SLS Hotel, a Luxury Collection Hotel, Beverly Hills

Yesenia at the rooftop is amazing as is Jacob at the concierge/bellman. Overall such a great luxurious experience. The rooftop is a vibe.

I emailed the hotel in advance to let them know I would be celebrating my birthday, and I requested an upgraded room. Alex Bastovanov (Luxury Guest Relations Manager) responded within a few hours to let me know my room would be upgraded. To my surprise I was given the nicest hotel room I have stayed in. The room was beautiful, elegant, and posh! Alex had a birthday treat in the room and not 1 but 2 handwritten cards, a bottle of champagne, and a beautiful robe! These touches truly made me feel special. Alex continued to check on me throughout my stay and even brought me a special rose dessert the next day at breakfast. At checkout, Alex made sure to introduce me to the General Manager Mark Eberwein who was also very kind. To top all of this off I asked Alex if he knew anyone at the Ritz Carlton in Santa Barbara since I was checking in there the next day. Not only did Alex ensure I had one of the nicest rooms at that property, but he had them send a balloon with my name on it, chocolates which were personalized, and a note which said the SLS missed me. This is the type of service you rarely see anymore. SLS has a wonderful person in Alex, and it is his kindness and service which will make me loyal to this property!

My experience at LaDida was absolutely wonderful! Our server, Sebastian, delivered impeccable service from start to finish: attentive, kind, and genuinely thoughtful. He anticipated everything we needed and made the evening feel seamless and special. Sebastian recommended the cheesecake, and I can’t thank him enough. It was hands down the best cheesecake I’ve ever had to end a dinner. Perfectly creamy, balanced, and the ideal way to end an amazing meal. If you visit LaDida, ask for Sebastian — his service elevates the entire dining experience.

Decent stay but probably would not stay again. Only booked because of decent deal with Chase "The Edit" booking. No upgrade room, no welcome amenity as advertised, pricey parking, free breakfast was not really free. Pretty pool and nice rooms though.

Such a cool and welcoming vibe from the moment we arrived! The atmosphere was relaxing yet lively, and everything about the experience felt effortless. The service was beyond amazing — every staff member went out of their way to make sure we were comfortable and well taken care of. A special shout-out to Sebastian, who truly went above and beyond to make our stay extra memorable. His attention to detail, friendliness, and genuine care really stood out. We couldn’t have asked for a better experience — can’t wait to come back!