Cloister at The Boca Raton

It is really a true Luxury experience, grounds are fantastic much improved from the Waldorf Astoria days. Lazy river is nice, pool slides are not crowded. Minibar replenishment included with the resort fee. Very family friendly. Vincent at the Tower reception is awesome! Everyone at the beach area is very helpful. Kenny and his team is great!

My 9-year-old daughter and I stayed for three nights during the hot July of 2025. The restaurants served wonderful—albeit pricey—food (less so by the pool), the room and facilities were very clean, and the staff was friendly and accommodating. My one major complaint is that the hotel closed the main pool for a private event on Friday at 4 p.m. Never in my wildest imagination did I think a hotel—whose services I paid for—would double-book such a central amenity, especially in July, when the pool is a major draw. That meant I, along with other guests, was denied access to a facility we had all paid for. When I raised this concern with one of the managers (thank you, Alejandro), they immediately provided a $200 dinner voucher for that evening. While the gesture was appreciated and helpful, it didn’t change the fact that I had come all the way there hoping to spend a full, relaxing day by the pool—only to have that experience cut short for the sake of a private, money-making event. Unfortunately, I won’t be returning. I would urge the hotel’s management to consider not just the financial bottom line, but also the experience of individual travelers. It’s time to reflect on where your true value lies.

The room was great. We stayed in the Tower. Nice suite. Great view. Cudos to Jorge at front desk. A good sport w great sense of humor. Enjoyed meals at Japanese Bocce and Principessa. Excellent service at both. Bartender George and manager Ben at Principessa were both great and gracious. Everything great until checkout. Our seminar ended at noon. Checkout is at 11. Hotel had special rate for seminar and made no accommodation to delay checkout just one hour. I requested an hour delay but they flat out refused saying room needed to be turned over. But check in is at 3:00 or 4:00 so no real reason hotel had to refuse to work w me. A 5 star resort should be able to do better. This is reason I couldn’t give 5 stars…

We stayed at the Yacht Club, which is a little piece of heaven! Amazing service, great views, rooms could use a little updating, but all good! We had rain, asked for a deck of cards, they found one and brought to us. Great service, food was delicious (not inexpensive), but worth every penny. A+ all around

I’m deeply disappointed with my recent stay at The Cloister. After a long day of work events, I went to bed exhausted, noticing an odd smell but too tired to investigate. In the morning, I discovered something horrifying: I had been sleeping on a mattress with an old urine stain. When I pulled back the sheet and mattress topper, the stain was clearly visible and absolutely disgusting. I immediately contacted the front desk but received no response for a couple of hours. Eventually, we went down in person to report it. Thankfully, Alex at the front desk was helpful and did assist in relocating us to another room. However, when we returned to retrieve our belongings, we were shocked to find that the housekeeping staff had simply replaced the mattress topper—leaving the stained mattress underneath. I had to remove the topper myself and point out the stain to the Director of Housekeeping, who unfortunately seemed to have trouble understanding what I was saying due to a language barrier. I made it clear that the mattress needed to be replaced. As for the room upgrade, we were told options were very limited. We were moved to a suite, but even that was underwhelming. The suite had no view and smelled extremely musty. We were left choosing the best of several poor options. This experience was appalling and far below the standard I expected from a property of this reputation. Needless to say, I will not be returning to The Cloister.