Sofitel Los Angeles at Beverly Hills

The Sofitel Los Angeles at Beverly Hills was the touch of luxury we needed after 24+ hours of travelling. The front desk agent, valet and porter were all very friendly and enthusiastic to help on our arrival and were forthcoming with tips and advice. The beds were comfy cosy allowing us a restful sleep before our early departure to set off on a jam packed 2 week road trip. The provision of reusable metal water bottles was a nice amenity. Our package included breakfast up to the value of USD90 which was a sufficient amount for a meal and a drink each plus a side or two. The service in the restaurant was excellent and the meals were delicious. The hotel was undergoing refurbishments and although the reception area was in a bit of a mess it didn’t affect our time there whatsoever. It will be beautiful once completed. The only downside was the cost of valet parking. After the USD to AUD conversion parking alone was over $120. A less expensive option to self park would’ve been appreciated. There was a billing error I didn’t realise until after checkout and after leaving Los Angeles, however after emailing the hotel the issue was rectified quickly and to satisfaction. I’d stay again but next time I’d like to stay longer (and without a car)!

Amazing customer service, felt like one of the family. What a beautiful hotel,. The rooms where beautifuly kept. The food was delicious, and the night entertainment was enjoyable. Thank you for the wonderful experience. I will definitely stay again.

Lovely hotel, the staff very welcoming and helpful. Bedding luxurious! Shout out to Emily for sweet birthday greetings. Only disappointment is that there is no rooftop lounge or viewing so the night lights can be enjoyed!

My husband and I have just returned from an 8 day visit to Los Angeles, staying at The Sofitel. I have given 5 stars as we thoroughly enjoyed our stay. We were upgraded to a suite due to our platinum membership. Reception staff, housekeeping staff and porter staff all providing a first class service. Only one complaint. The condescending treatment received by 2 concierge staff. I don't want to go into details but it involved booking transport. At one point, one of the concierge staff told me to 'go take it up with City of Los Angeles '. I took this matter to a manager. I got the feeling that the concierge team looked down on us, treating us as idiotic inferiors, which I can assure you we are not!!!!! Perhaps the definition of concierge should be explained to them. Apart from the unfortunate experience of this team.....I would still recommend the hotel.

I had such an incredible stay at the Sofitel Beverly Hills! From the moment I arrived, the staff made me feel welcome and truly went above and beyond to ensure everything was perfect. The service was seamless, attentive, and always delivered with a smile. The hotel itself is stunning — modern, stylish, and exceptionally well-maintained. My room was spacious, beautifully designed, and had all the little details that made the experience feel extra special. The bed was unbelievably comfortable, and the view of the city was just the cherry on top. The location is fantastic, right in the heart of Beverly Hills, making it easy to get around and explore some of the best restaurants and shopping in LA. I also loved the on-site amenities — the bar and restaurant had a great atmosphere, and the overall vibe of the hotel is both luxurious and relaxed. I left feeling refreshed, pampered, and already looking forward to coming back. Highly recommend this hotel for anyone seeking a five-star experience in Beverly Hills!