Montage Palmetto Bluff

A unique experience visiting the magnificent Montage Palmetto Bluff. Incredible attention to detail, endless variety of activities, delicious food, great staff. We loved the complimentary bikes which allowed us to ride around at our leisure, there is something for all ages. Highly recommended

We booked 2 rooms (and were given adjacent rooms 5204 and 5203) for 4 nights 31 July to 4 Aug. On arrival late at night the temperature in 5204 was freezing and the thermostat had been set to its coldest setting with the fan raging (a 1cm pull down chain meant standing on a chair to switch it off). In contrast, 5203 was boiling hot due to no AC having been left on. I was greeted by nearly slipping over in the bathroom of 5204 due to a puddle of condensation at the entrance and then noticed a large puddle of water in front of the toilet as well. The door to 5204 took significant force to open and my family could not open it without me so we used the door at 5203 throughout the stay. Both of these issues were continually complained about but never resolved - no apologies either. In both of these rooms, the TV was immovably positioned flat on an adjacent wall to the king bed so be prepared to crook your neck if you like watching TV in bed. Beautiful peaceful setting but was bizarre to have a DJ blasting out pop songs at the pool side on our first day and only day when the weather was sunny. Quite a few restaurants at the resort but all with very similar menu choices which is pointless if you are trying to enjoy a long stay. Lastly, don't expect the hotel to extend you any credit, they ensured they debited everything upfront and any extra spend debited as soon as practically possible. Odd behaviour for a luxury hotel which will usually just place a hold on your card which means here you cannot switch payment card at the end of your stay. Despite low occupancy, we were only offered an extra 30 minutes late check out although if you book (cannot switch later) with AMEX I heard would automatically entitle you to 4pm although this was never mentioned to us at the time of booking which was done directly over the phone. To conclude - lots of improvements required to meet international standard luxury quality. Attention to detail does not match the rating or the cost.

My fiance and I had the pleasure of staying at the Montage Palmetto Bluff this past weekend to celebrate a 30th birthday and our five year anniversary. From the moment we stepped on property Anthony greeted us with his big smile and was sure to make us feel special. Sepp at the front desk was extraordinarily helpful and attentive at check in. And Richard - Richard is the absolute best. He made sure we got squared away for our tennis match on Saturday morning by taking us to get our tennis shoes from our valeted car and he even took us to our court. Vladimir and Jordan at Riverhouse and Buffalos gave us the best food recommendations. We are already coming back in January. We cannot recommend this place enough.

We just celebrated our anniversary at the Montage Palmetto Bluff - our first time to the resort and we loved every minute of it. The staff was always very friendly and helpful, the food and drinks were exceptional. We enjoyed riding bikes around the massive area at our own pace, stopping for a drink and a snack along the way - it was very relaxing.

Unbelievable end of Summer trip for my Wife and me. The staff at Palmetto Bluff is second to none and the same goes for the rooms, restaurants and grounds. We are already planning our next trip back. Thank you!