The Peninsula Beverly Hills

An extraordinary hotel with exceptional staff who are a delight. Considerate and always professional.

The room was dirty. Service was far worse here than at peninsula NY or Hong Kong. When I asked the front desk for houskeeeping to clean the stains in the bathroom they were very rude and told me they were "tied up for the next hour." The manager rebecca is incompetent, dismissive and rude also. Would stay at Four seasons next time or Bel Air. No wonder Forbes dropped this place to a four star

We left another hotel because my wife wanted to stay in the same hotel as her sister - the Peninsula. Service has been pretty good, but some quirky things. We opted for a deluxe room, but a bit tight for a family of 4. A lot of the space is in a sitting room off the bathroom. Also, coming back to pile of garbage bags on the floor outside our room also seems odd when spending this much money at a premiere hotel. Waldorf across the street looks pretty nice and new, might try that next time.

I stayed at The Peninsula Beverly Hills last year and absolutely loved it. That experience was so wonderful that I was very happy to return again this year. Unfortunately, this time I was extremely disappointed. The service at the reception and concierge desk was not attentive or welcoming at all. I expected a much higher level of personal attention from a hotel of this standard. The room was also a major disappointment. It was quite small, and the housekeeping was far from what I would expect from The Peninsula. The room was barely cleaned during our stay. Another particularly disappointing experience involved the laundry and cleaning service. My daughter accidentally sent six or seven items of clothing for cleaning. The amount charged was absolutely outrageous and unexpectedly high. While I understand that this was partly due to a mistake on our side, the amount charged was still extremely excessive. What made the situation even more disappointing was the way it was handled afterward. My daughter tried several times to call and clarify the charge and understand what had happened. Unfortunately, instead of receiving assistance, she was treated very rudely, and on several occasions the staff simply hung up the phone on her. This was completely unacceptable and very surprising for a hotel of The Peninsula’s reputation. Overall, I felt that the hotel has lost some of the exceptional level of service that I experienced last year. For a luxury hotel of this reputation, I expected much more attention to detail, better service, and, above all, genuine care and respect for guests. I am very sorry to say that this experience was extremely disappointing. After such a wonderful stay last year, I honestly did not expect to leave feeling this way. Unfortunately, I would not choose to return

My wife and daughter had a wonderful weekend at the Peninsula. We have stayed there a few times in the last year for various reasons. My wife called it the “perfect room”. The service was amazing, the room was super clean and everything was easy. The house car service was so valuable in Los Angeles. With so many hotels jacking up prices “because they can” the Peninsula earns the rate every time. Perfect stay.