SO/ Berlin Das Stue

From the moment I arrived at Das Stue Berlin, I felt less like a hotel guest and more like I was being welcomed home by family. This magnificent historic property is breathtaking in every way, but what truly distinguishes it is its extraordinary people. The entire Front Office team, Reception staff, Bellhops, Concierge team, and Management deliver hospitality at its finest—with warmth, professionalism, and a genuine desire to make every guest feel special. Every interaction was seamless, thoughtful, and personalized, creating an atmosphere that is both luxurious and deeply inviting. A heartfelt thank you goes to Mattia and Felix William, Guest Relations Managers, who are simply exceptional. Their joy, energy, and passion for the history of this remarkable property are contagious. They have a rare gift for making guests feel not only welcomed, but truly at home. Their kindness, attentiveness, and sincere interest in creating meaningful experiences transform a wonderful stay into an unforgettable one. They embody the very essence of hospitality and make Das Stue feel less like a hotel and more like a beloved home away from home. I would also like to recognize several team members who provided outstanding guest service throughout our stay. Jacopo, Julian, Joanna, Giovanni, and May consistently went above and beyond with their warm smiles, gracious attitudes, and thoughtful attention to detail. Their professionalism and genuine care contributed immensely to the comfort and enjoyment of our visit. Special appreciation goes to the Engineering Department, particularly Dan and Ariy, who promptly ensured that our television and soundbar were functioning perfectly. Their quick response and dedication to guest satisfaction added an extra touch of comfort and romance to our stay, allowing us to relax and fully enjoy our time together. The Food & Beverage Team was equally impressive. Bev, Benny, Lily, Rose, Adnan, and Aru delivered impeccable service with enthusiasm, attentiveness, and warmth. Whether at breakfast, cocktails, or simply enjoying the atmosphere of the hotel, they elevated every dining experience and made us feel genuinely cared for. Das Stue Berlin is far more than a luxury hotel—it is a destination filled with heart, history, passion, and an incredible team of individuals who truly love what they do. Thank you to everyone for creating such joyful and lasting memories. I leave with immense gratitude and look forward to returning to what now feels like my home in Berlin. With heartfelt appreciation, Daniela DeSantis

What an incredible experience. We just left the hotel . First of all the location is beautiful. Room 127 has a wall of windows looking out into a petting zoo with an ostrich poking its head around , the ghazzals etc. looking at the animals roaming around was beautiful. The staff were beyond kind. Julienne at front desk helped us load up our car and squeeze all our suitcases into our car. Goal at the front desk was so helpful finding us a car to rent. Parvin the chef and the new addition GOLAB and all the other staff members that I don’t know their names.

We stayed at Das Stue in Berlin for a weekend and really enjoyed it. The rooms are spacious and thoughtfully curated, ours faced the Tiergarten and even overlooked two donkeys, which was a fun and unexpected touch. Although we didn’t spend much time in the room since we were mostly out exploring the city, it was a very comfortable place to come back to. The common areas, especially the lobby and bar, are beautifully designed and feel relaxed rather than formal. The cocktails at the bar were excellent, and it was a great spot to pause for a drink. We also used the spa, which is well done and straightforward, with a nice swimming pool and sauna. The Susanne Kaufmann signature massage was particularly pleasant and relaxing. The bike rentals were a great addition - we ended up cycling into the city every day and night, and riding through the park right next to the hotel was especially enjoyable. The location worked really well for us: quiet, facing the park, and slightly removed from the main tourist areas while still being easy to reach everything. Overall, a fantastic stay and somewhere we would happily return.

One night was enough – and that says it all I chose Das Stue because it once represented everything a great hotel should be: individual, characterful, a genuine alternative to soulless chain hotels. One night was enough to realize that this reputation no longer reflects reality. The room: I had booked a suite with park view. What I got was presented as an "upgrade" – a room with miniature windows facing nothing but bare concrete at eye level. More square meters, zero quality of life. The blind motor, I was later told as if stating the obvious, had been defective for years. That anyone might find this problematic appeared to come as a surprise. The climate control: Not merely uncomfortable – the unit was open, exposing adhesive residue and internal switches. Operating it came with a genuine concern about electric shock. I have photos. The temperature trap: Open the windows and the room turns cold. Keep them closed and it overheats, because the heating cannot be turned down. The consequences for sleep quality at 521 euros per night need no further elaboration. The details: Missing toilet seat buffers. Stained walls and carpets throughout. Corridor doors that would be unacceptable even in a budget property. The spa: No staff present. Towels so small they barely qualify as sauna towels. It felt less like a wellness area and more like an afterthought. The breakfast: Many staff members who spoke no German and appeared overwhelmed. Communication was a challenge at every turn. The service: The receptionist was friendly but barely spoke German, making communication genuinely difficult. Her young colleague, however, was outstanding – professional, empathetic, exactly what this house should stand for. The response: I sent a detailed written complaint the evening of arrival. No response. The next morning the reception was unmanned. Still no response. 10 hours. I checked out after one night. The conversation: I subsequently spoke with the General Manager in person. He confirmed an ongoing renovation process – meaning the defects were known and rooms were sold regardless. What I had described as an open circuit board and a safety concern was reframed as a mere "climate adjustment issue." My request for a price reduction for a sleepless night was not addressed. The same applied to my request for a late check-out as a status member – ignored. A voucher worth 90 euros expired unused. The conversation also clarified the deeper issue: the problems are not recognized as problems. A telling example – my observation that reception and breakfast staff lacked German language skills was reframed as a celebration of diversity. That reframing, more than any individual defect, explains the state of the house. I left with the strange feeling of having to justify my complaint. Upon subsequently reviewing our written correspondence, I found that several statements made during the conversation – including several where I was told I was mistaken – were in fact contradicted by the written record. That, more than any physical defect, was the defining experience. A house is only as good as the standards its leadership sets and defends. When those are absent at the top, everything else follows. Das Stue still charges premium prices for a product that no longer justifies them. The gap between ambition and reality is not a bad night – it is a structural problem.
 A final note on pricing: my booking was structured as three nights with the third free. The first night – the one with the open circuit board, the concrete view, and the sleepless night – turned out to cost 485 euros plus 36 euros city tax: 521 euros in total. By checking out early due to the unacceptable conditions, I effectively lost the cheapest night and paid the higher rate. Instead of a price reduction for a sleepless night, the pricing structure delivered the opposite: a surcharge. Revenue management as a last word.

Absolutely fabulous hotel ! We loved every minute we spent there . The rooms are really nice , the breakfast is wonderful and the Michelin restaurant was so nice - not overpriced, wonderful food . The staff were all super friendly and helpful . After 4 days of tourist activity we spent the last day with a lazy breakfast , couple of bubblies in the bar ,then off to the spa … relaxing day . We rounded it off with a delightful meal at the restaurant.. perfect ! We will definitely use this hotel again when we travel ( regularly) to Berlin -I cannot recommend it enough . Thank you .