Rosewood Bermuda

My husband and I booked with British Airways Holidays to spend 11 days at Rosewood over Christmas and New Year. While the standard of the accommodation was good, the overall experience was disappointing. The service level is poor, for such an expensive hotel. In particular: 1. Our harbour view room was at the bottom of the complex with 110 steps to go up to breakfast each morning. At no stage of our booking was this made clear to us - and we are both over 80 years old. The room was also quite damp and there was a cockroach in the middle of the bathroom floor one morning 2. It took 4 days of negotiating with an ever rotating reception staff to negotiate a 'complimentary' upgrade to a room in the main hotel 3. The service - and the food - in the set Afternoon Tea was appalling. We had booked a table for 4 people at 4pm the following day. The table wasn't ready and in fact never became available. It took an hour to get seated at an inferior set of small tables and a further 15 minutes to get someone to produce the sandwiches, which had clearly been made some time previously and were almost inedible. All at a cost of USD 320 for 4 people. 4. The worst part of all was finding upon our return home that my husband's credit card - which had been submitted on arrival to cover incidental expenditure - had been blocked to the tune of USD 12,000. This despite the fact that we had paid the room charge in full well before our arrival and had settled the incidental expenses upon departure. We complained that this practice had at no time been explained to us and we had certainty never agreed it. It took several hours of phone calls and exchange of emails to try and get the charges unblocked. They were finally unblocked, day by day, 11 days after our departure. 5. The final insult was that we found that our credit card had been charged USD6.00 retrospectively for a Coca Cola from the minibar in our room. This was timed at 10 hours after we had checked out. We didn't take a single item from the minibar during our entire stay. This has still not been refunded. We have submitted all these complaints to the hotel, which has hidden behind their 'systems and processes' and has made no attempt to address them. We would counsel any prospective guests to ensure that they understand the hotel's rules and regulations before deciding to book.

Very relaxing stay at the Rosewood. Whilst we aren’t golfers we enjoyed the beach club at the hotel and took advantage of the shuttle to get there. Gorgeous big room with lovely view. Dud t find reception or concierge the most friendly but restaurant staff were all very good.

For a 40th Birthday treat, my wife and I spent Thanksgiving weekend in Bermuda and have zero regrets about our stay at the Rosewood. Elegant Christmas decorations created a fun, festive atmosphere to go along with our warm, beach weekend. Right away, the hotel upgraded us to a room that was so nice we actually went back to the front desk to check that it was the right room (we seriously walked in and our first thought was that it was TOO nice!). The bathtub was enormous, and we had our own private balcony with enough space to gather a medium sized group of people - which was a nice luxury for just the two of us. Every single member of the staff was friendly and made us feel taken care of. One day, as we made our way back from taking the bus into Hamilton, a hotel shuttle driver saw us walking back from the bus stop, and made sure to stop and pick us up so we wouldn’t have to walk. Even though it was the final days of November, the beaches and pools were still nice and comfortable enough for swimming, and it was a lovely stay overall. Rosewood Conservatory Bar Relaxing Crystals!! Not enough can be said about how much we love this place and the wonderful people running it. We stayed at the Rosewood for Thanksgiving weekend to celebrate my wife’s 40th birthday, and to end each night, we capped off our evening here. We also had afternoon tea on our second day, which was excellent. Instead of getting the scones, sandwiches and desserts all at once, they timed out everything so we were able to enjoy each item slowly. And this made perfect sense once the desserts came out - otherwise, we might have skipped everything and went straight for all of those delectable pastries. And while we enjoyed the atmosphere and food, it was actually the staff of the Conservatory Bar that made it our favorite stop over the weekend. If you get the privilege of having Gusto/Yaba as your waiter, you will be left in stitches. He has some of the best stories, and will make you feel relaxed and full of smiles throughout every sitting. Charlotte was the first and last person we saw at every visit, and while we were just tourists, she made us feel as if we had been local regulars for years. And if you are lucky enough to visit on a day when Izzy is tending bar, you are in for a treat. Aside from being an excellent mixologist (they even have a drink named for her on the menu!), she is literally and figuratively an artist. Going to Bermuda for a birthday probably should have felt like a treat on its own, but Izzy made our weekend something special that we will always remember. Thank you to the staff of the Conservatory Bar! You are the best!

This place is amazing quite relaxing .. good food and good service. I will recommend rosewood Also i like to mention Sara Josep which is an outstanding housekeeper .. she is awesome and always be there for anything you need Thank you Sara for your execelt service💞

Fabulous all the way around! Lovely rooms, good restaurant selection and private beach/pool area is so enjoyable. Only slight drawback is the shuttle to beach could be a bit more responsive or perhaps run on a timed schedule (every 30 minutes?) - would just be easier to plan and less waiting.