Westin Grand Berlin

First let me say that the staff are very nice and helpful and the property is in a great location in Berlin…close to everything. We arrived in the morning for our 4 night stay and the front desk staff was good enough to let us check in early, and as Platinum members we were upgraded to a Junior Suite. The room they gave us was uncomfortably warm, and after an hour with the a/c turned on max the room never cooled…not even slightly. There was simply no air moving in the room. We called the front desk who dispatched maintenance. Upon arriving the maintenance worker explained to us that there are these panels in the ceiling that cool the room as water gathers in them and that it takes a long time...I was a little confused by all that…either way, it didn’t. We gave it a long time after he left but the room never cooled. We then requested another room. We had to downgrade to a smaller room for availability at that hour. No problem. We get into the new room….The air conditioner worked fine with cool air coming out of the vents, no weird ceiling panels in this one. The layout and the cleanliness of the room was fine. The new problem was that water was overflowing in the shower because it wouldn’t drain properly. We called requesting a diff room but there was no availability…so we decided to check out mid stay. The front desk personnel questioned us why we didn’t tell them as they would have sent maintenance. Fair question. Listen, I’m not waiting around for plumbers, drains to be snaked, etc. You have that stuff done on your time, not mine. Do regular draining tests of your showers periodically. And I hope you did fix the problem with this room after we left. We ended up checking into another Marriott prop in Berlin and all was well…the vacation was saved. Under diff circumstances maybe we’d give this prop another try.

I loved The Westin Grand Berlin. We spent a week there in May. I highly recommend it. The location, rooms and staff especially Agnieszka T and Heiko Forster were terrific. The breakfast was first class. I realized the first morning that they didn’t have something that I enjoyed and they went out of their way to make sure everything that I wanted (and the way I wanted it) was available daily. I have a simple request every time we travel. I want to feel special. Most hotels require a little prompting to know your expectations. This was the first hotel that I feel makes everyone feel special. The hotel was warm and elegant without being pretentious. If I had to describe the service and attributes I want in a hotel I wouldn’t go any further then describing The Westin Grand Berlin. There are many hotels in Berlin. This is luxurious and accommodating for travelers. This is truly a five star hotel that treats you royally. It’s a Grand hotel and you will feel very special. It’s elegant and modern. I personally want to thank everyone for making me feel so wonderful. Please don’t change anything and I look forward to returning.

We stayed at the Grand Westin Berlin during May Half Term for a family city break. The location is excellent (close to key attractions) and the service was brilliant. No queues at check in. Room available straight away. Friendly staff throughout who smiled and happy to help. A breakfast with options for all. Quiet and a super comfortable bed so you are well rested. Great value for the type of hotel and location. If you are visiting Berlin, this is a no-brainer. We visited with three children.

Absolutely fabulous hotel, rooms are lovely and clean. Hotel staff are really helpful from checking in to breakfast staff all have been exceptional. The hotel is central to everything. The zoo is only two and a half mile, great for a days outing. We also had dinner in the TV Tower well worth a visit. Walking about there is loads to see , check point Charlie is a five minute walk away . We will definitely come back, Berlin is a gorgeous city to see and walk round .

Central location and near metro, good base for exploring city. Breakfast was good with a lot of choice. Rooms were nicely decorated though helped getting an upgrade to a suite which was really nice. Friendly and efficient staff though slightly impersonal. First few days hotel was not full but later much busier. Good place to stay