SLS Hotel, a Luxury Collection Hotel, Beverly Hills

I recently stayed at the SLS Beverly Hills and wanted to share an experience that really impressed me. About four days after checking out, I realized I had left my diamond earrings on the nightstand in my room. I called the hotel, gave them my information, and honestly wasn’t sure what to expect since several days had already passed. Within a few hours, David from Security called with the amazing news that Gloria Ruiz had found my earrings and turned them in. I was so relieved and incredibly grateful. I especially want to recognize Gloria for her honesty and integrity. These earrings are very special to me, and the fact that she made sure they were turned in says so much about her character. David was also wonderful and made it easy to get them back. I was able to stop by and pick them up without any issues. Experiences like this really say something about a hotel and the people who work there. Thank you, Gloria, David, and the SLS Beverly Hills team. I truly appreciate your honesty, professionalism, and exceptional service!

I've read dozens of extreme reviews of this property, both positive and negative, none of which strike home after my first visit this weekend. You can't blame the SLS for below Four Seasons service when the price is one third. This is medium luxury, similar to the W Brand, with modern stylings and an entertaining pool. Don't expect otherwise and its good value for money. There are many great dining venues within walking distance which i find very attractive, but don't expect much from the on-site restaurants or staff. Our suite (743) was spacious and the bed extremely comfortable. Mostly clean and well maintained.

Sebastian is the best waiter in the world. He made the dinner a 10/10.

Book our stay for my husbands 30th birthday. We had a little problem with our check in but the customer service was so good, the hospitality was so appreciated Alyosha was so kind and helpful took care of us my husband is so pleased with Alyosha’s customer service we will definitely be staying her again because of her and the help at the front desk.

Fabulous hotel and front desk staff was so kind and helpful. Special mention to Asia who made us feel really welcome and highlighted all of the amenities.