Cloister at The Boca Raton

We were so pleasantly surprised how wonderful this hotel was. We usually stay at similar type hotels every year for a girl's getaway. This one was so delightful in so many ways. It is so beautiful, clean & upscale without being uptight. The staff was super amazing! Everyone worked together as a team to meet all your needs. Just so thoughtful in an environment that was well thought out. Even though there were many families with young children, everyone had their own designated spaces. Felt serene & relaxing at every one of the pools. The food was on point at the on-site places we dined at. Loved having access to the water taxi, grounds shuttle & house car to take you to the nearby areas. Also appreciated the cold water bottles at every turn! Would return to The Boca Raton in heartbeat!!

Once you arrive you are immediately enter a beautiful oasis of luxury hospitality. Great service, great dining, fun kids area (water slides, surfing pool, movie room & game room). Water taxi to the beach for an enjoyable ride to a quiet full service beach day!

Typically we come 2 times a year. First I want to say we usually LOVE our time at The Boca Raton. When traveling a lot of times we say this doesn’t compare to The Boca. Upon check in we learned the golf course is under construction, that would have been helpful to know when booking seeing that we brought our clubs and love to play that particular golf course. No apologies were offered. We rented a bungalow and brought our 2 young children. The 2 bellman Ryan and Joel were wonderful and accommodating. Our service at the pool Sarah and Amelia TOP NOTCH both were outstanding. Daniel and Joey @ Japanese Bocce Club were attentive and provided wonderful service. Saul provided his usual wonderful massages. Something felt very off this trip. The shuttles were slow. Coffee @ Sadelles was subpar. Our water in our room wouldn’t stay hot. Mirasol my absolute favorite restaurant, the food was lacking in flavor and service was terrible. The birds at the pool opened a closed box of pizza and helped themselves and they also took the fabric napkin off I had draped over with silverware that I had anchored down covering my son’s grilled cheese. A little heads up they are ruthless would have been nice. We are looking for somewhere else to stay next time. We will be back I’m sure but we are going to give another place a chance.

In our opinion what makes a difference at the Boca is the people. To be greeted by Tulio our valet, who never fails to recognize and thank us for returning to the Boca. Colleen and Amanda always go out of their way the take all the time necessary to answer any and all questions regarding new and interesting places we may be interested in. This knowledge is invaluable to enhancing our stay. This warm welcoming starts our stay at this world class venue. The front of the house reception from Alejandro could not have been better. From there we couldn’t wait to go to Sadelles where Jaun and Izzy provided us with superb service. Our Beautiful Estate View room was maintained by Elitha who did a remarkable job . Having lunch at the bar at the Harbor House with Tony is one our favorites. And I would be remiss if I failed to mention Lauren at the Marisol and especially Brittany at Principessa, who is a real jewel. Let’s not forget the Manager Shaun at the Palm Court who took the time to visit us while we enjoyed our cocktails. All the restaurants at the resort are exceptional but our favorite is Principessa whose manager Gary never fails to make us feel extra special. All the above are just a few of the reasons we have come to love this remarkable destination and appreciate the Management that has made it possible.

We came here for an event, staying 3 nights. The hotel is huge but so very well organised. Rooms were spotlessly clean and well supplied. I liked the water bottle reuse scheme. Staff were all outstanding, from the hard working housekeeping people to the front desk. The gym desk workers were so helpful. One called James particularly went the extra mile. Too many great interactions overall to mention here. We did discover cockroaches in the bathroom during the first night but someone came to spray and then housekeeping cleaned and replaced the towels and it never happened again. It definitely wasn’t from a cleanliness issue, as everything is kept tiptop. Just a Florida issue. I was so impressed with this hotel.