Radisson Collection Hotel, Gran Via Bilbao

We stayed with friends for one night in mid October,Sunday. We were doing a ten night journey from Santiago ending in Madrid. The room what you would expect for Radisson, the bed large and comfortable, but little things weren’t right. I usually give positive reviews, however. The roof terrace bar was inadequate and expensive, said they had run out of nuts, crisps and things and there was nothing they could do about it. The electrics for the bed side lights kept tripping and they had run out of soap in the shower, you don’t expect this from the Radisson.

The hotel has a nice, convenient location and spacious rooms, although they could definitely do with less dust. Breakfast was a little bit confusing— the coffee was watery, the scrambled eggs oddly sweet (could not eat them) and any à la carte orders were either forgotten or never arrived on both mornings we were there. We could not figure out if this was a lack of resources or just nonchalant attitude. The rooftop bar was another disappointment. Service was incredibly slow considering there were only 3 tables occupied (30 minutes for a plate of croquettes!), and in the middle of the evening, the staff shut down the bar tap because they were changing waiters — something I’ve never experienced in any other hotel, not to mention the cost for drinks is as expensive as London. Communication was also a little bit of an issue, as most staff didn’t understand basic English. The spa experience was equally frustrating (Spa staff very nice though! ). If your treatment is booked after checkout, you can’t access the spa, since your room card is deactivated and that’s the only way to get to the -2 floor. When I asked for flip-flops as instructed by the spa, I was handed two dental kits instead — a perfect summary of the confusion and lack of attention to detail throughout my stay. Overall, this hotel fails in service and organization. Such a shame, because the location and room size could have made it a great stay.

Shower too hot. No maintenance to fix til 10am. Could not call for service/front desk, phone not working. Not a 5 star $$$

5-star hotel - but ice cold water in shower early morning when departing…not worth it ! The hotel has a good location, however really needs a make-over / renewal.

Great modern Hotel very centrally located close to shopping and Bars and Restaurants. Very modern hotel which was very comfortable. Service was poor for Breakfast and the Rooftop bar is lovely but service again was poor despite them charging premium prices. Was also disappointed that there was no complimentary bottled water in the room - if you wanted water you could get a small bottle from the mini bar for €5.00 which seemed excessive. Overall we liked the hotel and loved our weekend in Bilbao area