Cloister at The Boca Raton

Magnificent as usual. My parents have been member since 2004 and have been coming here since I have been eight years old. I had my two adult children and husband at the beach resort and it was absolutely fantastic. Thank you for always making it a wonderful place

I was here for a work conference when the hotel was deluged by an unexpected storm which dropped a 100 year flood worth of water overwhelming the property and flooding the lobby among other damage. It is in these serious scenarios when a hotel either collapses under the strain or the staff shine and work together. I have to say this staff was resilient. They worked tirelessly to recover the property, ensure guests were safe and somehow remained positive throughout. Out of respect for the hotel and their staff I will not share photos of the damage. Most of it was cleaned within a day or two. Amazing.

The Boca Raton Resort is a stunning, historic property with excellent dining options. Our first 24 hours were very promising: the staff at the Tower front desk were attentive, our server Michael was exceptional, and even a new poolside waiter delivered outstanding service. At that point, I truly thought this would become my new favorite hotel in South Florida. Unfortunately, our experience quickly shifted. Outside of the Tower, service quality was highly inconsistent—at best 50/50. The most concerning incident occurred while waiting for the hotel’s ferry during an approaching storm. A ferry staff member addressed the line in an aggressive and unprofessional manner, shouting at guests who simply sought clarification. When my wife politely asked his name, he began yelling at her repeatedly in front of dozens of other guests. This not only created confusion for those waiting but also left many unsure of how to return to the main property. I escalated the issue to management and was told it would be addressed, yet despite following up several times, I never received an update or resolution. The following day, another poolside staff member openly rolled his eyes at a simple request for refills for our children, then disappeared without returning. Experiences like these—contrasting so sharply with the excellent service we initially received—made it clear that the resort struggles with consistency and accountability. It’s worth noting that gratuities are automatically included, which may contribute to the lack of attentiveness we experienced outside the Tower. While the property itself is beautiful and historic, with great food and ambiance, the service fell far below expectations for a hotel of this caliber. My recommendation: enjoy the architecture and perhaps dine on-site, but think carefully before booking an overnight stay if service quality matters to you.

It is really a true Luxury experience, grounds are fantastic much improved from the Waldorf Astoria days. Lazy river is nice, pool slides are not crowded. Minibar replenishment included with the resort fee. Very family friendly. Vincent at the Tower reception is awesome! Everyone at the beach area is very helpful. Kenny and his team is great!

My 9-year-old daughter and I stayed for three nights during the hot July of 2025. The restaurants served wonderful—albeit pricey—food (less so by the pool), the room and facilities were very clean, and the staff was friendly and accommodating. My one major complaint is that the hotel closed the main pool for a private event on Friday at 4 p.m. Never in my wildest imagination did I think a hotel—whose services I paid for—would double-book such a central amenity, especially in July, when the pool is a major draw. That meant I, along with other guests, was denied access to a facility we had all paid for. When I raised this concern with one of the managers (thank you, Alejandro), they immediately provided a $200 dinner voucher for that evening. While the gesture was appreciated and helpful, it didn’t change the fact that I had come all the way there hoping to spend a full, relaxing day by the pool—only to have that experience cut short for the sake of a private, money-making event. Unfortunately, I won’t be returning. I would urge the hotel’s management to consider not just the financial bottom line, but also the experience of individual travelers. It’s time to reflect on where your true value lies.