Hyatt Regency Birmingham

Paid top price for a very ordinary room. Broken heating and bathroom vent that was not fixed despite asking staff to investigate

Hotel fine, great location but … Booking.com £380 Debit card charge on arrival £470 for adding 2 breakfasts. I’m not a review type of person. I just want to make people aware that there is an unexpected charge on top of what your booking agency may have quoted. Staff are pleasant Rooms clean but maybe need an update Location good especially for the ICC - a one minute walk over the bridge link I’d go again but will be more ready for any extra costs next time.

Lovely room and great hotel. I was impressed and look forward to my next visit. It's a good location with great atmosphere. Staff were polite and friendly.

We stayed at the Hyatt Regency Birmingham for a week during the IBMS Congress 2025, and it truly felt like a home away from home. The location is unbeatable—there’s a direct bridge to the ICC, which made attending sessions incredibly convenient. It was such a pleasure to be able to pop back 'home' for lunch or a quick break without hassle. The staff were consistently warm, helpful, and professional, creating a welcoming atmosphere throughout our stay. We opted for a Club Room, and the Club Lounge was a real highlight—quiet, well-stocked, and a great space to unwind or catch up on work. While the Congress itself went well, I’m currently navigating some financial challenges in my work with RCPath. In that context, the Hyatt offered a sense of safety, security, and calm that was deeply appreciated. After long days of networking and presentations, returning to the comfort of the Hyatt was a genuine relief. Highly recommended for anyone attending events at the ICC or looking for a high-quality stay in Birmingham. We’ll definitely be back.

My partner and I stayed here for our anniversary in August. We checked in and decided to make use of the hotel pool. After leaving the swimming pool and entering the mens changing rooms, my partner found the locker he used to store his belongings was ripped open and his stuff was thrown all over the floor and his wallet was stolen. We found out from the cctv that a man had walked into the hotel and got in the lift to the swimming and spa facilities and told the women at the desk that he had left some items in the changing rooms. The woman on the desk just let him through without doing any checks to see if he had previously stayed at the hotel or did use the changing rooms previously. To summarise, a random man off the street was able to enter the hotel and enter the changing rooms without any proper checks from staff members. My partners bank card was used on broadstreet minutes after it was stolen and he had the stress and inconvenience of cancelling all his cards and buying a new driving licence. We made a police report but the hotel is honestly useless to have ever allowed this to happen. The security guards at the front entrance are clearly there just for show. We've stayed in Premier inn hotels with better security then the Hyatt. The hyatt hotel didn't even offer any money back to us, given it was their useless staff that were to blame for what happened and it caused us a massive inconvenience. They only offers % off our next stay which is laughable as we will never stay here again.