hairdryer, robes, iron and board, small fridge. Free bottled water replenished daily, air conditioning was fine. Easy to use safe box. High standard of cleanliness and daily housekeeping service. 2 minute walk to station. We would definitely return and recommend.

We were stopping in Berlin for a few days whilst in Germany. We wanted to do some very basic tourist things (the zoo, a history walk and a river tour) and had no idea where to stay. I ended up choosing the Melia as it seemed to tick a few boxes and we were VERY HAPPY with our choice. Firstly we walked to the hotel from the HauptBahnhof (central train station) which took about 20 mins with suitcases. It is a very simply route but getting the S bahn would have been a much quicker option as Friedrichstrasse station is about 100m from the hotel and is one stop from HauptBahnhof. This is also very useful when needing to travel around the city such as going to the zoo. Also, usually you can get the S bahn directly to and from the airport but that line was suspended for the time we were here. The hotel is located right on the junction with a bridge so very easy to find. The reception team were friendly and welcoming and there are facilities around the hotel such as a gym (small but definitely usable if you know what you are doing), a sauna and a tapas restaurant (which we don’t get a chance to try). Our room (I think it was called a family suite) was large with super comfy beds. The bathroom was a slightly dated style but excellently appointed - with double sinks, separate loo, walled shower and full bath. The breakfast was nice, covering both English and the continental styles. All seemed very fresh and we all found things we liked. Back to the location: we found it very central for getting to the tours we had booked yet as it was by the river it felt very open and not over crowded. All in all we are very happy with our choice of hotel and if we had to go back to Berlin tomorrow we would go back to the Meliá!

The experience at the hotel was very average not upto the mark of a 4 star hotel. We were a family of 4 and had 2 rooms with 2 senior citizens. The telephones in both rooms were not working. In repeated complains to the reception…nothing was done to fix the phones and my senior citizens parents had to go down everytime they needed something. The housekeeping staff was horrible. Inspite of putting a do not disturb sign on the door, they opened my senior citizens parents room. Cleaned the room only half way leaving the bathroom unclean. They left the windows open and as the room was on the level of a grass patch outside the window anyone could jump into the room. The worst was inspite of questioning them as to how they could enter a room with the do not disturb sign on….they immediately tried entering my room next door again with a do not disturb sign on the board. Luckily I saw them and stopped them and questioned them again as my teenage daughter was ahoqering in the bathroom. Horrible house keeping On asking for a bottle of water in the room as there was none, I was told by the receptionist that since we had a less expensive room we would not be given water and to drink tap water. Was appalled for a 4 star hotel saying this as no 4 star hotel does not provide water in any of the room categories. We asked the person at the concierge to book us a slot for the Berlin dungeons. He Without asking us our language preference and knowing that we spoke to him in English, booked us for a German speaking slot. We had to waste that a lot and wait there for an hour and half more for an English speaking slot. Very bad experience for a 4 star hotel.

Great hotel. Booked a Junior Suite for 9 nights with The Level and we were not disappointed. The room was spacious and the bed very comfortable - this is my number 1 priority in any hotel. Plenty of hot water in the shower and there was also a jacuzzi bath. We had not booked The Level previously and it proved to be a relaxing experience with a wide variety of food for breakfast and delicious snacks later in the day. Tea and coffee were freely available plus alcoholic drinks in the evening. The best part of all were the staff who were friendly and welcoming. A great team. Housekeeping was also excellent and we were very satisfied with our room. We will definitely return to The Melia on our next visit to Berlin.