SLS Hotel, a Luxury Collection Hotel, Beverly Hills

We had such a wonderful experience! Our waitersebatian was extremely kind, attentive, and provided excellent service. He has so much charisma and natural talent — he truly made our visit special. Highly recommend!

Sebastian was amazing! Very sweet and polite. We really enjoyed his company and talking to him was a highlight of our trip. Great food and great drinks.

I specifically chose this property via The Edit by Chase Travel due to the "complimentary benefits" advertised for Sapphire Reserve cardmembers. Service Failures & Dining: During our stay, we were directed to the 6th-floor restaurant for a burger. Upon arrival, we found a single, overworked server managing the entire pool deck. After waiting a significant amount of time and helping ourselves to menus, we were forced to abandon the meal and return to our room to order food instead, as we simply could not get any service. Communication & Early Check-in: One of the advertised benefits of The Edit is "Early check-in, if available." Upon arrival, I was told my room wasn't ready but that I would receive a phone call as soon as it was. After waiting a few hours with no update, I messaged via the app only to be told the room was ready. The lack of follow-through was disappointing and resulted in unnecessary waiting. Breakfast & $100 Property Credit: The Edit advertises these as "complimentary benefits." However, both were reduced by mandatory 20% service charges and taxes. Passing mandatory out-of-pocket costs to a guest for a "complimentary" benefit is misleading and inconsistent with the program's intent. Thus it was not even worth using the entire credit Welcome Amenity: Despite being listed as a benefit for The Edit and as Titanium Elite no welcome amenity was provided or communicated unless it was the bottle of water I was given. I value the partnership between Marriott and Chase, but this stay felt indistinguishable from any standard booking.

I feel a bit lukewarm about this hotel. I rarely use my Marriott Nightly Upgrade Awards but if there is one country where there is probably more competition for upgrades it would be United States so I thought this hotel might be a good opportunity to use NUAs. I was surprised to see that a considerably high level premium suite was available with NUA ("SLS Suite") so I requested it and to my surprise it was approved. Having such a large suite in this kind of city is worth a lot and is normally my most important consideration but a lot of the rest of the stay left a bit to be desired hence my lack of enthusiasm for this hotel. The suite is very big (104 sqm) but for a suite that size, how in the world does it only have one toilet, only one sink, and no bathtub? Instead there is a gigantic closet and even another rack for luggage near the bed as if it was not enough. I guess actors and actresses have more luggage than us. I just think the space is not utilized in an optimal way. One of the reasons I try to avoid Hilton chain hotels in the United States is because there is no free breakfast for Diamond guests, it's simply a breakfast credit. With Marriott chain it is normally not the case but here at SLS it was a bit similar to Hilton: 35 USD credit per adult and part of the destination fee also covers part of the breakfast beyond 70 USD. I personally prefer when the breakfast benefit is free breakfast. At least they allowed takeaway to the room but portions were small. Also they were a bit fussy about my wife not being there at the restaurant entrance when ordering and wanting to give me 35 USD credit only, instead of 70 USD unless she showed up. Service elsewhere in the hotel was also uneven at times, for example there was nobody at the entrance to help with luggage upon arrival. I asked for the Your24 benefit for Bonvoy Ambassador Elite guests and 8pm check-out, but it was originally denied. I even offered to downgrade to a standard room, no luck. They said call your ambassador. I called, then they called the hotel and in the end 6pm was approved without changing room. I am surprised the hotel would prefer we stay in a premium suite until 6pm instead of us moving to a standard room at noon and stay there until 8pm. So the end result was ok although the road to get there was not the smoothest. Considering all of the above I cannot say I would avoid this hotel but I cannot say I will rush back either.

My sister and I got dinner here and had the best experience. Amazing food and Sebastian was the most amazing server! Sebastian was so helpful, funny, and kind - he went above and beyond every step of the way. So excited to come back soon!