The Sagamore Resort

I will echo many other reviews and say the common areas of this hotel are beautiful, but the rooms are in great need of renovation. I stayed in Lodge One, and my room was outdated, dark, and damp. We requested a dehumidifier, which arrived very quickly and was helpful, but it shouldn't have been necessary for a room at this price point. The bathroom was tiny, and the walls incredibly thin. The people walking in the room above us and the semi-constant slamming of doors (they just slam--it's unavoidable, not as though people were intentionally slamming them) throughout the lodge made it almost impossible to sleep. Every staff member we interacted with was lovely, and we had good food at the three restaurants we ate at. I just wouldn't return until the rooms are updated or prices lowered.

We had high hopes for this storied destination. Hopes dashed. The main building is in desperate and I do mean desperate need of a total overhaul. Oh the potential! It’s tired, worn, the gold/yellow color on the walls in the lobby are horrendous and drab. We stayed in Lodge 1 and about died. A THOUSAND A NIGHT for that shabby room—ridiculous! People. Get in gear and give us a thousand-dollar-night experience! I cannot recommend this to anyone until a mindful refresh.

For the amount you are paying, some elements are a bit of a let down. HOWEVER, the position/view on the lake and the lake itself is NEVER a let down. Nor is the quaint village of Bolton Landing. Opal needs to invest in maintaining the exterior of building/ lodges (Nature Trail, too) and better hospitality training to level up their game. Caldwell's was the biggest disappointment - even outdoor furniture was unbecoming of such a grand hotel.

I left disappointed with my stay at The Sagamore. While the setting on Lake George is beautiful, the property itself did not live up to its luxury pricing. One thing that stood out immediately was the lack of attention to detail. During breakfast in the Pavilion, there were leaves collected in the corners of the deck, which gave the impression that outdoor areas were not being maintained as carefully as expected. Throughout the resort, there was noticeable wear and tear that made the property feel dated rather than luxurious. The guest room was also underwhelming. It was unusually dark, and the bathroom was in need of repair and updating. For a hotel charging five-star rates, I expected accommodations that felt fresh, well maintained, and reflective of the price. The staff were pleasant, but the overall experience felt more like four-star service—and at times closer to 3.5 stars—than a true luxury resort. I don’t mind paying premium prices when the experience justifies it, but I left feeling that I didn’t receive good value for what I spent. The Sagamore’s location is undeniably spectacular, but the property needs greater attention to maintenance, room renovations, and the finer details that distinguish a genuine luxury hotel from one relying primarily on its history and setting.

Absolutely horrible experience!! Staff was rude and they discriminate against women, pregnant women, the elderly, and the disabled….and if you don’t have a black Amex stapled to your chest you might as well not even in!