The Ritz-Carlton, Berlin

This is a truly great hotel. We arrived late in the evening after Heathrow Terminal 5 did not manage to move our luggage onto the plane. We were greeted warmly, and given all the amenities needed. The rooms are luxurious, clean and very comfortable. The breakfast buffer has a fantastic variety. The location is also great, with the underground station at Potsdamer Platz providing excellent transportation links. Overall, lovely.

I have stayed here 4 times before and really like the hotel. This time however, the valet service scraped the front wheel of my 150k€ car, causing large scrapes around the wheel. That is unacceptable. I had bought the new S Class car 5 days prior… this 1 night stay turned into a very very expensive stay… I have still not heard back from the hotel regarding my scraped wheel and its been a week since it happened. Seems like after stay service is not their thing… Otherwise the hotel is ok, beds are excellent, breakfast excellent. Service level ok. If you value your car, stay away

My wife and I have visited many wonderful hotels. The Ritz Carlton, Berlin is - in our opinion - the most enjoyable hotel visit we've had. If you attach the word 'excellent' to any component of a hotel stay (room quality, staff, atmosphere, location, etc.), then you're probably describing this hotel. We stayed on the 10th floor as part of their Club Lounge experience, so that likely added an extra dose of wonderful (the staff on that floor are fantastic.) But the feeling we had, and the service we received everywhere else in the hotel, suggested that everyone that works there has the same attitude. To make sure they deliver the highest possible level of service to their clients.

The The Ritz-Carlton, Berlin fully lives up to the strength of the Ritz-Carlton brand: refined, consistent, and built on a culture of service that is increasingly rare. This property embodies those standards with precision, and then goes a step further. The location is a clear advantage — you are within walking distance of Brandenburg Gate, Reichstag Building, and the Tiergarten, making it an ideal base for both first-time visitors and repeat travellers who want efficiency without compromise. That said, the true differentiator is the Club Lounge. Access to the Club is not a marginal upgrade; it fundamentally elevates the entire stay. The level of service, the attention to detail, and the ability to rely on a dedicated team throughout the day create a materially superior experience compared to a standard luxury stay. A general thank you goes to the entire Club Lounge team — consistently present, precise, and genuinely focused on delivering at the highest level. In particular: - Louis, for his outstanding advice and for going above and beyond in supporting me through an unexpected back pain issue. His intervention was both practical and thoughtful. - Chuan, for impeccable breakfast service and for providing clear, well-structured recommendations on how to navigate and experience the city efficiently. - Domenico, for his proactive support even before arrival and his continued availability throughout the stay, always ensuring that every detail was handled properly. In summary, the hotel reflects the strength of the Ritz-Carlton brand, but the Club Lounge is what transforms a very good stay into an exceptional one. If you are booking here, access to the Club should be considered essential rather than optional.

Convenient location next to train station and shopping mall. Nice hotel and good facilities. Food was ok.