The Ritz-Carlton, Berlin

I tend to consider Ritz Carlton and Waldorf Astoria to be the best 2 hotels in Berlin, Kempinksi being too old and crowded. That being said, having stayed multiple times in both hotels, the Ritz has better service by a large margin, also a better breakfast, and better beds. Waldorf has a better spa (pool and sauna area) and more modern rooms. Waldorf also has a bit better location for shopping, being located right on the main shopping street. The breakfast was one of the very best I have ever had in any hotel. There was a great buffet and an a la carte to order eggs and desserts etc from. The staff was also extremely friendly, and even learned oir orders after the very first morning. They were one of the most genuine, happy and pleasant people I have ever met at restaurants. They seemed like they really enjoyed their work. The service as a whole was also one of the best I have ever faced at a larger hotel. The doormen learned our room number more quikcly than I did, and used our names everytime after oir check in. Just remarkable. The room was a bit old, and needs lift up soon, but it still showed that older charm in an elegant way. Some people (especially Americans) probably love it, but I tend to prefer more modern design. The spa was a bit uncozy, as it lacked the feeling of intimacy and quietness the best spas offer (Rosewood Munich for example). If there were other people, the noice fills the whole pool area. Also the lighting did not provide a ”soft” feeling. The ground was always wet from people swimming, something the best spas tend to clean every 10 minutes. I would definitely visit again!

Excellent location ,close to sightseeings and shoppings.Restaurants everywhere and underground is just across the hotel .We have used taxis everywhere and taxi rank is opposite the hotel entrance. Great building and decor with modern amenities.We have booked accessible room and it was excellent except the night of the bed which can be a challenge to people with disabilities. Good breakfast ,lots of varieties and plenty of options. Staff are what made the hotel worth its money .The waiters ,housekeeping ,butlers and management are all professional,caring and extremely polite . We had a problem at the check in and the duty manager sorted it out efficiently and quickly .She was a great support through out our visit with my elderly and disabled mother .

We cannot recommend this hotel and staff highly enough. From the warm welcome at Reception (thank you to Constatin and Camile) to the housekeeping staff. All are extremely helpful and attentive. The wonderful room (1043) was spacious for more than 2 people and the furnishings in excellent condition. The bathroom is fully stocked with the amenities you might need and a generous supply of towels. There was a slight issue with the air conditioning in our room but once reported to reception an engineer attended within minutes - and managed to resolve the problem. Over breakfast when staff learned about my husband’s birthday they organised a couple of glasses of sparkling wine and a cake. If this treat were not enough, Constatin and the team arranged for a surprise cake and bottle of wine in our room. It is this wonderful attention to detail that sets this hotel and staff apart from many others we have visited. If there were a slight criticism it would be about the breakfast experience. There is an abundance of choice at the buffet and it is also possible to order food from a menu which includes a choice of eggs. Unfortunately it can take some time for your order to arrive (40 minutes for two fried eggs). This is the one and only area where this impeccable hotel could improve but one can see it is because they are trying to accommodate two concepts at the same time. Finally, mention must be made of the unsung heroes at the hotel entrance. The door greeting staff are cheerful, helpful and friendly. They are also problem solvers. Our huge thanks to Anthony who assisted us when our pre-booked taxi due to take us to the airport failed to materialise. The driver was lost. Undaunted, Anthony went to find the taxi driver and directed him to us at the hotel. In summary, this hotel clearly values its guests with staff playing their part in ensuring every encounter is memorable. We will definitely return 🤗❤️

The hotel is much more lovely that I hoped. Wonderful food, amazing staff. I many hotels the pictures are better than the hotel this is not true here. I am titanium and the upgraded me to lovely junior suite.

The ritz was a very nice hotel! The people were very nice at all times. The Concierge people were exceptional. Of the 4 person team two people were actually interested in working with us. Torsten and Tabea went out of there way to make our grandparent and 15 yr old grandson trip one to remember! Tours and good advice were spot on! I also learned that the Ritz Carlton Berlin treat all guests just the same. A Lifetime Titanium Elite member is treated just the same as everyone else so if you stay at a fairmont or a 4 seasons you will not loose anything. Who knew? Overall I believe that the people and the facility were exceptional. Next time I might try the Westin to see if they like Lifetime Titanium Elite members more than others.