Hyatt Regency Birmingham

For the last six years I have been staying in this hotel and became a member of Hyatt. I love this hotel and the friendly staff.

The experience of check set the scene for my stay, Gaby on reception offered excellent customer service, I felt welcomed and valued as a guest. The rooms are nice, clean, spacious with great views. The club house is exceptional and breakfast is very good.

Hotels one of the best iv ever been too, hotel staff are great it's clean building is gorgeous, in a good part of town aswell, honestly one to stay at

We stayed at this hotel on Sunday 10th August 2025 for my birthday. I have recently been diagnosed with a serious illness and decided to treat ourselves by booking a club room with access to the club lounge. We have stayed there previously and used the club lounge to enjoy a glass of wine or two when returning to the hotel later in the evening. This time we arrived too early to check in but stowed our luggage and were granted access to the lounge. We both had a coffee and water before going out to the city. Prior to leaving we enquired about the lounge services and were told that drinks and canopies were only served between 5.30pm and 7.30pm. These times are not clear on their website, no access to services outside the restricted hours, even though we had paid extra. We were advised to return about 1pm. We arrived a little earlier and returned to the lounge. Our dirty cups and glasses were still on the table from nearly 3 hours previously. We were unable to have a coffee as the machine had no water. Not happy with paying extra money for something I didn't receive. When we checked out at 8.15am the next morning I asked to speak with the Duty Manager and was told he wasn't there. The receptionist assured me that she would inform the Duty Manager, Victor, to ring me that morning. 3 days later I am still waiting! Be aware that if upgrading your room to club it is more expensive for little to nothing extra

Hotel is lovely, location is great right on broad street. I travel regularly for business but on my last stay, I extended my trip by one night at front desk in the morning, returned after work to find they had no record of me booking another night. My property was taken by the hotel and placed in lost property by the cleaners. Money was taken from my room and not all of my items were ever found. I made a complaint and I was informed I should’ve put it in the safe. I was treated as if I was making it up, and was offered a discount on my next stay as recompense. Would not recommend, the service and aftercare was non-existent. As a result our company has blacklisted the hotel and no staff member will stay there as a result. I have a crime reference number also.