Hyatt Regency Birmingham

Our first time staying at the Hyatt Regency but it will certainly not be our last! Gorgeous hotel with incredible staff and a genuinely lovely atmosphere into the bargain. Has a very tranquil feel to it. Highly recommend

The parking is not as advertised- there is a very small car at the front - you are directed to The Leornado two blocks away. It is very noisy - we were on the fifth floor and you could hear the music from the local bars - it starts at 9.30 am- earplugs are a must. The bed is uncomfortable- ‘buttons’ protruding on the mattress and poor quality, flat pillows. Probably the worst nights sleep we’ve ever had in a hotel. Room was fine, bathroom a bit dated- be careful-shower nearly took my skin off- not in a good way! We booked predominantly for the accessibility and parking but have had much better stays in a premier inn. The staff were friendly and polite and the foyer and bar area are nice.

The hotel is very well located to the train station and the Bullring shopping area. It is bright and vibrant and the room was very comfortable and clean.

Very poor customer service. No one answers the phone, no o e gets back to customers as promised. Very disappointed

Amazing staff. Very welcome ad friendly. Goes a long way these days. As soon as we arrived the guy at the hotel door was helpful with parking and then upon entering was made to feel welcome and they couldn’t do enough