The Sanchaya

The Sanchaya is quite simply the best resort we have experienced, and it is the team and the attention to detail that make it. From arrival at the boat terminal onwards the whole visit was seamless. We were welcomed and minded from the moment we set foot on Bintan to the moment we left. The service was second to none. Our preferences were remembered from the very first meal - my daughter doesn't take citrus in her drinks, noted on day one and maintained faultlessly for the rest of the stay. That was the level of attention to detail throughout: personal and genuinely warm, but never intrusive. A hard line to walk, and they walk it perfectly. The food was incredible from breakfast through to dinner, and between that, the service and the atmosphere we never felt the need to leave the property. There was always somewhere to go or something to do depending on the mood, whether we wanted quiet or something a bit more social. For a family with two teenagers there was plenty to do — 2 padel courts, a very well-equipped gym, bikes along the lake, walks on the beach, swimming, yoga every morning and archery. A trip to the fireflies and a round of golf topped off the experience. We had a ball. We genuinely didn't want to leave and can't wait to come back. Thank you to Greg and all the team for such a wonderful stay.

Our stay at Sanchaya was on point - it was decadent, relaxing, intimate and recharging. We still can't believe it's in Bintan, just an hour's ferry from Singapore! The beach where The Sanchaya is situated is pristine. Soft white sand, clear blue/green water, added to the luxury of the place. The pool is beautiful and of a good length for laps and privacy. We love that the hotel only has 30 rooms which gives it that extra seclusion and exclusivity. The colonial decor inside and on the facade exudes an elegance and islandish serenity. The interiors in the salon and restaurants, give it a masculine, old gentlemen's vibe which is exquisite. The staff are warm, personable and attentive. We felt very well taken care of. We also enjoyed a few games of padel and cycling around the nearby lagoon (7.2km!). Highly recommend for a weekend getaway to reconnect, recharge. You will feel like you are further than just 1 hour from Singapore! And if you are not living in Singapore, this is a treasure for rest and tranquility.

This resort is exceptional. Our lagoon suite was large, clean and comfortable. Complimentary beer, soft drinks and snacks. Public areas, including the beach, restaurants and bar were first rate. Little wonder that this place has Michelin Stars. Of very special note was how all staff remembered our names and addressed us using them throughout our complete stay. When on the beach, staff delivered baskets to us full of drinking water and sunscreens. They were attentive to anything we needed. We would go back to this Sanchaya in a flash.

For those who seek an exceptional luxury hotel experience, I feel you owe it to yourself to research this hotel fully. I recently completed a month-long journey through Southeast Asia with my family, during which I stayed exclusively at top-rated five-star hotels. While every property on our itinerary was excellent, The Sanchaya Hotel stood out as truly exceptional and was, without a doubt, the absolute highlight of our travels. Every aspect of our stay surpassed the traditional five-star standard: • The Culinary Experience: The food was extraordinary, showcasing incredible flavor, presentation, and creativity at every single meal. Do not miss the private BBQ on the beach. • Flawless Service: The attention to detail, warmth, and proactive care demonstrated by the staff made us feel welcome and valued. • Breathtaking Grounds: The beachfront property itself is stunning, meticulously maintained, and provides a perfect, serene escape. • Impeccable Rooms: Our accommodations were pristine, beautifully designed, and offered the highest level of comfort. The entire team was dedicated to hospitality: this is a very low-density property, so we often encountered the hotel manager, the F&B manager, or the hotel supervisor going about and dedicating themselves to making our experience exceptional. Our family extends warm thanks to Greg, Dian and Nawa: your efforts create a high benchmark for what a luxury hotel experience should be. Warm regards, Kakek dari cucu

There are great hotel stays on vacation, and then there is The Sanchaya. This property and its staff truly stands alone. From the moment guests arrive at the ferry terminal, they are guided into a private lounge for only Sanchaya guests. The wonderful staff, or Artisans as they are called, takes care of immigration for guests so they can start their vacation immediately. After a short drive, guests are greeted by a tour of this stunning property and a personal welcome from the exceptional manager, Greg. The property has every amenity one could ask for but, simultaneously, it intentionally lacks the feel of a large resort. There are only approximately 30 rooms and, as a result, guests are permitted abundant space to enjoy their activities without fighting crowds. By example, the pool is a centerpiece of the property but, given the intentional size, chairs are plentiful and poolside service from the resort’s artisans is never delayed. The best description I can provide for the resort is understated luxury with impeccable guest service. The special touches that make a stay at The Sanchaya exceptional are the small details that make guests feel at home. Each artisan knows guests names and takes the opportunity to get to know them. Coffee preferences are remembered and served the next day without even do much as needing to order. (And the Sanchaya blend coffee was itself outstanding). No special request is considered unreasonable and the artisans go out of their way to serve resort guests’ needs. And the food is every bit as delicious—and interestingly varied—as one could want. After visiting for three days, we eagerly look forward to rejoining our friends at The Sanchaya at the earliest possible opportunity in the future. Our experience was as next-level exceptional as we could imagine, in every way.