Montage Palmetto Bluff

Never disappoints Even with the rain and dreary weather. I always feel like a well rested and reset Queen when I leave! We always look forward to getting back as soon as we drive away!

The Montage resort is amazing! The grounds are beautiful and the staff very welcoming and accommodating. The food and drinks are delicious with generous pours.

Exceptional from start to finish. This is our 3rd year in a row for a girls long weekend and every year we love it more. Perfect mix of relaxation and activity

A unique experience visiting the magnificent Montage Palmetto Bluff. Incredible attention to detail, endless variety of activities, delicious food, great staff. We loved the complimentary bikes which allowed us to ride around at our leisure, there is something for all ages. Highly recommended

We booked 2 rooms (and were given adjacent rooms 5204 and 5203) for 4 nights 31 July to 4 Aug. On arrival late at night the temperature in 5204 was freezing and the thermostat had been set to its coldest setting with the fan raging (a 1cm pull down chain meant standing on a chair to switch it off). In contrast, 5203 was boiling hot due to no AC having been left on. I was greeted by nearly slipping over in the bathroom of 5204 due to a puddle of condensation at the entrance and then noticed a large puddle of water in front of the toilet as well. The door to 5204 took significant force to open and my family could not open it without me so we used the door at 5203 throughout the stay. Both of these issues were continually complained about but never resolved - no apologies either. In both of these rooms, the TV was immovably positioned flat on an adjacent wall to the king bed so be prepared to crook your neck if you like watching TV in bed. Beautiful peaceful setting but was bizarre to have a DJ blasting out pop songs at the pool side on our first day and only day when the weather was sunny. Quite a few restaurants at the resort but all with very similar menu choices which is pointless if you are trying to enjoy a long stay. Lastly, don't expect the hotel to extend you any credit, they ensured they debited everything upfront and any extra spend debited as soon as practically possible. Odd behaviour for a luxury hotel which will usually just place a hold on your card which means here you cannot switch payment card at the end of your stay. Despite low occupancy, we were only offered an extra 30 minutes late check out although if you book (cannot switch later) with AMEX I heard would automatically entitle you to 4pm although this was never mentioned to us at the time of booking which was done directly over the phone. To conclude - lots of improvements required to meet international standard luxury quality. Attention to detail does not match the rating or the cost.