Rosewood Bermuda

This was our fourth and unfortunately our last stay at Rosewood Bermuda. The 2025 stay experience has certainly plummeted since our first three visits. Here are some of the reasons for this negative review: 1. Our room sat directly below The Conservatory. But, we did not learn this immediately. On the first or second night of our stay my wife woke up in the middle of the night to what she described as "the scraping chairs being dragged across a floor". We didn't know the origin of this grating noise. Then, it happened again, a few days later, in the middle of the night and we both woke up. We still couldn't identify the source. The last night of our stay, we were able to finally identify that it was coming from above and did some quick checking and noted that it not another guest room or from a hallway but, in fact, it was noise coming from The Conservatory. 2. On the day prior to our departure, we were presented with our current bill as of 6:45 PM. I was offered the opportunity to do an Express Check-out, Instead, I elected to go to the Front Desk on the morning of our departure. The paperwork that accompanied the Express Check-out offer included the customary "Information Invoice" However, in the morning, the dollar amount of final invoice as presented to me at the Front Desk was significantly different. The explanation? Oh, that initial invoice did not include your final night's stay. While discussing this matter with the Front Desk, I also had to ask why there were three pending charges on my credit card. The first 200 USD charge was not unexpected as it is the customary check to see if the credit card on file is active. But the second and third chares were insulting and annoying. The second charge for almost 8,000 USD seemed to indicate that Rosewood didn't feel that I had a credit line large enough to cover the charges. The third charge for 22 USD was supposed to be related to a potential charge if we used the Island Brasserie for breakfast. 3. We always used the telegraph to indicate when we were in the room and when we wanted the room to be cleared. Unfortunately, Housekeeping either does not get this notification or ignored it. We would come back to the room and find that our room was finally being made up at 2 PM. 4. We had always enjoyed eating lunch in The Conservatory and stopping by after dinner for music and a late night treat. Upon check-in we were informed that The Conservatory is no longer available for lunch. When we tried to stop by after Dinner on two occasions, we were stopped by a sign stating that it was closed due to a "private party" event. 5. Concierge services have come way down. A. We requested that a taxi be arranged along with a reservation for BLU on Saturday evening at 7 PM or sometime after that time. There was no follow-up. No VM to our room. No email. I had to find the Concierge as they didn't seem to regularly sit in their office. I finally went to the Front Desk for help only to find that Concierge personnel sometimes sit in the office to the left of the Front Desk. Yes, everything was confirmed but I was never informed. What happened to the process of updating a guest's itinerary and sending it via email? This was happening pre-visit but stopped during our visit and had to be requested. B. We also requested that we get seats on the shuttle to Hamilton for Harbour Nights for 23 July. That was confirmed. We arrived 15 minutes before the shuttle departure time and when we were asked what service we needed and stated that we were going to Harbour Nights on the Rosewood provided shuttle, we got a blank stare that is never a good thing. A call was made and then we were informed that Harbour Nights was cancelled due to weather. I asked why we were not informed. Another blank stare. Then another call and we were informed that Harbour Nights was "back on" but there would be no shuttle. Not the experience that we ever experienced at Rosewood Bermuda on our previous stays. C. We requested a Taxi be scheduled for the day of our departure for transportation to the airport. Then, we found that the arranged transportation would be charged to our room at $55. Fifty-five dollar to L. F. Wade from Tucker's Point! I asked the Front Desk and they confirmed this charge but I could simply use a taxi at the front for a charge of $20 - $25 dollars. That is what we successfully accomplished. 6. Transportation from Sul Verde and the beach. There were two separate events where we had to wait twenty minutes for the shuttle to arrive to return us to the hotel. The individual employees at Rosewood Bermuda are wonderful. These breakdowns fall into the lap of Management.

Rosewood Tucker's Point was incredible! Stunning views, exceptional service, and delicious food made my stay unforgettable. Driving a Twizy car to explore Bermuda’s vibrant scenery was a blast. Highly recommend this luxurious resort for a perfect island getaway! Also, Bermuda is a Mosquito free island!

We have been to Bermuda many times, but this was the first time we had stayed at The Rosewood and it hopefully won’t be the last! Our bedroom was beautiful with a very large balcony overlooking the sea. The bathroom was stunning with a huge roll-top bath and separate walk-in shower. You do have to take a shuttle to get to the beach but this is by request, so you don’t feel restricted in any way and we never waited more than 10 minutes for one to arrive, indeed most times it was ready and waiting. The drivers were always very friendly and the vehicles were clean and air conditioned, so it never felt like a chore. The beach club was amazing, set on a stunning beach with a gorgeous restaurant giving fantastic views. The conservatory bar was super, we ended up having drinks or late night coffees here every evening. Service was very friendly and welcoming. We had a superb meal at The Island Brasserie one evening with amazing food and service. Breakfast at The Brasserie on the outside terrace every morning was delightful. On our last evening we ate at Sul Verde and wish we had not left it til the end of our stay as we would have definitely returned given the chance. We sat outside on their veranda overlooking the golf course and had a delicious meal with excellent service yet again. There were always plenty of sun beds available by either pool so the hotel never felt busy even though I believe it was at full occupancy during our stay. A large private event was held on the lawns behind the pool one evening, but this did not disrupt us at all. We paid over $2,000 per night for a room that didn’t even include breakfast in the rate and so we arrived with very high expectations, which the hotel managed to fulfil by making us feel very special and hence we will hopefully return.

If you plan on staying at the Rosewood in Bermuda you can expect a beautiful hotel, gorgeous beach and great food (rated on a Caribbean scale). As you may already know, the downside of the hotel is that the beach is a shuttle or golf cart away, but for the undeterred, it is a great experience. Hard to imagine the negative reviews on this site and they seem excessively harsh. Physical plant seemed in great shape though any modernization is welcome. Room was wonderful with extra powerful shower and air conditioning, two very welcome features for any beach hotel. The staff at the beach and at all restaurants were fantastic. The one legitimate critique is that the front desk and concierge are a caricature of competence. At best, perhaps half of the front desk staff know what they are doing and/or actually care about making your stay better. For example, we called in advance to schedule dinner reservations, all of which were never booked. Our shuttle from the airport was not waiting for us and, like others, there were errors on our folio. I also called multiple times to the hotel and no one picked up the phone. When you stay at the Rosewood you can expect an excellent stay, and once the hotel decides to get logistics in order, it will be perfect.

There are many aspects of this hotel that are wonderful and a few that definitely leave a lot to be desired. The main pool is beautiful, the surroundings are tranquil and lovely. Service is very good. Two big issues however…the gym has some good machines but the stretching/class area has only a few mats that are dirty, some balls that are filthy and one antiquated roller that is also dirty. It is very disappointing to see this. The other issue is the main restaurant is a very nice setting and the service is very good, but the food is average at best. I had several meals there over numerous visits and I was impressed only once with a daily catch lunch. I once had a chicken Cesar and the chicken was like raw flesh. Hate to be so graphic but that is the best description. For the prices they charge and the level of service they claim they really need to up their game.