One&Only Moonlight Basin

My wife and I spent four nights at the One&Only Moonlight Basin in early June, 2026. Upon arrival and taking in the vistas off the back of the hotel, it's quickly obvious that this is one of the most beautiful hotels and settings. The design and layout really take into account the views of the surrounding mountain ranges. Our standard room in the main hotel was modern, yet warm and inviting. The twice-daily service ensured that the room was always clean and well stocked. And take the time to get to know the people working there. We met some of the nicest, friendliest people: John at the pool, Neal and Erica in Dear Josephine, Bry at the Moonshack, Daniel at the spa, Mason and Mason in the recreation department, and Agung at Akira Back. A lapse or two in service during our stay was graciously addressed by Luke, the hotel's manager. All-in-all, we hope to go back soon and take our kids, so that they, too, can enjoy this wonderful hotel and surrounding outdoor activities offered.

For clarity, my rating is based off my experience with luxury hotels of similar class and price. For reference, we are a middle-aged couple with lots of luxury travel experience and stayed in an Alpine cabin for three nights, celebrating a milestone birthday. It was our first time visiting Big Sky. We drove to the resort, having spent the day in Yellowstone. The alpine cabin was worth the premium price and added distance from the main lodge to us since we value privacy and a quiet location. The cabin had lovely warm interior design, was spacious, filled with natural light, and had a beautiful view. It was clean (for the most part), had spacious storage, a wonderful soaking tub, dyson hairdryer, and built-in plugs to charge electronics. One of the best features of this resort is how immersed you feel in nature; I believe the architecture lends itself to maximizing the beautiful surroundings. While we unfortunately did not see the resident moose during our stay, we know it was in the area, as we saw hoof prints in the mud and droppings indicating it was close by. The included breakfast at Wildwood was very enjoyable and substantial. There was a large buffet but you can also order from the menu. The only negative of this restaurant, particularly in the morning, is how short-staffed they are. We waited too long for service one morning and missed ordering off the menu because we had a planned activity to get to. So, allow for some extra time if you plan on ordering off the menu here. We ate dinner one night at Wildwood and enjoyed our beautifully composed entrees, and while pricey, we did not feel price-gouged to the extreme level we did when we went to their other restaurant—Akira Back. We would not recommend that restaurant— the extremely small portions and mid-level sushi does not warrant their prices. Which leads to one of the reasons I rate this a three-star experience vs. a five-star. Everything, including luxury travel, is expensive now. But at some point it becomes gross and feels as though you are being taken advantage of. This resort loves upcharges ($7 upcharge for blue cheese olives in a martini?) and does not do an adequate job explaining what is included vs, excluded in their many fees. It’s very at odds with their brand, as when you are welcomed you are told that you are “now family” in a long speech. It doesn’t sit right with this customer. It feels disingenuous. The second reason this was a three-star stay are the many staff missteps, some which can be dismissed since most staff are new and still in training but there is no discount to the consumer for being repeatedly let down by staff. They need to improve with communication and execution. Other negatives for me: bed quality (way too soft) and endocrine-disrupting level of highly fragranced products throughout the resort. Other positives for me: The Moonshack bar, Dear Joshephine atmosphere and mocktails, extensive trail network, spa facilities, excluding the steam room which was down for maintenance. Tip: hydrate like a madman to help with altitude sickness—the spa had special green “oxygenated” water that helped me, even though I was highly skeptical at first! Bottom line: one of the most beautifully designed hotels in a naturally gorgeous location that needs to work on their genuine hospitality and value proposition in the luxury travel space

We are a couple in our mid 60’s whom are well travelled. We are used to staying at high end properties around the world and know what five star and luxury means. We stayed at property at beginning of May which is considered off season. The property is spectacular and they upgraded us to a beautiful suite at no charge and without asking. The room is the best thing about the property. Want to give a balanced review to help other travelers., The Good: -the room -Akira Back-sushi restaurant at property; similar to a Nobu. Food quality was high. -concierge-overall gave excellent recommendations but having resort book anything was twice as expensive as doing it ourselves for the tours -management-they care but not sure if they can turn things around. They did comp us dinner one night for the issues. The Bad; -hot water in room was spotty in early am. Needed to leave very early in morning and it took over 20 minutes to get hot. When second person took shower, water became lukewarm -service-non existent. Lack of servers and lack of training. Breakfast took over 1 1/2 hours one morning. -only two restaurants open during stay and wildwood was fair at best We checked out a day early as just couldn’t deal with the service issues for the money being charged. 20 percent gratuity is added to each check and it would be fine if service was even acceptable. Again, while property is beautiful, it is far removed from other restaurants to go to. You definitely need a car as Ubers are non existence. We were given a free night to go back but doubt we will take advantage of their kind offer. Just too many service issues that makes a beautiful property not five star.

Stunning property with excellent service and great food. Breakfast buffet not to be missed. Butlers go above and beyond to satisfy requests. A spectacular place to experience the wondrous beauty of Montana.

My husband and I are big fans of One & Only properties, having visited multiple of their others. We have been waiting for the moonlight basin location to open for a couple years, so naturally we booked it shortly after they opened. O&O properties have an amazing way of making the resort itself the destination - making the resort the lens in which you experience your location. This property is no exception, but an even more fun experience due to all different types of activities they have outdoors year round. The highlights: - The whole ski experience. We had an amazing experience with the rentals, the gondola, and The Landing property itself. It is such a unique and luxurious ski experience feeling that is truly one of a kind and so different than visiting a normal mountain. - Akira Back. One of the most amazing meals - it was absolutely delicious, service was great as well. - The Moonshack. My husband and I both agreed we could truly sit in this property all day! The bartenders are top notch, and the entire atmosphere is unique and feels authentic to Montana’s roots. Area of improvement: - Nitpicky, but we feel compared to their other properties that the breakfast here falls short. While the buffet is beautiful, the menu itself is trying a little too hard. No real classic hearty breakfast options of that which you’d expect in the mountains. While the uniqueness can be a nice touch to some of the options, we feel there needs to be more variety of the classics done even better by O&O chefs, as they have at their other properties. All in all, I couldn’t recommend staying here enough. The staff and service are wonderful, and the location felt so unique. We can’t wait to come back during summer as we feel it’ll be a completely different type of trip than winter.