Radisson Collection Hotel, Gran Via Bilbao

Don't be fooled by the five star rating. This is at best a 3.5 star hotel.Apart from reception, staff don't speak English and there is an obvious staff shortage in the catering areas. Breakfast is shockingly bad for a 5 star hotel. Machine coffee, choices are very limited and there is cleanliness leaves a knot to be desired. Suffice to say I have had better breakfast and service in a two star in a northern Greece town. Even basic essentials like slippers ,you have to ask for from reception and of course not even a complimentary bottle of water in the room. Iv this was a 3 star hotel I would not complain but 5 stars? Certainly the Radisson brand should have another look at at standards of this n Hotel unless this is the way they chose to go .

I was there for a cocktail party for 41 persons on the roof terrace but it was very very disappointing. The service was not 5-star hotel like. I wrote an official complaint by never received any answer or follow up

The hotel looks great and furnishings are lovely. However, we were given a room on 6th floor (605) and the noise from the bar above was horrendous! I called at 12.30am and was told they were shutting and just putting away the chairs. I was then woken up at 6am again by them moving around chairs! We barely slept and I did mention to staff again in the morning and no response. Staff grumpy at breakfast and barely any clean tables, people sat outside stead. Style over substance! I did submit a complaint via the website and no response.

The hotel is centrally located...all the main attractions and the old town are walkable. As VIP members, we were upgraded to a suite which was a very good size and quite stylish. Again as VIP members, the hotel provides free access to the pool and sauna (on L-2) which are run by an external company. However, the pool is merely a plunge pool with only 4 people allowed at any one time (so reservations are required). There's also a token 24hr gym which only has a few machines available. The roof bar on the 7th floor is quite a nice open space but without a view as such. Breakfast is served here too and is supposed to kick-off at 7:00 but actually the staff were still setting-up at 7:15 when we turned up. It consisted of a smallish buffet and cooked to order items which were all pretty standard. Overall, we enjoyed our brief stay here mainly due to the location and the suite upgrade.

Recently stayed three nights at Radissin - Bilboa. Our stay was excelllent. This hotel is perfectly located within easy walking distance to attractions such as Old Town and the Guggenheim Museum. An undergroud train is directly across the street and there are many restaurants and pubs closely nearby. From the airport, about a 15 minute uber ride. Our room was specious, comfortable, and clean. All of the service that was provided was also exceptional. Highly recommended.