Sofitel Los Angeles at Beverly Hills

Eduardo was really kind and helpful! Really recommend Sofitel!

We stayed here after my husband’s surgery at Cedar Sinai. The employees are friendly and the entry reception lobby area very upscale and nice! Cleanliness was extra important to us after a surgery and many of the reviews said it was very clean. Up the elevator we were greeted by an attendant who hit the button to our floor. However my enthusiasm soon took a turn when we started down the hallway to our room. I smelled musty rug, mixed with dog urine. I thought to myself, why can’t a hotel as nice as this, replace these very old hallway rugs to go with the quality of their upscale lobby entry? You know that covered up dog urine odor from deodorizer. This was the hallway my husband was to do his walking exercises and I cringed at the idea of him smelling it, not to mention the bacteria. Thank God our room didn’t smell like urine and so I was relieved, but the air felt muggy, like the AC wasn’t quite working. Strike two! Humidity goes hand in hand with musty rug smell and I put two and two together. Considering our lengthy stay, and keeping in mind the two strikes against it, I went down to the front desk to see if their was another room, maybe in an area where there was a designated no pets zone. I wanted my husband to be in the most comfortable and sanitary room as possible, and if there was another room that had better AC circulation, that would benefit his lungs. The front desk clerk said the Sofitel is a pet friendly hotel and the entire hotel is open to pets. I was surprised to hear that. And so be it. I have nothing against pets but during this time after his post op recovery, sanitation is high on my priority list. She kindly offered another room available after 4 days, but given pets can be anywhere in the hotel, I passed. Plus after three days, I didn’t want to pack up and move once we got situated. After a few days, the room felt just as muggy as day one, and twice they sent Maintanence's to check on AC. It wasn’t until our fourth night that I came down with a virus and we needed another room. They apologized but said they were overbooked and nothing was available. We begged them to find another room so I didn’t expose my husband to my illness and that we didn’t have to leave, but they just couldn’t do it. I was very disappointed. Surely there is always a way to make something work. Strike three! Look, I understand fully that this is a business first and foremost, and if they’re overbooked that puts them in a bad situation to try to help us but they made it seem as though it was impossible. Knowing they were dealing with a post op guest, there was a part of me that was saying you got to be kidding! Nothing you can do? Needless to say, very nice staff, but patients from Cedar Sinai, they won’t have your back. The good news is I found an amazing hotel close by with a large patio that we can get fresh air and lounge and absolutely no smell of pets. And no muggy room feel. God had my back! I never do reviews but I thought out of town guests especially who stay for a physical procedure from Cedar Sinai should know. Maybe my experience pertained only to the floor I was on. I don’t know, but just be aware.

Very good hotel,in front Hollywood mountain good services (pool,steam room,gym ..) and lounge

We decided to stay at this property as part of our trip through the West Coast. The hotel is in a very good location. The staff at the hotel was courteous but the reception folks goofed up with my bookings which were all paid for earlier. During checkin, they doubled the credits to one room and left a payment unpaid to the other. So the next day I promptly got billed for 3 days for one room on my card, and given that it was an international credit card, I had to chase the manager at reception to get the entry reversed immediately, which was time consuming. One of our rooms was upgraded to the 'Hollywood hills' view, but honestly, all we could see from the hills was trees and houses. Maybe this view was better than the view of the normal room. The look of the rooms was very old - place needs to be refurbished. We were handed 4 aluminium water bottles for water at the time of checking in, as a part of the ESG governance drive to save plastic. No issues in this - but the problem is that the bottles were very small, and the water dispensers on each floor had only ice cold water, forget normal or warm water. So we had to get the water filled from there across more than 1 bottle and heat it in the room for my daughter who had a sore throat. Not a great idea... Breakfast on the ground floor was nice. Overall, the hotel is part of the Sofitel chain but lacks the kind of facilities and extravagance of the earlier Sofitel Hotels I stayed in.

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Hospitality A heartfelt thank you to the wonderful team at Sofitel Beverly Hills for making my stay so comfortable and memorable. From the Front Desk to Housekeeping and Concierge, everyone I encountered was genuinely kind, attentive and always willing to help. I truly felt looked after throughout my stay, and it’s the people who made the experience so special. A very special thank you to Alex, the Manager, for his kindness, understanding and personal attention. It meant a great deal to me and is something I will remember. Thank you to the entire team for going above and beyond and for making me feel so welcome and well cared for. This is hospitality at its best, and I look forward to staying with you again. ❤️