Ventana Big Sur, an Alila Resort

One of the best hotel resort experiences we’ve ever had. We celebrated our 8th year anniversary here and from the moment we checked in, you could feel the sense of relaxation on the property. Imagine the most picturesque resort that’s situated in the clouds amongst redwood trees. The staff is really what set it apart for us. They were each so good, you remember them by name. First was Brian, one of the front desk staff who checked us in and was so calm and welcoming. He even followed up with us on our last night to make sure everything was ok. Juan, our server, at the Sur House was hands down one of the best, if not the best we’ve ever had at a restaurant. Other front desk staff we loved were Jamie and hotel manager Julia who went above and beyond the whole trip. They gave us 3 different Happy Anniversary greetings including cookies, a bottle of wine, and personalized notes. Our room was immaculately clean and the linens smelled like flowers. The soaps, fireplace, ambiance, turn down service were all top notch. We’ve stayed at 5 star hotels before but this on another level… 6-7 stars and set the bar really high for us. Overall, just wanted to say thanks. Their entire team deserve the recognition, and can’t wait to come back.

Amazing resort!!! Staff was extremely welcoming and friendly also capable and efficient. Meals were creative and well presented . Outdoor dining was breathtaking at sunset!

The location is perfect. Far away from the crowds with wonderful views. I enjoyed the ambiance the most as I am truly into nature beauty. Will definitely come back!

We had a pleasant and enjoyable stay at Alila Ventana Big Sur for our 20th Anniversary and Father's Day Weekend. Like: Ocean view pool with infinity edge jacuzzi. Japanese style hot springs (clothing optional). Dining at the outdoor terrace of Sur House restaurant with views. Creative and interesting menu options using seasonal ingredients. Thoughtful amenities like a record player in the room, walking sticks, and the Social House with pool table, board games and coffee. Wide variety of programs/activities (both paid and complimentary) Dislike: rustic nature of the buildings (facade is faded cedar). Service was inconsistent. Gravel lot parking.

Lovely intimate resort tucked into the Ventana wilderness. The resort is set up so you can be as active as you like - or as chill as you like. Wide variety of ages accommodated. The dogs that are guests are TRULY accommodated not just tolerated. Special gourmet dog menu and more.