Sofitel Los Angeles at Beverly Hills

Visited LA for a birthday celebration. Booked a Luxury Room, 1 King Bed, Hollywood Hills View for 3 nights via the ALL Accor app. This was our second stay - we had stayed in a Superior Room with Beverly Boulevard View previously; would the Luxury Room be worth it? We were provided a room on the 6th floor. VIVE LA DIFFÉRENCE! - The Luxury Room had better (roomier) space design especially in the entryway between the closet and bathroom. - The view of the Hollywood Hills from the room was scenic. Views of the surrounding West Hollywood neighborhood was also quite nice. We could see the Pacific Design Center, and Griffith Observatory in the distance, - The bathroom and shower enclosure was spacious (much better than the Superior Room bathroom). - There were two sets of French Doors that opened to balconets (see hotel website photo for this room category). We appreciated being able to let fresh air in plus having an unobstructed view of the lighted Hollywood Hills at night. - We used the hotel's toothbrush kits and shaving kits. The toothbrush kit was very good; better than what was available during our previous visit. The shaving kit had a very nice razor. WORTH MENTIONING - The bed was super comfortable especially with the featherbed topper. Bed linen was Standard Textile Centium Satin (cotton-polyester blend) which felt great. - The Balmain Hotel Amenity Collection (paraben-free) bath amenities were appreciated. - AC kept the room comfortable. Ventilation white noise was around 60 dB which is quite gentle. - Complimentary WiFi was speedy and reliable at 13.8 Mbps Download and 14.3 Mbps Upload. - Hot water arrived at the shower within 30 seconds which is ok. Used the rain shower head mostly. - We had to ask the front desk for spa robes and slippers, They are both very comfy so make sure to ask for them if they are missing from the room. - There is a minibar in the room, but no mini fridge for personal use. The front desk said we could request one without charge. - Our housekeeping staff (Sophia) kept the room in good order. She also provided assistance with using the Nespresso machine. There was also evening turn-down service, but we did not meet the staff who did that. - The front desk staff (Carolyn and Jennifer) were very welcoming and courteous. We really felt welcome as guests. Valet staff were also caring. - There was an armchair in one corner of the room, and a side chair at the work desk. - The room television was a swivel-base 47" LG FHD (1080p) with about 66 channels of programming. Image was clear. Remote control worked well. - Three elevators. Quick every time we needed to use them. - Complimentary light aluminum water bottles provided at check-in. Convenient filling stations next to elevators on our floor. - I like the thoughtful touch of how the Bose Wave was playing relaxing music when we first entered the room. - Plenty of room lighting and all within easy reach. Hmmmmm... - We did not see any USB charging ports in the room. Remember to bring your adapters. - Hairdryer was a Conair 1875 - a budget model. Could be better to match the overall hotel and room grade. - Paper cups for in-room coffee and tea. They worked fine, but non-disposable cups (eg, ceramic ware) may give a better impression. - Pillows were all soft fill. OK for stomach sleepers, but less comfortable for us side sleepers who would prefer medium or firm fill pillows. - Our side of the hotel overlooked a playground of a small school. We could hear the activity from the playground around 8 am until about 9 am. We were ok with it, but others should know about it if they like to sleep in. SUMMATION - We enjoyed staying at this Sofitel very much - even moreso this time because the Luxury Room was better for us in several ways. We appreciate the special touches here as well as the welcoming hospitality.

Jorge at front desk is very helpful. Suggest to open room service between noon to 4pm.

I had an excellent experience working with Hania and William. They are truly an outstanding team—professional, responsive, and incredibly easy to work with. What impressed me the most is their dedication. Even over the weekend, whenever I reached out, they responded promptly and handled everything smoothly. Their level of service and attention to detail make them a great asset to the company. I highly recommend Hania and William for group bookings and events—they make the entire process seamless and stress-free. Thank you both so much! I’m looking forward to working together again and sending many more clients your way. Best Regards Ana

Meh - alot of pretentiousness from the staff and a dated boho looking lobby from 2015 styling but with guest rooms that looked like they were from the 1990s - perhaps they got the set from Pretty Woman for a song. I'd give this a miss, the staff had a bad attitude and the pool was broken down with no advance notice to the guests, other than them handing you a piece of paper on arrival! I was also recommended to go to and contradictory directions by two staff to get to Beverly Grove across the street, which is a complete ghosttown. Blargh, there are far nicer places to stay in the area with less weirdo attitude (you work at the front desk of a hotel - Prince Charles would have shown far more graciousness) I arrived about 2 hours prior to their OFFICIAL 4PM check in (which other hotel does this? It's typically 3pm) and they were extremely strict about check in and I was basically told to F off over to Beverly Grove ghosttown when I had two tired young children in tow and insisted my room would not be ready prior to 4pm! That's a grand total of 17 hours in your room before you're booted out to the car that you called down to valet for, that didn't show up for 20 minutes. The man suffering from psychosis across the street from the hotel, threatening a city bus in the middle of the intersection with a large baton and knife was the icing on the cake as my kids and were at the crosswalk to go to no mans land - the hotel's favourite, beverly grove!!! This is not a safe area by any means. Go anywhere else! Management should be ashamed.

This hotel is close to perfection. It is a property that truly delivers top-notch service. While maintaining the authentic DNA of Sofitel, the unique character of Los Angeles can be felt throughout the hotel. Rather than repeating the usual comments about the great location or excellent service, I would like to highlight something more meaningful. The hotel provides guests with a safe and welcoming environment, accompanied by attentive and thoughtful service. My sincere appreciation goes to Team Leader Dee, George, the entire Front Office team, and the management team who oversee and guide the hotel. Thank you for helping make our trip to Los Angeles even more memorable and special. If I return to Los Angeles, this will be the only place I consider staying. My deepest thanks to everyone.