Boca Beach Club, A Waldorf Astoria Resort

The beach, the facilities, and the overall vibe are fantastic, but what keeps us coming back is the incredible service. Juan in particular always attends to us with such care and professionalism. He remembers our preferences, anticipates our needs, and does it all with a genuine smile. He is an amazing, service-oriented guy who makes every visit feel special.

Just came back from a long weekend stay at the Beach Club. We booked a one bedroom beachside which for some reason I thought had a separate bedroom and living room, my mistake, it didn't. I guess I meant to book a suite... The check-in at midnight was quick and easy. All the service at the resort, hotel, pool, beach was top notch. I didn't realize that this is a members only resort as well so there are two separate umbrella areas on the beach. On the weekend the place was packed but not to the point of being annoying. We used the valet, and the website to request the car worked perfectly. I also used the shuttle boat and shuttle van, both were quick and easy. We ate breakfast at the Marisol which was lovely. Otherwise we went out for dinner so I can't really comment on the other restaurants. The food at the pool was good and the servers are attentive at the beach club. At the harborside pool area I think the servers are stretched thin and are constantly running around on the weekend. We had a lovely stay and unfortunately now this is the only hotel my wife wants to stay at when we visit family in the area.

Horrible hotel we stayed at the beach club I am beyond disappointed I was given a room with dirty bed sheets and a dirty tub. The next day until I made a fuss my room wasn’t cleaned. Pool and beach food is terrible something you would expect at a 1 star hotel. On the day of the check out it took a bus boy 30 minutes to come. Compete miscommunication between employees and it seems as though they don’t care about their clients! Would not come recommended this hotel to anyone and wouldn’t stay there ever again.

We stayed at the Beach Club with our young son. Pricey, but it was so refreshing to get the five-star treatment you’re paying for in an environment that appeals to both adults and kids. I cannot say enough positive things about the resort overall, and the Beach Club in particular. It truly felt like there was something for everyone in the family. The beach club room was spacious enough to accommodate a king bed and queen sofa sleeper, without feeling untenably cramped. For a family, it was also helpful to have the bathtub and sinks separated from the shower and toilet. The beach itself had slower service on a super busy day, but if you’re proactive about fetching a server on arrival it’s not too bad. The shuttle to the main property didn’t run as frequently as I would have liked, and was more than 5 minutes. But the wait was a small price to pay.

Update - Posting review here because Google review was removed. We stay at the Boca Raton for 1 to 3 weeks every year and love the property. Unfortunately, during our last two stays, our children’s safety was put at risk. Our children have severe food allergies and have anaphylaxis to multiple foods. The resort provides a slip that states you have a severe food allergy and you are asked to notate the allergies and hand it to wait staff when ordering food and drinks. During our most recent visit, we handed our waiter the allergy card and ordered a frozen drink for our kids. While drinking the frozen drink, our daughter started to cough, complain of difficulty breathing, and developed hives on her body. She then started with GI issues. Thankfully we were able to stop the reaction with an aggressive amount of Zyrtec; however, that was pure luck as the last time our daughter had a reaction, she had to be hospitalized for multiple days. I called the resort to talk to management to advocate for my children and other families with food allergies and management didn’t care to speak with me. I have never posted a review online but I am here to ask The Boca Raton to do better. Severe food allergies are literally a life or death situation. The wait staff and chefs need to be better educated to prevent another incident like this or worse from happening again. To families with food allergies, dine with caution and ask if and how they have changed their procedures because their procedures failed us.