Sofitel Bogota Victoria Regia

My stay at Sofitel Bogotá was truly outstanding. The hotel combines elegant design with modern comfort, creating a luxurious and relaxing atmosphere. The staff were exceptionally warm, attentive, and professional throughout my visit. My room was spacious, spotless, and beautifully appointed, and the breakfast each morning was fresh and delicious. I highly recommend Sofitel Bogotá for an unforgettable stay in the city.

We stayed with my boyfriend for two days in the hotel and we had a wonderful experience. The staff in particular is thoughtul and pays attention to details. I like to mention the concierge Camilo, always smiling, dynamic with a genuine sense of service. Jhon from the breakfast was also very careful with us. And of course a great thank you to Laura Salamenca, part of the Guest relation team, who made our stay even more memorable.

At check-in, I paid the full amount as confirmed on Booking.com, including an additional 19% tax which I should have been exempt from as a tourist. At check-out, I was asked to settle incidental charges (e.g. minibar, airport transfer), and was given only a short receipt. Upon requesting an itemized invoice that I later checked closely, it became clear that the nightly accommodation charge had been increased without my knowledge or consent. When I called to inquire, the concierge claimed I had not been charged enough initially — but I had already paid exactly the agreed rate, plus tax. I’ve sent multiple emails requesting clarification, but have received no response. I am posting this review one week after my stay to provide opportunity for management to contact me. This lack of communication and transparency and unauthorized use of my card is deeply concerning. I would advise caution to anyone considering staying here.

The Sofitel Bogotá is located in an amazing area—safe, trendy, and surrounded by many great restaurants and shopping options. This boutique hotel is very charming and beautifully decorated. Service was really good, attentive, and friendly. While the rooms are not very spacious, they are comfortable. My recommendation is to ask for a room facing the back of the hotel on a higher floor to avoid views of the wireless antenna on the opposite building in front

We stayed at the Sofitel Bogotá Regina in January and were underwhelmed. Booked through American Express FH&R. The hotel is located in Zona Rosa, a safe area but far from most of the city’s main attractions. Fortunately, Ubers are abundant and affordable, which helped, but in hindsight, we would have preferred to stay in Chapinero for better proximity to landmarks and restaurants. The rooms were a major disappointment—small, dark, and dated—especially compared to our fantastic Sofitel experience in Mexico City in November. Breakfast (included as part of FH&R) was just okay; the service was slow, even for basics like coffee refills. Employees generally seemed disengaged, although the concierge was helpful with arranging taxis and providing advice. For the price we paid, we expected much more. Unfortunately, this hotel didn’t deliver. We wouldn’t stay here again. Overall, it was a miss.