Patrick Hellmann Schlosshotel

I stayed at this hotel 4 nights for a professional meeting. Paid the entire stay in advance, though I didn't have to. The hotel is situated in a nice villa, in a quiet neighborhood - but that means that there's nothing around, and the public transport connections are bad (bus once in 20 minutes to a train station, and from there it's about 25-40 minutes to anywhere central in Berlin). Also, no restaurants or cafes in the area - the closest one is at the same train station. Now, to the amenities and service. The hotel has a nice, chic, appearance, but when you get to the room - you notice that it's not so chic. My room was situated on the ground floor, overlooking the hotel's yard, where people were walking - but the bathroom's window didn't have blinds or even a curtain. Anyone could have peeked inside to see me in my birthday suit. There probably used to be a curtain once, but it was removed - leaving unpainted marks on the wall where it was once fixed. I needed to send some shirts and underwear to the laundry. My room had a laundry bag, so I placed the clothes in it, and when the maid came in the morning - I personally showed her the bag. She took it... and I haven't seen it since. It was gone. Completely. Nobody knew what she did with it, but it wasn't sent to the laundry and didn't return to me. For three days I was asking the reception about it, but received no clear explanation of what happened. They told me that I should have brought the laundry bag to the reception - which is very uncommon for hotels I'm used to, definitely not a 5-star hotel. You leave the laundry in the bag, in the room or outside its door, that's it. Otherwise, why would the housekeeping lady even take it from me? Then I checked out, without them finding what had actually happened. I didn't get even as little as an apology, not to mention a compensation for the lost shirts (the underwear I can forgive...). I wrote two emails to the hotel's manager, but to no avail - they didn't bother to reply. Very unfortunate, and I would not come back. A huge disappointment.

This hotel has seen finer days. The room furnishings were a bit worn and shabby. The carpet in one of our rooms was worn through. The TVs seemed to be for decorative purposes only as there was no cable or any kind of service. The pool was pleasant, but our key cards didn’t work to open the door - luckily someone inside heard us (and another group of guests with the same issue) struggling and let us in. The hotel’s restaurant and bar were closed for a private event the night we were there so we didn’t get to see them. There was no valet parking, and we had to find our own spot on the street.

Beautiful archietecture, interior and charme. The location is perfect when you look for the smell of Jasmin and pine in Berlin. Staff, service and food is good. Some historical information about the building would be nice, we believe there are many stories which could be told. At arrival we got an upgrade from superior to premium room. A romantic bath-tub was placed in the middle of the room. The most interesting interior detail was the door between the bedroom and the WC: a frosted glassdoor starting from 20 cm up from the floor and ending 30 cm from the roof… Possibly an exciting detail in an interiour perspective, useless for guests. We decided to stay positive, and used the WC in the basement. A memory for life😁

My daughter and her husband treated me to a visit to Berlin with my first grandchild. As we have been before in early 2000 for a couple of stays I was very happy. But that was short lived when we arrived. The special spark of this once beautiful Hotel has gone. When my husband and I arrived in 2000 we literally got the red carpet treatment. Our luggage was whisked away whilst we were seated in the lounge with a glass of bubbles to recuperate from our journey. Not anymore. Struggle with your luggage, take it to the holding room and your accommodation yourself, my son-in-law was asked to put a deposit down for the rooms. Never had this happen in any other hotels we stayed at. As we had our 5 month little one with us I asked if the pool was a good temperature. I was assured it’s at a comfortable 24* it was freezing. The jacuzzi has been taken out, there is no one to help you with anything in the pool area. The beautiful a-la-minute drinks have vanished, too. Nothing is special anymore. No one is sitting you down at breakfast. I asked at the egg station if I could have a couple of soft boiled eggs and was pointed to the basket of ready cooked eggs. Very hard boiled ones. As soon as we sat down you get presented with the bill.

In short, not worthy of luxury 5-star hotel. Dated room, confused duty managers & frontline staff, and security issues. Don’t waste your time here. Room - Room 61 touted as Junior Suite, looks more like old folks’ home. Safety - My car got vandalised even parked near its gates. Speaking to Duty Manager & staff as if talking to a bunch of confused idiots: No ideas where hotel’s CCTV, no access to footage, or what not. Noteworthy details - They will sell you free parking, but with only small carpark that only houses 8 cars, and full most of the time, you can only park outside at your own risk. Oh yeah, they’ll promise you heaven and earth (I.e. bringing you extra bed, exchanging room or what not), in the end just providing lips service without proper handover or communicate expectations correctly.