The Ritz-Carlton, Berlin

Just finished a wonderful long weekend here at the Ritz-Carlton Berlin. The hotel is very well located on Potsdamer Platz, and really central. The hotel itself is fantastic inside and the rooms are spacious and comfortable throughout. The bed was spectacularly comfortable and provided a great night's sleep. We were fortunate enough to be in the club rooms and had access to the lounge. This is the shining star of the hotel honestly, the ladies and gentlemen looking after us made our stay beyond expectations! I can't thank them enough, especially Domenico who gave us some really good recommendations and looked after us. But all of the staff in the club lounge were fabulous! I would highly recommend staying here and going for the club room. We did also have a drink and some food in the Curtain Club which was delicious and again the service was great.

I had a wonderful time at The Ritz-Carlton Berlin! I visited many Marriott bonvoy hotel lounges but the club lounge of The Ritz-Carlton Berlin is the best. All stuffs at the lounge are kind and friendly and super nice, especially Domenico is incredible. I'd like to visit the lounge soon again.

Staff at the Carlton Club were helpful & friendly. Domenico & Mandeep went out of their way to help making our stay very convenient . Beautiful hotel & kind

The hotel is in a great location, and the staff were friendly. After checkout, I noticed I had been charged for a bottle of red wine I never consumed. I contacted the hotel, and a representative assured me the charge would be reversed. When it wasn't, I followed up and was told the charge would remain. I ultimately disputed the charge with my credit card company. Fortunately, I had saved the email from the hotel confirming the refund. It wasn't about the cost of the bottle of wine; it was the principle. The hotel's handling of such a minor issue was disappointing.

As other reviews will attest, the Ritz Carlton Berlin is a wonderful property that more than lives up to its 5 star rating - but with one caveat, I am referring to the Club Lounge Level. Yes the rest of the property is lovely, but the service at the Club Lounge level is exceptional. From the selection of food and drink - breakfast, lunch and dinner - to the staff who provide you the personalized service, I cannot imagine anyone feeling less than pampered. The rooms on the Club level are fine and consistent with the Ritz standard, nothing more, nothing less. Would like to express our appreciation to Mandeep and Guan(sp?) for their service. Would posit that the extra cost of the Club Level is well worth it. (Ok, Management, pls don’t now go and increase the prices:)