Hotel de Rome, a Rocco Forte Hotel

Hotel de Rome is an outstanding hotel with a location that is perfect for anyone going to Berlin for pleasure as many of the historical artifacts are nearby. The hotel is super clean, food is terrific and the staff is world class! A couple of shout outs to the porters, concierge, front desk, and wait staff. Selene, at the front desk, though an intern, was professional, friendly, and had a smile that so welcoming. Paula, who took care of us at the roof top bar was fantastic, her service unparalleled, again with a smile that was contagious. Overall, EVERY person at this hotel was impeccably trained, which is why I gave it 5 stars. As a person who traveled in their professional career for over 35 years, I wish there were more hotels and staff like Hotel de Rome!

Terrible reception terrible accounting terrible treatment again and again. Never come again and advise not to come for any body. The room keys automatically cancelled without any reason. The credit card reader is out of date. The people at reception not polite. Had to change the room keys several times at least 4 times in 2 days. All of that in spite of huge price. Only functioning department the restaurant.

An excellent hotel experience from start to finish. Warm and welcoming staff, a clean and comfortable room with stylish amenities. It was everything I could have asked for and more which was a surprising delight given how much I travel. Bravo to the team at this hotel for memorable trip.

I was at Bebel Square with my daughter and another friend. I wanted to use the restroom, but couldn't find anything except the Hotel in front of me : De Rome , so I asked the doorman, and he told me I could use the restaurant's restroom. Unfortunately, the restroom was out of service due to some work, so one of the ladies at the reception suggested to use another restroom at the end of the hall. I walked to the end of it and found no restrooms or signs so I was about to go back to the reception when a charming young man with silver hair resembling Richard Gere came out of one of the doors, greeted me with a friendly smile, and said something in German that, unfortunately, I didn't understand. However, he understood that I didn't speak German and asked me in English if I needed anything or if he can help. I said "Bathroom please," so he walked me to the bathroom door, opened it for me, and wished me a nice day, always with a charming smile. As I left the bathroom, I saw the same person closing one of the doors opposite the restroom. Through , I saw a large Room with a hanging chandelier and Since I'm an architect, my interest was piqued. I said, "Wow, great. Is this a Party Room ?" He replied, "It's a multi-purpose ballroom and conference hall." Then he opened the door again and said very invitingly, "Come in please, I walked in and, oh my Gosh , I was just losing my mind. It was so Majestic . I thanked him for his kindness. Then I said to myself, but out loud, "Unfortunately, my daughter and my friend were waiting for me outside; they would have love to see this Ballroom as well." He asked me if I was a guest at the hotel. I said no and explained the situation to him. My daughter and my friend were waiting outside the hotel. He said, "I'll wait. You can bring the others. I'll be happy to show you the room" I asked, "Are you sure?" It was obvious you were just about to leave and finish your workday. He replied with a sweet laugh, I don’t think ten minutes will ruin my day. I quickly went and brought the ladies with me and found the nice young man waiting for us at the end of the hallway leading to the restroom. He welcomed us again and led us into the grand hall, turned on the lights and began explaining the history and characteristics of the place. He also offered us a glass of water (very generous of him). My daughter is also studying architecture and found it an opportunity to ask many questions and each time he answered in a beautiful and charming way. After that, he told us that in the hotel we have the most beautiful rooftop in Berlin and one of the most beautiful in the world and he will be pleased to show it to us ( what a great salesman). So We went upstairs and oh my gosh what a great view with the church and the big Tower a breathtaking view. I thanked him again and told him that we would now let him go home. He thanked us too and walked us to the exit, wishing us a happy holiday. What I want to say is that five-star hotels are generally no different from each other, But what makes the difference are the people who work in these hotels. I have been lucky to have traveled to many places in the world and most of my stays were in hotels classified as this time in Adlon. I don't know when I will return to Berlin, but when I do, I will definitely book at the Rome Hotel. Unfortunately, I don't know the name of the person who gave us this wonderful human experience, which I will never forget, but as I said before, he is a charming young man with a nice gray hair who wears glasses and has very good English with a mix of American and British accent. Great Hotel such a beautiful city amazing food.

Everything a fine hotel should be. Perfectly managed. Helpful staff, excellent room, outstanding room service and bar. Fine location. Would recommend unequivocally. Can’t think of a flaw. Perhaps our room could have been a but larger to have a sofa and view. But that’s minor given all the pluses.