NH Collection Bogota Teleport Royal

Excellent reception, checkout and overall service was excellent . There was no drama.my expectations were met as usual

I have been staying at the NH Teleport Royal for years. It is the perfect hotel for business with amazing service, excellent wifi. The rooms are large and the refrigerators have been upgraded. Heating is an issue, but it seems few hotels in cold Bogota were constructed with a heating system. The food is good but in the past better. If the hotel wishes to regain its food status I have a suggestion. Next door is Santa Anna shopping. There is a restaurante Crepes and Walfels. Replace the hotel kitchen with that model and again you would have hundreds of people begging for a breakfast table and the same for lunch and supper.

The hotel is nice with the rooms, service, and staff but you have to be warned of something I feel is quite unfair cost to anyone staying there. If you invite a friend, male or female, to your room, could be for business or pleasure, they will charge you $40 EACH person. That's outrageous and unfortunately even though I'm a member of NH Collection club and travel around the world I will NEVER stay in an NH Collection hotel again. It's a shame because I like the hotel. I understand because of the problems with guests being brought up to the rooms and security issues but to pay $40 dollars???? its way too much and unfortunately I will stay in another hotel next time I visit Bogota.

Before I arrived, I knew that I was going to enjoy my stay. I wrote to the hotel a week before I arrived and made a special request. In less than an hour, I received a response from Sra. Catalina Hurtado Londoño, the Guest Relations Manager. She was very helpful and responsive to my inquiries. Sra. Catalina made a huge effort to satisfy my request, but what I’d requested wasn’t available anywhere in Bogota. Demonstrating extraordinary customer service, she arranged for a gift to be waiting for us in our room instead. Upon arrival, my partner and I were met by a friendly and professional reception staff. The room, which had a balcony, was spacious, quiet, and well appointed. We stayed for a week, and housekeeping did a wonderful job servicing the room daily (thank you especially to Ximena). After we arrived, Sra. Catalina went out of her way to meet us to make sure that our needs were being met, and every time she saw us, she made a point of asking how our stay had been so far. She leads by example, and I think that’s why everyone there was so attentive and professional. We had breakfast in the hotel one morning. The breakfast buffet offered a wide variety of selections for anyone’s tastes – fruit, arepas, wraps, oatmeal, omelets, cheeses, breads, pastries, and more. It was excellent. On a few nights, we went to the bar where Nidia and Zahira are the bartenders. They were friendly and fun, and when we didn’t want “the usual” they made great recommendations. One night, it was quiet in the bar, so Nidia asked me what kind of music I liked best, and she played it. We ordered from the restaurant while sitting at the bar, and our excellent meal was quickly delivered. I’m just a regular guy, but I think that anyone observing the service we received would have thought we were VIPs. If I had one regret, it’s that we didn’t stay longer…but we’ll go back soon.

Great Hotel. Very Good Breakfast. The Rooms where clean and very quiete place to sleep. I will recommend to my friends and co-workers