Boca Beach Club, A Waldorf Astoria Resort

Horrible hotel we stayed at the beach club I am beyond disappointed I was given a room with dirty bed sheets and a dirty tub. The next day until I made a fuss my room wasn’t cleaned. Pool and beach food is terrible something you would expect at a 1 star hotel. On the day of the check out it took a bus boy 30 minutes to come. Compete miscommunication between employees and it seems as though they don’t care about their clients! Would not come recommended this hotel to anyone and wouldn’t stay there ever again.

We stayed at the Beach Club with our young son. Pricey, but it was so refreshing to get the five-star treatment you’re paying for in an environment that appeals to both adults and kids. I cannot say enough positive things about the resort overall, and the Beach Club in particular. It truly felt like there was something for everyone in the family. The beach club room was spacious enough to accommodate a king bed and queen sofa sleeper, without feeling untenably cramped. For a family, it was also helpful to have the bathtub and sinks separated from the shower and toilet. The beach itself had slower service on a super busy day, but if you’re proactive about fetching a server on arrival it’s not too bad. The shuttle to the main property didn’t run as frequently as I would have liked, and was more than 5 minutes. But the wait was a small price to pay.

Update - Posting review here because Google review was removed. We stay at the Boca Raton for 1 to 3 weeks every year and love the property. Unfortunately, during our last two stays, our children’s safety was put at risk. Our children have severe food allergies and have anaphylaxis to multiple foods. The resort provides a slip that states you have a severe food allergy and you are asked to notate the allergies and hand it to wait staff when ordering food and drinks. During our most recent visit, we handed our waiter the allergy card and ordered a frozen drink for our kids. While drinking the frozen drink, our daughter started to cough, complain of difficulty breathing, and developed hives on her body. She then started with GI issues. Thankfully we were able to stop the reaction with an aggressive amount of Zyrtec; however, that was pure luck as the last time our daughter had a reaction, she had to be hospitalized for multiple days. I called the resort to talk to management to advocate for my children and other families with food allergies and management didn’t care to speak with me. I have never posted a review online but I am here to ask The Boca Raton to do better. Severe food allergies are literally a life or death situation. The wait staff and chefs need to be better educated to prevent another incident like this or worse from happening again. To families with food allergies, dine with caution and ask if and how they have changed their procedures because their procedures failed us.

The Beach Club at The Boca Raton feels more focused on maintaining its luxury reputation—largely through licensing well-known brands from Major Food Group—than on delivering a consistently thoughtful guest experience. The rooms are spacious, clean, and well laid out, though somewhat sterile. You can’t escape the fact that this is part of a massive resort consisting of five different buildings. From the moment you arrive, it’s clear this is a large-scale operation and a big business. We stayed during Thanksgiving week, and to their credit, the resort was fully staffed and clearly on high alert to deliver a strong customer experience. However, the sheer scale of the operation felt overwhelming for management, particularly during peak holiday periods. We chose the Beach Tower because it is the most recently renovated building. The facilities were indeed clean and spacious, but the check-in experience was lacking. We were given very little information about the layout of the resort or where to find basics like restaurants and the fitness center. More frustratingly, there was no explanation of included amenities such as breakfast, late checkout, or resort credits. I had booked one room through Chase The Edit and another through Virtuoso and was led to believe the benefits were identical. They were not—something that only became clear (and problematic) at checkout. Breakfast at Marisol was an adventure every day, and not in a good way. Service ranged from inconsistent to downright incompetent. On one morning, despite the restaurant being nearly empty, we waited over 30 minutes for food. When the weather improved, we asked to move outside and were told the request needed manager approval. The manager explained the food was already being prepared, so they couldn’t accommodate us—yet we then waited another 45 minutes anyway. This experience summed up most meals at Marisol. Several staff members were clearly new and undertrained (one server openly said, “I’m sorry, it’s my first day”). It wasn’t until the final day of our stay that we took the shuttle to the Cloisters for breakfast at Sadelle’s, where we immediately noticed a better menu, more experienced staff, and significantly faster service. Lunch at Marisol was equally disappointing, though poolside service was quick and seamless. While the weather was poor during our stay, the beach setup and service were strong. That said, it’s worth noting that standard beach loungers do not have cushions unless you pay extra for a hut. The upselling of cushioned loungers and poolside cabanas is a constant reminder that this is a large, revenue-driven resort. We traveled with our children, who were understandably a bit bored due to the weather. However, the newly renovated game room at the Cloisters was a highlight. Dinner experiences were mixed. Flamingo Grill stood out as the best in both food and service. The Japanese Bocce Club was mediocre, and service issues continued. When our children ordered salmon from the kids’ menu and were served adult-sized portions, I politely pointed it out—only to have the waitress essentially accuse me of lying. It was an awkward and unnecessary interaction. There were also operational disruptions throughout our stay. On day three, we were woken at 7:40 a.m. by a fire alarm and told to evacuate the building (it turned out to be a false alarm). On our final morning, we were awakened by furniture sanding directly below our room. These frustrating details added up over the course of the five-day stay. At checkout, things truly fell apart. I discovered that the two rooms received different breakfast credits—$60 for the Chase booking and $120 for the Virtuoso booking—despite both including “breakfast for two.” I had never been informed of this discrepancy and had been explicitly told that all breakfast at the restaurant was included. When I raised this issue, I was met with blank stares. A manager named Nataly eventually stepped in, but the response felt more dismissive than apologetic, reinforcing the sense that the resort prioritizes policy over guest experience. Overall, The Beach Club at The Boca Raton has the physical infrastructure and branding of a top-tier luxury resort, but the execution—particularly service consistency, communication, and guest empathy—falls short. For a property operating at this scale and price point, those gaps are difficult to overlook.

Dirty, expensive and look somewhere else for relaxing. How do they get away with this? Unskilled workers, high prices for nothing.