The Beverly Hills Hotel

SKIP IT 😬 I’ve been coming to The Beverly Hills Hotel for a little while now because it used to feel like pure magic. Every detail was thoughtful and every stay felt special. Unfortunately, that magic seems to be fading. The bedding, which was once one of the best parts of the experience, now feels cheap and outdated. The duvet is paper thin, the pillows are flat, and the comfort level is nothing like it used to be. I even tried calling to get new bedding but after waiting so long and being transferred around, I finally just gave up. Service overall has slipped dramatically. It takes 20 to 30 minutes to get a response, even after multiple calls, whether you’re asking for basic amenities or trying to get room service trays picked up. Small details that made this place iconic like the branded key cards and attention to detail have completely disappeared. Everything feels stripped down and generic now. There’s also construction everywhere, which ruins the peaceful atmosphere. Yet despite all of this, they’ve added a mandatory 20 percent service fee even as the service itself has sharply declined. I used to come here to unwind and recharge, but sadly, The Beverly Hills Hotel no longer feels luxurious or special. Until the renovations are done and the service improves, I’d recommend staying somewhere else.

I can't get enough of the Beverly Hills Hotel. It is too expensive to stay there. But I can afford to eat there. In fact, I have dined at all three of the hotel's restaurants over the last few days. Breakfast at the Fountain Coffee Cafe, dinner at the Polo Lounge and lunch at the Cabana Cafe. It gives a visitor an opportunity to experience the ambiance of one of the world's great hotels. The posh and princely Beverly Hills Hotel has been known as "Tinsel Town's playground" and the "Pink Palace" and the "Heartbeat of Hollywood" since it opened at 9641 Sunset Boulevard at the dawn of Hollywood's Golden Age in 1912. This legendary Los Angeles hideaway with five-star Forbes and five-diamond AAA ratings was the first historic landmark in Beverly Hills, famous for playing host and friend to Hollywood royalty for over a century, from deals made in the Polo Lounge to romances lived in the secluded bungalows. Noted for its signature pink-and-green colors, the Beverly Hills Hotel features 210 guest rooms and suites, 22 bungalows, an outdoor pool, full-service spa, 12-acre gardens, a five-star beauty salon, 24-hour business center, fitness center and Bar Nineteen 12, an elegant indoor bar. The rooms feature oversized bathrooms with 1940s Hollywood-classic decor and private balconies. The Polo Lounge is the epicenter of Los Angeles power dining and a favorite gathering place for generations of Hollywood stars and deal-makers and A-listers. Marilyn Monroe and Ives Montand stayed here in 1960. Hunter Thompson drank here. Frank Sinatra and his Rat Pack partied here. Elizabeth Taylor and Richard Burton honeymooned here twice. W.C. Fields and John Barrymore hung out at the bar. Greta Garbo hid out here. So did Howard Hughes, for 30 years. Other notables who occupied private bungalows that cost upwards of $7,000 a night were Charlie Chaplin, John Wayne, John Lennon and Yoko Ono, Gloria Swanson, the Duke and Duchess of Windsor and Meghan Markle and Prince Harry. Even Donald Trump.

My two-night stay was simply outstanding! Iconic landmark hotel. Customer service was excellent and very friendly! The attention to detail was perfect. In no particular order, I wish to profusely thank Mr. Randy Burton, Mr. Franck Provost, Jose' and Ms. Reese for welcoming me. I highly, highly recommend this hotel!

Iconic hotel with unsurpassable Guest Relations I have loved this hotel ever since my first stay back in 1979 when a New York City show business agent told me that I simply had to stay there. The BHH is iconic for all manner of reasons, apart from being one of the most famous hotels in the world. History continues to be created, mainly in the bungalows and Polo lounge, on a daily basis. I don’t have many criticisms however I found the lady Concierge’s on our last visit to be absolutely incredible, way better than their colleagues on the Concierge desk one of whom was borderline rude. Lisa and Marina however were lovely, very helpful and as good as it gets. When my wife and I arrived at LAX, BackLane were supposed to be picking us up. we waited and waited and then I contacted Marina in despair. I was so impressed when the excellent lady Concierge at the Beverly Hills Hotel sent us a terrific chauffeur and vehicle within minutes (see attached photos). Fortunately, any issues are immediately dealt with by Mr Steven Boggs who is head of guest relations, a wonderful guy and such an effective and terrific face of the BHH...I believe Steve is unsurpassable at any top hotel in the world...and he is almost certainly irreplaceable. I particularly look forward to checking in at the Beverly Hills Hotel as I know we are likely to be greeted by Steve. Our children are now adults, but when they were little, Steve was simply brilliant with them. My wife and I have recently returned to another of the top hotels in the world, Hotel de Paris in Monte Carlo. They also have an amazing head of guest relations who is equally used to dealing with A-listers, Royalty and other famous guests. What makes both this lady in Monte Carlo and Mr Steven Boggs so exceptional is that they greet all guests equally and make them feel special. If you stay at either hotel, you will find guest relations to be the best in the world. The BHH is a destination in itself and I will never get bored spending a day with a cabana by the pool. Each cabana has quite a history, Steve is quite a raconteur when it comes to the history of each cabana along with which legendary movie star always sat at which table in the Polo Lounge. My wife and I also enjoy Marilyn Monroe's table! Steve Boggs is not only the BHH Director of Global Guest Relations... I would award Steve with a doctorate when it comes to being the omnipresent historian of this great hotel. While there are some great hotels in Beverly Hills, I could never stay anywhere else since it reopened 30 years ago as this hotel is a destination in itself. I also remember being told by a manager 16 years ago that she would soon be visiting Ascot to assist in opening of Coworth Park just a couple of miles from our Ascot home. My cup of joy simply overflowed. I could barely believe it...and so it came to pass. We visit Dorchester Collection's Coworth Park regularly. It is almost like living close to the Beverly Hills hotel.

Had lunch here with my daughter. First time in LA and it did not disappoint. Amazing food, drinks and staff. Our waiter was called Andy and he was fabulous. We will be back soon