Westin Grand Berlin

We stayed at the Westin with our friends, check in was smooth and we were given an upgrade, when we entered we were aghasp as we were upgraded to a beautiful suite, with a living area with a huge TV, a separate toilet, a bedroom with a huge bed and beautiful bathroom it was amazing, we loved this hotel great for accessing many places of interest. We didn't have breakfast here as we felt it was quite pricey, but just down the road we found a lovely place that did super breakfasts, plenty of restaurants near by too. Only criticism is the lady with blonde hair in the bar was quite rude especially later in the eve.. And there is only 2 channels which are English speaking.

We stayed at the Westin grand for five nights in April/May 2025. Note was right in centre of city and easy walking distance of trains, subways and trams. Also walking distance to many attractions such as Brandenburg gate and museum island. Staff at the hotel were very helpful and friendly. Wa had a garden facing room with a window which we could open. Comfortable room with good bathroom. Breakfast was on the 1st floor and had a very good selection. Lots of different restaurants nearby again within walking distance. We enjoyed our time in Berlin including one easy day trip to Potsdam by rail and it was great to be able to return to a nice comfortable room each day. Would definitely stay here if we visited again.

This was our first time in Berlin and also staying at a Westin Hotel. Both were very enjoyable experiences. The hotel rooms were spaceous and well appointed. The only negative was the poor selection of TV channels. CNN was the only watchable one.

We encountered several issues that significantly impacted my overall experience. Especially when we were on our honeymoon. - 1: Front desk staff are not very welcoming. No luggage service provided neither offered. We also witness the morning receptionist were treating another guests harshly, I believe her name was Maria. - 2: Lack of Marriott Brand Standard Knowledge. Somewhat, you will have to ask receipts for what you should get. Which I feel it was not professional. I stayed in Multiple Marriott Brands, including Westin itself, which usually those things you are eligible to get as a Gold Elite, and are automatically offered and/or informed at the check-in at all Marriott Brands. Hence, there was nothing at The Westin Grand Berlin. - 3: After given the room, which we realize it was a standard room, we then made a request for the room upgrade, spent a few long minutes discussing about the upgrade which was provided at the end. However, the upgraded room assigned was Hot, assuming the AC wasn’t working. We asked the house keeping whom informed us the AC wasn't working in this specific room. We then asked nicely the front-desk check with technician if they can help, since the weather outside was Hot in that day. They Front Desk Manager refused to even check with the technician, and starting to educate us that “in Berlin you don't have Air-conditions during spring. So, you feel hot you should open the window of the room for a cool breeze”. This was from the same Front Desk person that was discussing harshly with another guests that we witness earlier at the check-in. All and all: Things were sorted out after few hours of tiring discussion, the next day’s front desk staff were very friendly and we were offered with some small amenity the next day. We chose The Westin Grand Berlin based on Marriott brand reputation for quality and service, and I regret to say that my experience did not reflect those. I believe feedback is important for improvement, and I hope you take this as an opportunity to address these shortcomings. Ps. I reason I put the review here is because I don’t receive any “tell us about your stay at xxxxx” email since checked-out (19th April 2025). And these reviews are based on our experience Only.

This hotel is in a GREAT location, close to many, many Berlin landmarks and sites. While it's a large hotel, the staff is great, especially Boris, Guest Relations Manager, who helped me when my husband was ill (he recovered a day later) when we checked in. We enjoyed cocktails and food in the hotel and although the later is a bit pricey, the food was delicious. Re the bar, over our night day stay, I had more than one martini and was given one was much smaller than the others on prior days. When I asked about the size, bartender Vera came over, practically chewed me out and offered to put in a few ice cubes! When I asked for the bill, she brought it over to my husband, saying "Mr X, here is your bill" while I was standing there! Lesson? Avoid Vera!!! Although they have a buffet breakfast, we didn't think it was worth the price and there are many "Koffee" places within a block or two, with pastries not to be missed. This Westin offered a comfortable room, bottled water, coffee, a hot water pot, USB ports and a lovely bathroom. I would absolutely stay there again!