The Peninsula Beverly Hills

We stayed at The Peninsula Beverly Hills for a family vacation with my wife, kids, and in-laws, and overall it was a really strong experience. We booked two rooms through Amex Fine Hotels & Resorts. Before arriving, I called to ask about a possible upgrade—while that would have been about 3x the price, the team was helpful and instead arranged adjoining rooms for us, which worked out perfectly for a family trip. I’ll admit, I had read some negative reviews before arriving, which made me a bit hesitant. But in our experience, we didn’t encounter any of those issues—which is actually why I felt compelled to write this review. First impressions matter, and they nailed it. The private motor court entrance and valet setup immediately set the tone—elegant, smooth, and not overly crowded despite being in Beverly Hills. We booked base-level rooms, and honestly, they exceeded expectations. They were very comfortable, well-appointed, and a good size—not cramped at all. Everything felt polished and thoughtfully designed. Where this hotel really stands out is the service. It’s consistently excellent across the board—from the doormen to housekeeping to the waitstaff. Everyone was attentive without being overbearing, and it made a noticeable difference throughout the stay. We also spent time at the pool, which was a great spot to relax, and made use of the car service, which was incredibly convenient for getting around. One practical tip: bring cash for tips—you’ll want it, given the level of service. The overall feel actually reminded me of The Langham in London—classic luxury, not trendy, but done really well. No major downsides to note. I’d absolutely stay here again and would recommend it, especially for families looking for a comfortable, high-service hotel in a great location.

The stay was ok, but the really rude manager, who used to be the bar manager but she got promoted, Rebecca, was really rude to me and my dad. She was extremely unprofessional. I have also heard bad things about her from the staff who work at Peninsula New York, where I stay sometimes, saying she used to work at the bar there, but once she got promoted it got to her head and started treating all of the staff badly. A server, who I will let remain nameless, said that he is supposed to get a complimentary stay at peninsula hotels when he is travelling, but when he was in Beverly Hills Rebecca refused his employee privilege for no reason. Absolutely horrible people out there, this is shocking and just a reminder.

I spent a few days here and Rebecca is very rude and unprofessional. They don’t take car of the guests and are arrogant and rude. Not a 5 star hotel. Take your money and go to a place where they treat you well, and there are many of them in Beverly Hills. There are also cockroaches in the rooms. I switched 3 rooms because of it

After staying 2 weeks, my cats didn’t go through. I called my bank to clear the charge but they wouldn’t let me check back in. The manager, Rebecca, said he saw my name pop up on a “database” and said I should leave, and that I am LOITERING. Really? After I got along so well with all of the staff and spent thousands of dollars, as soon as my card doesn’t go through and I am calling my bank I am loitering? Wow, ridiculous. Rudest and most incompetent so-called manager ever. Stay at the Beverly Hills hotel, bel air hotel, beverly Wilshire, or maybourne instead, where they treat you with respect and have actually good service. The rooms are also old and small, and they have a bee hive problem. 6 bees flew into my room within an hour of me having the window open. Also they allow people to smoke strong weed on the property. Terribly bad hotel don’t stay here

We were dining guests of the Belvedere. Kitchen staff was terrible for a Thanksgiving, Holiday Menu and what you would expect for the holiday was missing. Raviolis and dry tasteless turkey etc The.charge for 3 dinners plus one cocktail $1000. The Peninsula Gaddis in Kowloon former restaurant in Repulse Bay and in tokyo hotel contributed for their star rating