One&Only Moonlight Basin

We are a couple in our mid 60’s whom are well travelled. We are used to staying at high end properties around the world and know what five star and luxury means. We stayed at property at beginning of May which is considered off season. The property is spectacular and they upgraded us to a beautiful suite at no charge and without asking. The room is the best thing about the property. Want to give a balanced review to help other travelers., The Good: -the room -Akira Back-sushi restaurant at property; similar to a Nobu. Food quality was high. -concierge-overall gave excellent recommendations but having resort book anything was twice as expensive as doing it ourselves for the tours -management-they care but not sure if they can turn things around. They did comp us dinner one night for the issues. The Bad; -hot water in room was spotty in early am. Needed to leave very early in morning and it took over 20 minutes to get hot. When second person took shower, water became lukewarm -service-non existent. Lack of servers and lack of training. Breakfast took over 1 1/2 hours one morning. -only two restaurants open during stay and wildwood was fair at best We checked out a day early as just couldn’t deal with the service issues for the money being charged. 20 percent gratuity is added to each check and it would be fine if service was even acceptable. Again, while property is beautiful, it is far removed from other restaurants to go to. You definitely need a car as Ubers are non existence. We were given a free night to go back but doubt we will take advantage of their kind offer. Just too many service issues that makes a beautiful property not five star.

Stunning property with excellent service and great food. Breakfast buffet not to be missed. Butlers go above and beyond to satisfy requests. A spectacular place to experience the wondrous beauty of Montana.

My husband and I are big fans of One & Only properties, having visited multiple of their others. We have been waiting for the moonlight basin location to open for a couple years, so naturally we booked it shortly after they opened. O&O properties have an amazing way of making the resort itself the destination - making the resort the lens in which you experience your location. This property is no exception, but an even more fun experience due to all different types of activities they have outdoors year round. The highlights: - The whole ski experience. We had an amazing experience with the rentals, the gondola, and The Landing property itself. It is such a unique and luxurious ski experience feeling that is truly one of a kind and so different than visiting a normal mountain. - Akira Back. One of the most amazing meals - it was absolutely delicious, service was great as well. - The Moonshack. My husband and I both agreed we could truly sit in this property all day! The bartenders are top notch, and the entire atmosphere is unique and feels authentic to Montana’s roots. Area of improvement: - Nitpicky, but we feel compared to their other properties that the breakfast here falls short. While the buffet is beautiful, the menu itself is trying a little too hard. No real classic hearty breakfast options of that which you’d expect in the mountains. While the uniqueness can be a nice touch to some of the options, we feel there needs to be more variety of the classics done even better by O&O chefs, as they have at their other properties. All in all, I couldn’t recommend staying here enough. The staff and service are wonderful, and the location felt so unique. We can’t wait to come back during summer as we feel it’ll be a completely different type of trip than winter.

My wife and I stayed here for our fifth year anniversary for three nights. Unfortunately, we had a very frustrating stay. This place charges a premium price but up charges frequently and overall was very chaotic and we still trying to get an answer from them 2 weeks after our stay. They have a beautiful spa that can only be accessed if you have an appointment, but day passes are available upon request. The employees are not all aware of this policy and it leads to confusion and inconsistency among the staff. An employee at the spa was very rude and irritated when we tried to use the daypass, it was uncomfortable and unnecessary- the spa was completely empty when we went. This resort is not ski in/ski out (which we knew), we rented our skis from the hotel and had to return to the ski shop because they fit the wrong skis to the wrong boots between my wife and I. After we returned to the mountain with correctly fitted skis, we found that my pole was broken. This was a waste of time and made us question the maintenance, inspection and overall safety of the equipment. They are not forthcoming about the things to do on the property, but are very quick to find ways to upcharge you. They are also very nebulous on billing, we were given our final bill on the night before our departure to avoid confusion the following day. The following morning over $1300 was charged to our account and no one could tell us why. While they did try to make it right by giving us complimentary services, there was a lot of confusion and communication issues. To this day, I am trying to reach someone at the hotel and have tried at least 6 times to get someone on the phone to give me a consistent answer. I keep being told they will call me in the evening, then the next morning. It is very frustrating and makes me regret my stay. Overall, our favorite part of the stay was the moonshack. It was a wonderful place and we enjoyed our time there. There were certain employees that truly tried to go above and beyond (Whitney/Vincent) and it was appreciated. But overall, the stay was not worth the overall frustration. At this price point, you shouldn't have to worry about conflicting/hidden fees, disorganization, broken ski equipment and rude employees. This was very disappointing.

Our 5 days at One&Only Moonlight Basin was one of our favorite trips to date. The serene environment, impeccable design, and attention to detail throughout the property doesn’t go unnoticed. We felt like we had a private lodging in a way, as it felt like home away from home but surrounded by mountains, snow, and friendly support for anything you’d need. Highly recommend staying here if skiing! We enjoyed their private ski rental and private gondola to access Lone Mountain (the ultimate luxury experience)! All of the restaurants were delicious with beautiful ambiance- they also had an amazing spa with unexpected oxygen hookups post massage, and the most beautiful onsen and indoor pool. The Moonshack and Dear Josephine were our favorite places to enjoy a handcrafted beverage and immerse ourselves in nature. A few things I attempted to order were not stocked or ran out( a few things at Wildwood and -The Landing) but I’m sure over time this will be addressed. There is also an observatory nearby where you can reserve a private viewing. I found this out through social media, was able to book a reservation through my resort host, but it ended up being canceled due to weather. The only thing we truly hope irons out in the future is their provided shuttles around the property (lodge to dinner to Moonshack etc) as that’s not entirely reliable - as well as transportation to town (20 min away) expect to pay over $300 round trip. Certainly a surprise there are no other options once you arrive. Will be getting a rental car next stay, as truly we are looking forward to a summer visit to experience a different set of memories. Gorgeous stay, gorgeous place, and the energy here truly felt revitalizing, restoring, and romantic. Send our thanks to some of the incredible individuals working with a sense of pride and integrity to make our visit extra special!