The Sanchaya

From the moment you step into the Sanchaya lounge at the ferry terminal, you are made to feel special! We were greeted by a staff member who checked us in to the hotel whilst we were in the lounge. They also collected our luggage whilst we enjoyed a drink, relaxing, listening to chilled music. What a fantastic start! We were taken to the hotel, which is a short drive away and upon arrival, Greg (the manager) and two other members of staff were waiting for us. We were then taken on a tour of the grounds which are absolutely stunning! Every staff member we came across seemed to know our names, which we found so personal and like they really cared. Our room was massive! The bed was very comfortable and there were lots of lovely complimentary touches such as snacks and soft drinks etc. Food was outstanding and the chef even made the effort to come and talk to us on a few occasions and offered to do an Indonesian three course meal for us one evening, which we enjoyed very much. All the staff made an effort to talk to us. I can’t remember all The names but Josua really stood out. All of the restaurant staff gave us outstanding service, not forgetting housekeeping who were also fantastic! Reading through previous negative reviews, it saddens me that they are from people who haven’t stayed at the hotel and just wanted to use the restaurant. Maybe stay at the hotel before you leave negative reviews! We’ve stayed in many five star hotels including Raffles Singapore and the Sanchaya is by far the best! Thank you to Greg and all of your amazing team.

Wonderful stay with wonderful experience within serene natural surrounding and charming setting. Particularly the attentive par excellence service from all staff ensuring my preferences were met. Special appreciation to Chef Sandi and Chef Yunike have curated bespoke menu for my dietary requirement for each day during my stay.

An extraordinary venue filled with beauty, ambience and old world charm. Fabulous staff members and lots of activities for my teenage children. Food is superb and the breakfasts are to die for. The manager Greg Williams and his team have the expertise to ensure we had a perfect stay. Love, love, love. We will be back!

We tried to book a table at the Tasanee grill for my husbands 50th birthday online. But had no answer from the hotel 24 hours. Since we were staying at the hotel next door, we just tried to get into the restaurant for dinner, but the security refused to let us in, even though the restaurant looked completely empty and we had wanted to make a reservation online. He claimed that the restaurant was fully booked. So we just left to the next restaurant.

A really lovely, intimate hotel - only wish we could have stayed longer! Customer service was exemplary from the seamless check in, to the offer of a complimentary late check out on departure. Staff and the estate manager couldn’t have been more friendly and helpful. The pool area was fantastic and once the tide came in, the sea was also lovely for a swim. Food was great, and the quality and variety of the breakfast (buffet and à la carte) was impressive. It was a very easy transit to and from Singapore, and would be a perfect choice if you’re looking for a relaxing and luxurious break in Bintan.