The Ritz-Carlton, Berlin

We have stayed at countless nice city hotels that you can find in the hundreds of reviews we have done. I think the Ritz was our favorite (even though Berlin wasn’t necessarily our favorite city). Location was good but the service was phenomenal and rooms were very nice. The doormen were incredibly friendly (especially Terry) and everyone at the desk was eager to help. When we missed turndown they brought the kids extra chocolates. Our kids were stunned by how amazing the service was even though they have had the privilege of staying at other very nice properties. We don’t usually focus too much on breakfast although our kids do enjoy a good hotel spread. I have to take a moment to mention the breakfast at Pots. The buffet as well as a la carte with some amazing options was the best hotel breakfast we have ever had. In addition, the servers were especially accommodating to every request we had. Special shoutout to April and Andrea. If you are coming to Berlin. Stay here and don’t think twice.

Outstanding, the staff couldn’t do enough for us beautiful food The staff extremely friendly, especially the bar staff and a really good show in the evening with a pianist and a singer I believe her name was Joyce. Fantastic location with lots of lovely restaurants all local Lovely spa

My husband and I, along with her two children (10, 7) were looking for a central hotel in Berlin with a pool that offers accessible amenities for a wheelchair user (me). Our request: two rooms connected by a door when one room is completely wheelchair accessible (roll in shower)and the other a regular room for our children. We initially made this reservation at the Marriott on April 26, only to discover 4 months later (upon arrival) that the reservation was not followed through. That's how we got to the Ritz-Carlton. Pros: 1. Amazing location! close to the potsdamer Platz subway station, many bus lines, Legoland within walking distance as well as other sites nearby (20 to 30 minute walk to Alexandplatz and Berlin TV Tower) On an accessibility point of view: we didn't find the subway very wheelchair friendly but the buses were all super accessible and right across the street from the hotel. Most sidewalks were very comfortable to roll on and the streets were convenient. 2. Lovely spacious rooms. On the accessible room there were wooden floors (instead of carpets) that make it easier to move around in a wheelchair. Also all the lights switches and air conditioning switches are at easy to reach height. 3. Cleaning services- were spot on, even when we requested bed sheet switch in the middle of the day or clean up in the middle of the day they arrived really quickly 4. The indoor pool was a fun outing for the kids every evening. Open late, offering fresh towels and snacks. It was very convenient and pleasurable 5. The food! Breakfast buffet at Pots was spectacular. Accomodating some of us with bacon and eggs made perfectly to our request along with eggs benedict and other great menu choices, and others trying to eat healthy were given gluten-free breads and assortment of berries. Service was always with a smile, attentive and quick, and the children were also happy by the lovely selection of treats. 6. Amazing staff with great personal and customer relation skills!l always eager to please. I specifically want to mention Lea at the front desk who assisted us upon arrival so tentatively, and Tony who greeted us every morning, helped us with our luggage and was basically a welcoming smile everyday. Cons: 1. The shampoo and soap bottles were really hard to maneuver! They have a pump that was hard to turn and we all struggled with it everyday. 2. On the accessibility point of view- the sink in the accessible bathroom is not placed in a convenient way to access with a wheelchair, as are the faucets which are tiny and too far to reach. We really enjoyed our visit to Berlin thanks to the Ritz-Carlton, and would definitely choose our next vacation in one of their hotels.

Dates Stayed: Friday, June 19th, 2026 to Monday, June 22nd, 2026 Time Arrived: around 10:30am Room Ready: around 1pm Normal Check In Time: 3pm Checked Out: around 3:45am Room Type: Deluxe View Room, Guest room, 1 King, Potsdamer Platz view Room Number: 741 Marriott Status: Platinum Elite The hubby and I decided to stay at the Ritz in Berlin in order to take advantage of a few deals. I had an Free Night Certificate (FNC) I used for the last night. The hubs and I have the Chase Sapphire Reserve so took advantage of the edit credit. The first two nights would have been $997.39, but we used our $250 CC credit, paid a few bucks in cash, and used points for the rest. Thru Chase we booked a Deluxe Guest room, 1 King. I had reached out prior to ask if we could stay in the same room the entire time. Luckily they were able to upgrade to the category I booked with my FNC. Thru Chase, we also got a $100 on property credit, free breakfast, and a welcome amenity. The welcome gift ended up being a couple bottles of water and some chocolates. The Ritz reached out prior to with a questionnaire regarding our stay so they can customize anything you might need. I also let them know we were in Berlin celebrating an anniversary. They were super sweet and sent us a cake. The room itself was great. Bed comfy and a great size. Had a spacious sitting area, large bathroom. Nice view of the plaza. It really isn't much to look at, but I appreciate any kind of view. Before we got our room, we went down to the spa to freshen up. We actually took the airport express FEX to get here. It was unusually hot during that time, so it was nice to clean up a bit. The free breakfast at POTS is something you should not skip. I highly recommend checking it out at least once. We did hit it up Sunday morning. You can order off their a la carte menu and hit up the buffet. I believe everything is included except alcoholic beverages. We also went to the Curtain Club twice while staying here. Service wise, I felt like this spot was pretty hands off. But I know if I needed something, I could ask for it. Overall, a nice hotel to use the Chase Edit credit.

Beautiful hotel. Mediocre service at best. The bar closed at 5 for a staff meeting with no alternative options in place. Suggested paying $120 per person for club service.