The Beverly Hills Hotel

One of the worst experiences everrrr @ iconic Beverly Hills hotel.... I worked for many prestigious companies in my life Neiman's Saks fifth ave, Bergdorf Goodman Nordstrom in Beauty ( Lancome, La Mer, Chanel, Guerlain ...) many vendors overnight us Beverly Hills hotel, I can say I was in Beverly Hills hotel since year 2000 ... Not famous at all, on December 18 th 2025 around 3:30 pm I need it to take some of pictures in Beverly Hills hotel for my influencer page if you know me you know I love pictures) the hotel was very quiet, I had my self stick | literally did not bother anyone , I know and we all know Beverly Hills hotel it's all about pictures, | literally don't know what I did wrong, the meanness lady ( Desiree ) dress up in security uniform came to me saying it the loud voice " you're not allowed to take any videos) I been to many hotels in my life where no pictures allowed, I never knew about Beverly Hills hotel it doesn't say anywhere....! respect her voice, I'm already Schizophrenic, Bipolar,,. with a proper medicine I can have my great day's I'm trying..... I drove all the way from San Diego, I stopped taking pictures, I explained to the meanest lady I'm just taking pictures of my self I'm influencer, no video of any kind, I even let her look through my phone,.. | left right away, I just went quick to ladies room I have a long drive ahead,,.. Desiree she did not stopped there, she fallows me to my car, I couldn't valet my car is very old, I parked far, on the street,,, I'm just a working, girl, who's fighting to have a good day daily.... She took a picture of my car and harassed me with many words .... On this point my illness was on the next level,., I start driving | literally start shaking, I call Beverly Hills Hotel,,, everyone soo nice told them what happened they transfer me to security management He was on professional point ,,, He said the manager will contact me soon ...and I never heard from Iconic Beverly Hills hotel manager,... I almost got hospitalized from all this ..! just would like to know Not soo tamous people are not allowed in Beverly Hills hotel, people with disabilities not allowed.... Really.., I would like to know if someone's experience was like this ..., I just need it my voice to be heard... Thank you ….

We arrived early for our check in and understood our room was not ready. W mentioned that we had booked a room for 3 and our daughter would be joining us the next day and we would like to order a roll away for her friend (which we were happy to pay for). We also asked if any balcony rooms were available. The front desk attendant was very nice and said she would try for a balcony room. We had a very lengthy lunch and then returned to inquire about our room. We were jet lagged and would have been happy to just get our swim attire and head to the pool, but they kept saying our room was almost ready. After an hour of waiting in the lobby (2:55pm), she came and said she would take us to our room. I was hopeful maybe our wait granted a balcony. When we arrived at the room, it was not what I expected, or as nice as the basic room we had stayed in previously. The room looks out at the rooftop of the lobby entrance and is noisy and not at all aesthetically pleasing. Additionally, there is a 4 foot chaise lounge that I guess the third person is supposed to sleep in, as the room advertises that it sleeps 3. We requested 2 roll aways. She then called back to inform that would be $500. Honestly, the cost doesn’t bother me as much as the situation. I’m pretty sure we were given one of the worst rooms, which she claimed was an upgrade. My “basic” room the last time was far superior. I’m just sad and disappointed as our last stay here was fantastic and led to our return.

I use the restaurant , cute place, in a very nice environment. The location in a nice area. Quick service and friendly staff. The food was lovely, the Yummy desert

Always a great experience at BHH. Staff is excellent and having the Polo Lounge as a dining option will never get old. The pool is iconic the pink entrance and lobby stay fresh. The rooms are surprisingly high tech and extremely luxurious. Housekeeping is great, and you won’t want to leave!

Unfortunately my stay here last week was not good at all. Starting with the front desk lady being rude and unwelcoming to the room service and restaurant service being slow. I still love the rooms and hotel. This was my 3rd time staying here. The staff needs to smile and hustle a bit.