Hyatt Regency Birmingham

Very attractive restaurant setting. The best breakfast I’ve experienced in a very long time, delicious! Friendly, professional and efficient staff. Helped us with parking and sorting out our room when we were put in the wrong one. Lovely to have the floor to ceiling windows overlooking the canal, amazing view. Furniture, decor and bathrooms looking a little tired and shabby in places. Could do with freshening up the rooms. Bathroom definitely in need of an upgrade. Shower leaked. Lovely stay apart from that.

Sort your hiring standards out! 20 minutes to make an irish coffee in an empty bar. 🤡🤡🤡🥴

This hotel is well located within the city centre, next to the Symphony Hall and the Convention Centre and very near to the townhall, bullring, etc. About 10 minutes drive from the main train station. The facade is deceptively modern - all glassed up. However, once inside, you can tell that this hotel has "been around" for quite a while. Furniture, beddings, toilets, bathrooms etc are all rather dated, worn out. Especially the toilets - the WC flushes in the toilets are very weak and feeble and really need to be changed. The room smelled musty and the air-conditioning took almost a day to get to the desired temperature. No way to open any windows because there aren't any "opening" ones. So no fresh air possible. The hotel wifi was also very erratic and weak. All in all, for the facilities and "hardware", I would have given this hotel a 3/10. However, what saved this hotel was the staff, service and management. I must say that I've been to many five star luxury hotels which cannot match the staff behaviour and quality service standards here. First, the reception. They were fast, efficient and very helpful. Next, housekeeping - excellent!!! They followed up and ensured that ALL my requests were fulfilled. That really surprised me. Kudos to the housekeeping team. Everything was consistently done. Next, the breakfast area - service and attentiveness was beyond excellent. Very efficient, polite and well trained. Last but not least, the lounge. It was small, and there was really nothing offered during the day other than a few soft drinks and water, tea and coffee. But the staff who was there in the evenings was very pleasant and helpful. A lovely lady. The food was so-so though. So for the people experience, I would give this hotel a 9/10. All in all, a good enough stay, though the hardware and wifi problems really made it unpleasant.

Another excellent visit to this hotel. As with everywhere, it's the staff that make a huge difference. When you visit, interact with them and you'll find that they will go out of their way to make your visit a pleasure!

My family and I had a confirmed spa booking for Saturday the 4th of April, which was arranged as a special occasion to celebrate both my mother’s and my older sister’s birthdays. As you can imagine, coordinating availability for all of us is very difficult, which made this occasion particularly important. Upon arrival, we were informed that our booking had been incorrectly scheduled for Sunday 5 April, despite us holding confirmation for Saturday 4 April. This error was clearly not on our part, yet no meaningful effort was made to resolve the situation. We were told there was no availability due to staffing issues, and no alternative arrangements were offered that reflected the significance of the error or the occasion. While a refund was mentioned, this alone does not adequately compensate for the disruption and disappointment caused. What was most concerning, however, was the low level of customer service from the staff but especially the conduct of the duty manager, Victor. Rather than demonstrating understanding or attempting to de-escalate the situation, his manner was dismissive and unhelpful. At one point, he stated that allowing us to use the spa facilities was a “favour,” which felt entirely inappropriate given that we were there for a confirmed booking that your team failed to honour. At no stage did we feel that genuine customer care or effort to resolve the situation was demonstrated. The lack of empathy and professionalism significantly worsened an already frustrating situation