Hyatt Regency Birmingham

Excellent hotel and wonderful staff . This hotel appeals to the discerning. Very clean rooms and great food . Well worth every penny

We were very grateful to find a parking space in the hotel car park, as one of us has mobility issues. Though it's expensive, at £27, it's much the same price as parking at ot Brindley Place or the Mailbox and means less walking. When we checked in the accessible room we'd requested wasn't what we were allocated (this has happened in hotels before, so we always check before we leave the reception desk). The reception staff impressed us by immediately switching us to an accessible room, which was ready, adding that they'd get it changed to our choice of feather-free if we'd let them know when we would be out of the room so that housekeeping could go in. The room was very clean, with an armchair and desk with chair. It was spacious and the bed was extemely comfortable, with good quality linens. Black out curtains were very effective and there was a large TV, safe, mini-fridge, complimentary water, kettle and Nespresso machine. The roll-in shower was powerful. It was very quiet overnight. We had access to the Club Lounge and enjoyed tea, coffee, soft drinks and snacks during the day, with canapes and a choice of alcoholic drinks in the early evening. Breakfast was very busy and staff seemed too few to deal with service efficiently, but they did their best and were very pleasant. Very close to the Symphony Hall and Brindley Place.

A great stay which is always so convenient when attending the Symphony Hall for concert or events. Hotel always friendly and welcoming

We stayed at the Hyatt for the Peter Kay show and what a show it turned out to be… although probably not quite the one we expected! From the moment we arrived, the staff were incredibly welcoming, kind and helpful, which made our trip even more special. After a slight wardrobe malfunction before heading out, the staff came to the rescue with a sewing kit and plenty of reassurance — lifesavers for two parents who rarely get a night away from the kids, especially with hubby working long paramedic shifts! Unfortunately, the evening took an unexpected turn when the show was cut short due to a bomb hoax… just our luck! Despite the chaos, coming back to such friendly and supportive hotel staff really made all the difference. Thankfully the show has been rescheduled for 25th July, so we’re now hoping we can stretch to another stay and turn it into a little wedding anniversary celebration too. Fingers crossed!

Excellent hotel - exceeded my expectations. Really nice room, good staff service, plan to go again when visiting Birmingham