Sunset Tower Hotel

I checked out of Sunset Tower this morning after what started as a great stay but ended in a frustrating and disappointing experience. What was meant to be a relaxing celebration for my 30th birthday turned into a night that left me feeling unwelcome and uncomfortable. I booked a king suite for for my partner and I. At check-in, we were warmly welcomed by Megan and the front desk team and even upgraded to a Premier Suite. The hospitality and service during the day was exceptional, and I was genuinely looking forward to the rest of our stay. That night, around 8pm, four friends met us at Tower Bar for some martinis before we went out for the evening. We intended to go up to the suite briefly before leaving (30 minutes max), but at the elevator lobby were stopped by a food and beverage manager (a blonde woman with a top knot) who accused us of not being guests at the hotel. I explained to her that we were guests and gave her our room number. We were then told there was a strict four-person guest limit in rooms, even in the large (massive) suites Respecting the policy, three of our group went upstairs while I stayed downstairs with the others. A few minutes later, I returned to the suite and was shocked to find that hotel security had been sent up to our room to “check” on us, without cause, without complaint, and with no disturbance whatsoever. We were not being loud, disruptive, or violating any policies. I was told that the security team even appeared uncomfortable and confused when they realized there were, in fact, only three guests in the room, and nothing inappropriate was happening. The entire situation felt accusatory, excessive, and frankly, discriminatory. We are a more diverse group than the typical Sunset Tower clientele, and it’s hard not to feel like we were treated with unnecessary suspicion and bias because of that. To make matters worse, the two friends who stayed back at the bar had a drink spilled on them by a bartender who offered no meaningful apology. When we checked out the next morning, we shared the experience with Megan, who was again kind and professional. She apologized and acknowledged that the woman who confronted us had overstepped. She did what she could and offered a $50 credit, which was a kind and thoughtful thing to do, but now feels like a small gesture given how upsetting and inappropriate the situation was. Living in LA, we have SO many great hotel options to choose from, but I chose Sunset Tower because it is a special place. However, while the front desk staff were lovely, the way we were treated by management and security left a strong lasting impression for all the wrong reasons. Hospitality is about trust, care, and respect. I haven’t felt this mistreated in a long time, let alone on such an important day. I am extremely disappointed and would like to share this experience with others.

The Sunset Tower Hotel is one of the best hotels I've ever stayed at and I'm super picky about hotels (I love a good 5 star hotel and airbnbs are out of the question lol). The service was impeccable. Danny at the front desk was so sweet and kind. The iconic Tower Bar & restaurant was fabulous. The food was a 10/10! During my stay I had the lobster tacos, truffle fries, mixed greens salad, the Tower Burger (which is to die for) and more truffle fries...*chef's kiss*. I'm actually still dreaming about those lobster tacos too. Everyone at the hotel is so incredibly sweet, kind and they really go out of their way to make sure you have a phenomenal stay. My room was beautiful! Since I booked it through Amex's Fine Hotels & Resorts program, I was upgraded to a fabulous suite overlooking the pool that came with fresh chocolate chip cookies, a chocolate tower and a note welcoming me for a fabulous stay. To say that I felt spoiled would be an understatement. The minibar is complimentary, the snacks are complimentary, they really take care of you! Thank you again because I really had the most amazing stay and I didn't want to leave. The Sunset Tower Hotel and I are locked in for life! I will definitely be staying here every time I'm back in LA. :) And a special thank you to Angel, Michael, Eric at the restaurant. They were so lovely! :) I'm going to cut this review short because I could ramble on forever but The Sunset Tower Hotel is really THAT girl! Don't hesitate and book your stay with them today! :)

I was split between The London, Pendry, and this art deco fabulosity. I was hesitant at first...my atopic skin knows the difference between four star and five star properties. Despite the museum quality of the historic building, her recent renovation provided modern convenience while preserving the glamour of the Golden Age of Hollywood. I booked the property through Amex and Anthony from the front desk generously upgraded us to room 906. We were celebrating our 10th wedding anniversary, and he was more than gracious to send us a bottle of Prosecco to our room...with a hand written card?! I stayed at various five star properties around the world, and I can honestly say that this was the first time a front desk staff inquired about us, actually listened, and acknowledged our joyous moment with a generous gift. Every morning, we were greeted by Tony who delivered delicious breakfast and meaningful conversations. We sat by the pool taking in the ephemeral blue sky outlined by royal palms. And cocktails. I thought West Hollywood would be full of fake people, but my experience here changed my perception. Everyone I met, from the front desk to their housekeeping staff, were real and hospitable. Overall, I will stay here again, and perhaps I'll get lucky again with room 906 with a stunning view of WeHo and silky sheets that caressed my sensitive skin. My only complaint is that this hotel should be a five star facility, not four. That's just too misleading.

The team curated by Jeff Klein is the best hospitality team in the US....full stop.Everyone went out of their way to make my month long stay perfect. After the LA fire evacuation, feeling a little stressed, everyone was so kind to me and playful with my big dogs. They went out of their way to accommodate my dogs with special seating in the restaurants and helping me get in and out of the hotel safely. What stands out to me is how effortlessly, everyone treated the hotel guests with respect, kindness and personalized care. l come away not only having a lovely time, also feeling like you've made friends for life. Funny note.....as a guest of the hotel for decades, it just gets better and better. Unique and rare accomplishment. I know I'm going to miss mentioning many people, but please know I appreciate the entire team. Megan and her amazing team at the valet. Always friendly and welcoming and VERY helpful guarding my area as I unloaded the dogs. Ness, John and the team at the front desk. Super helpful and went out of their way to accommodate my daily requests. Special thanks to Ness. Now, the restaurants....what can I say....Mauricio, Barbara, Dimitri, Thomas, Hailey, John, Eric, Tony, Angel, Natasha.....the list goes on and on..thank you for your kindness and extra care with the dogs. So much gratitude for the friendly and outstanding service.

The Hollywood history of this hotel exudes out of every pore! The outstanding service enhanced the pampered feeling I felt staying at the Sunset Tower! The staff truly cared that my stay was exceptional. Looking forward to seeing the refresh occurring at the property this summer!