Radisson Collection Hotel, Gran Via Bilbao

I usually don’t post reviews as a travel professional but these types of hotel not labelled properly are hurting our business I had decided to ignore the negative reviews… This is not a 5 stars and barely a 4: - pool is shown on third party booking but is extra payment (50€ for three for one hour visit) - junior suite (700€ for two nights) on 1 st floor looks like half grounds, windows are highs so you don’t really see outside, room is rather small - no parking (third party 7min walk) and no sign outside the hotel for where to stop - no one to welcome you and help (concierge desk simply put on busy on the phone line when we left, no means to have help for luggage despite being with a pregnant woman) - forgot to make the extra bed, extra towel etc for kids - AC was not working (came in it was 18 and they had to change from reception to make it work, never sent anyone to help) - reception staffed with young folks and no real managers - type of service or when you call not at all five stars, no hi, no help… just “wait and we will see” and hanging up abruptly - room had a lot of scratch everywhere Bottom line for a 5stars radisson collection, you get no service and below radisson 4* quality. I have raised all these points when there, no response to any. Could have started with yes we advertise the pool but it’s 20€ per person! Very disappointed

really bad experience for this level of hotel. cold bath water at all the 3 nights, dragging furniture all the time with really bad sleep nights. a nightmare for this level of hotel.

Nice hotel, emblematic building in the city center. Rooms are very good, however the aircondition panel not properly working. The first two days the staff was absent ( easter) subsequently services ( breakfast/ reception/ cleaning) were very delayed or absent. Manager did his best and was very apologetic which we appreciate.

The Radisson Collection hotel in Bilbao is in a very convenient location, close to all amenities, stores, restaurants, cafes, the river, plaza nuevo and the Guggenheim museum. Everything is in walking distance. The hotel is modern and the rooms spacious and clean. Reception staff were all very nice and helpful. There is a gym, spa (booking necessary) and a restaurant and bar on the 7th floor. There were a few smaller details that were not taken care of. It was mentioned that breakfast starts at 7am, but not that on the weekends it is 8am. There was a coffee machine in the room, yet no coffee capsules. The hand moisturiser ran out and wasn't refilled and the beds weren't made on one of the days, only the towls exchanged. Convenient location, nice, but lacking a in a few smaller details.

I am writing to express my strong dissatisfaction with the additional charges on my final invoice (AFP6B00512) and the substandard level of service provided during my stay between March 20th and March 22nd, 2026 (Reservation: 1H82PSLN). Upon reviewing my bill, I noticed a "Service Charge" of 100.00 EUR charged to my Visa card. I did not use any room service for food or beverages. I would like to clarify the following points regarding the "services" provided: Room Maintenance Issues: The hairdryer in my room was broken. When I requested a replacement for my elderly and ill mother, I was told by your staff that there was "no one available to bring it" as they were alone at the reception. Missing Amenities: There was no wine opener or adequate glassware in the room. I had to specifically request these basic items. Lack of Housekeeping: On the second day of our stay, our room was not cleaned. When I called to request cleaning, I was told the staff was "too busy." Consequently, I had to request basic necessities like clean towels and toilet paper myself for a room that remained uncleaned. Charges for Essentials: When I requested water for my sick mother, I was told it was extra. While I reluctantly agreed to the water charge, I see a 100 EUR charge on my bill. If you are charging 100 EUR for delivering clean towels, toilet paper, or a wine opener to a guest’s room—especially when the room was not cleaned as it should have been—this is completely unacceptable for a Radisson Collection property or any hotel in Europe. I demand an immediate refund of the 100.00 EUR (excluding the cost of the water if applicable). If this matter is not resolved promptly, I will escalate this complaint to Radisson Corporate, relevant tourism boards, and all consumer protection platforms. I look forward to your immediate confirmation of the refund. Sincerely, Hande Cicek +905433240644