Grand Hotel Esplanade

great hotel when you need a stay for arguments, breakfast ok but breakfast room super cold need to drink and eat fast otherwise have only cold food, i guess heating cost to high for old structure hotel design, gym freezing cold, no pool available, how it can be 5 star rating? lobby very dark - should looks cossy but so dark to hide old furniture etc services not good, i get upgraded to suit room but while checking in the info was sorry we don’t have now , bad communication from marriot bonvoy so you must take normal room or you go others, thats with a platinum elite status from the group ! Das ist Deutsche Gastfreundlichkeit!

The Sheraton Esplanade Berlin is well located, with easy access to major attractions and shopping areas, which makes it very convenient for visitors. The property itself would benefit from some refurbishment and a general facelift, as parts of it feel a bit dated. That said, the service truly stands out. A special thanks to Front Desk Manager Robin Michailow, who went out of his way to ensure a comfortable stay. He handled everything with great care, from the room setup to arranging a heater and even personally assisting with room service. His attention and dedication made a real difference. The breakfast is excellent, and the rooms have a classic German style with proper windows and even balconies, which is a real plus.

Stayed a few nights for business. Staff were nice, everything was clean. But there’s definitely a few simple tweaks they could make to ensure comfort. - I don’t book a king bed to have two small single comforters on the bed and have to make the bed before I can sleep. A king bed needs a king size comforter, it’s not a difficult concept. You’re not being funky or efficient, it’s simply annoying and uncomfortable. - the pillows also are useless. - You have two main functions as a hotel, beds and showers. You fail at both with the shower in a narrow bath that splashes all over the floor. - towels small and threadbare and only a single towel in the room. - very limited food available Overall I would not stay at this hotel again and will now question ever booking a Sheraton. It is not horrible, just not very functional for showers and sleeping which is the entire purpose.

I have nothing negative to say. The room was spacious and clean. The staff was very helpful. The location was good with food, metro, shopping, and museum close by. The live music at the restaurant was a nice touch. Id recommend the stay.

Horrible hotel. I usually do not complain but nothing compared to the pictures. The quality of the room resembled a 2 star hotel. Dirty carpets, incredibly small shower. The food in the lounge was good and breakfast was decent quality. I was given a 17 inch tv. Small as it could be. Furniture was shabby and old. I could not believe this hotel is called Sheraton.